Runna is a very easy to use app which has helped me take over 30 mins so far off my marathon pb. It makes it very easy to set up a varied plan, custom made to the time you have, to meet any training g... See more
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Before Runna, I never liked running and got easily bored. But now Runna always keeps me motivated and makes it actually fun. The clear and structured plan, the informative articles about literally eve... See more
Company replied
Brilliant app. My running is coming on great following injury. Took the first plan really steady and noticed my fitness improve so much so I’ve stepped up the intensity on my current plan. So far mana... See more
Company replied
I was disappoinginly mislead in my order of running shorts from the Runna website. I am a massive fan of their training app, but am left dismayed after the experience purchasing gear. The company does... See more
Company details
- Physical Fitness Program
- Fitness class
- Personal Trainer
- Running Club
- Running Store
- Women's Personal Trainer
Written by the company
Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- hello@runna.com
- runna.com
4.5
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
Great for me as a beginner runner to…
Great for me as a beginner runner to have access to such a professional plan. I likely would be running too hard and probably injured.
Date of experience: June 29, 2025
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I was disappoinginly mislead in my online running gear order
I was disappoinginly mislead in my order of running shorts from the Runna website. I am a massive fan of their training app, but am left dismayed after the experience purchasing gear. The company does not disclose that custom charges will be added to orders from UK to Ireland - adding 20% to the cost of my order before it could be delivered. I don't know another propoer online store where this is still a thing. I raised this with their customer service team as was completly dismissed. The added frustration is that the shorts don't fit and I need to return them, with no way of having my customs payment refunded. I would have re-ordered a different size, but it would mean a second customs charge. It is such a let down from a business I really respected.
Date of experience: June 19, 2025
Runna - Helping you meet your training goals
Runna is a very easy to use app which has helped me take over 30 mins so far off my marathon pb. It makes it very easy to set up a varied plan, custom made to the time you have, to meet any training goal, regardless of ability.
Date of experience: June 18, 2025
Easy to use and realistic
Easy to use. Realistic. Motivational and great advice on numerous topics.
Date of experience: June 08, 2025
Reply from Runna
Hey Jodie, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. We're always here to help - just get in touch with our in-app Support Team or email us at hello@runna.com. Keep up the great work!
Impossible to unsubscribe your trial.
Impossible to unsubscribe your trial.
I have started a trial using Apple Pay thinking its safe and easy to cancel if the product does not fit my training. I have never been so wrong before, it looks polishef on the outside but there is no unsubscribe button on the app nor on their website. Instead they referent you to a ”reseller company” that have a site that ask you to fill in the email that you signed up with eventho you already signed in to their site to even get the redirected link to padda.. the problem is that im not recieving any mail thats supposed to allow me to unsubscribe which is what they claim is supposed to happen. And their support does not respons, padda the reseller directs you to Buddy ltd and they have not answered me now after 4 days and the subscribtion is soon activated.
So in summary they sent an email with a link to my email that i made the trial on where im entering a 3rd party site that ask me to send my email that i made the trial on so i can get another email with a link to the unsubscribe button, and im not recieving this email. How does this make any sense?? This is so scetchy i feel like calling the police
Date of experience: June 04, 2025
Reply from Runna
Hey Jakob, thanks for taking the time to share your feedback. We're sorry to hear you've had some trouble with cancelling your premium subscription - we can understand how frustrating that must be. It sounds like you've subscribed through Apple, which requires cancellation through them. We'd be super happy to help you with this to make sure you're getting the best experience with Runna. Please contact our in-app Support Team or email us at hello@runna.com so we can get this sorted for you!
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Brilliant keeps me on track and I’ve…
Brilliant keeps me on track and I’ve massively improved since using the app.
Been using for over a year now and still love it!
Date of experience: June 03, 2025
Reply from Runna
Hey Natalie, thanks so much for sharing your feedback. We really appreciate you taking the time to do so. Hopefully, we will continue to delight and help you achieve all your running goals! Keep up the great work.
Runna experience
It does what it says good training advice and sessions that have kept motivated with good race results
Date of experience: June 01, 2025
Reply from Runna
Hey David, thanks so much for sharing your feedback! It's great to hear you're enjoying Runna. Keep up the great work - no doubt you'll get some more PBs soon!
High Price, Low quality
Extremely basic run training program that you could get much better sessions for free online but being sold at an extortionate price.
Doesn't take into account any external variables and has awful race predictor capabilities although this is typical of any algorithmic running software.
I think this is mean to be aimed at coach to 5k style runners who just need to get out the door and run but has no place being advertised as any kind of replacement to just doing your own training or speaking to any free local coach
Date of experience: December 01, 2024
Reply from Runna
Hey Peter, thanks for taking the time to share your feedback. We're constantly working to improve Runna and enhance your experience. Our app serves as a personal ‘pocket coach’, helping runners of all abilities achieve their running goals.
Our Training Preferences feature allows users to tweak their plan to suit their current ability and preferences. We also have our Support Team available 24/7 to help guide and coach users with the app and their plan.
We’d be super happy to chat about this further and get some more feedback about things we can improve on; if you’d like to, please contact our in-app Support Team or email us at hello@runna.com.
Programmes are well structured and…
Programmes are well structured and deliver… the best training app out there
Date of experience: May 14, 2025
Reply from Runna
Hey Andrew, thanks so much for sharing your feedback! It's great to hear you're enjoying your Runna plan. Our Support Team is available 24/7 if you need a hand with anything. Keep up the great work!
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Cash Grab.
They asked me for 19,99€ per month for subscription and they don’t offer simple features like “edit” your run time and distance after one is accomplished.
Training plans are looking similar and warmup/cooldown sessions are repetitive and unclear, not easy to follow.
Wasn’t able to get my refund from them or Apple Store either.
To me this is a complete SCAM!
Shame on your “cash grabbers!”
Date of experience: May 05, 2025
Reply from Runna
Hi Max,
Firstly, we're very sorry to hear that you have experienced this frustration. We are continually updating new features within the app and therefore we value your feedback. At the moment it's not possible to edit a recorded run but we do offer the option to add a manual version which results in the correct paces and distance of your workout! If you have any questions, we'd love to help with this, and the best way we can do so is via our In-app Support tab, where we can view your account information and help you directly there!
At this moment in time, we work with Apple, Android and Paddle to manage our payment and refund processes. Lastly, in the event you have requested a refund, refunds are processed these quickly and easily, but it's important that these are requested within the 48 hour window of being charged. Please do reach out to us in-app or via email and we'll be there to help with as much as we can on our side!
Once again, apologies for your frustration and were to help if you require further assistance.
Apps easy to use
Apps easy to use. Training programs are good. Sometimes the pace targets seem high, but there nearly always achievable. The programs seem to vary week to week which helps maintain motivation.
Date of experience: May 04, 2025
Reply from Runna
Hey Chris,
Thanks for sharing your review. We're so glad to hear you're finding Runna easy to use! Keep up the fantastic work Chris and don't forget our customer service team are always on hand to help if you need any advice. Happy Running!
Runna App is just the motivation I…
Runna App is just the motivation I needed to get out the door and set a realistic goal.
Date of experience: May 03, 2025
Reply from Runna
Hey there,
Thanks for sharing your review, we're so glad to hear Runna is keeping you accountable to your goals. We're with you every step of the way! Keep smashing those workouts!
Reply from Runna
Hey Logi,
It's fantastic to hear you're finding the Runna app easy to use! It's super important Runna fits in with your life so that goals are achievable. Keep smashing those workouts Logi, best of luck with the rest of your plan!
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I’ve had 2 out of 2 runs fail to upload…
I’ve had 2 out of 2 runs fail to upload from my Apple Watch. One of them eventually synced, but the other was recorded in Apple Health with a “1 sync pending” status that wouldn’t resolve — even after restarting the watch, phone, and toggling Bluetooth. I ended up deleting the app on my iPhone, which caused me to lose the data. I can still see it in Apple Health, but it’s extremely frustrating.
Since I’m currently on a 2-week trial, I’m unlikely to continue using the app if I can’t trust it to reliably record my runs. The app looks good with the UI but it’s failing at the simplest task
Date of experience: April 17, 2025
Reply from Runna
Hey John, thanks for sharing your feedback. We're really sorry to hear you've had some syncing issues and can understand how frustrating this must be! Have you reached out to our support team for assistance with this? They're available 24/7 and can help resolve this for you. They can also extend your trial so you can fully experience everything Runna has to offer. Please contact them via the in-app Support Tab or email at support@runna.com.
I would rate as zero stars if I could
I would rate as zero stars if I could! This is a complete con. I signed up on a one month free trial, found the app impossible to use so tried to cancel. Turns out it’s absolutely impossible to cancel your subscription once you have signed up, even with a deleted account they continue to charge you!
Date of experience: April 03, 2025
Reply from Runna
Hey Emma,
Firstly, we're very sorry to hear that you have experienced this frustration. We'd love to help with this, and the best way we can do so is via our In-app Support tab, where we can view your account information and help you directly there! If you prefer, you can reach out to us via hello@runna.com, with your account information such as the email you registered with too. With an Monthly Runna Premium membership, you'll receive access to the app, custom training plans and more! However, if you choose to cancel, you subscription should not continue and therefore no further charges should be made. As such, we're a little confused why you cannot access further.
If this relates to your account or payment method, we can look into this too and act accordingly depending on the method used! At this moment in time, we work with Apple, Android and Paddle to manage our payment and refund processes. Lastly, in the event you have requested a refund, refunds are processed these quickly and easily, but there could be a delay to this reaching your account. Please do reach out to us in-app or via email and we'll be there to help with as much as we can on our side!
Once again, apologies for your frustration and we hope to help you with this as soon as you reach out!
Verified
Great running plans and I love that it…
Great running plans and I love that it gives notifications which I find helps keep me accountable. Also the yearly subscription is quite affordable if you think about how much you're saving per month, but it is still pricey enough for me to feel like I have to use it once I've paid for it.
Date of experience: March 25, 2025
Reply from Runna
Hi there, thanks for your feedback. We charge for Runna Premium to invest as much as possible in building the world’s best running app, deliver personal support, Premium Coaching Support & personalised training plans tailored specifically to you! We're so glad to hear you're enjoying training with Runna and its helping you keep accountable. Keep up the great work and Happy Running!
I really love the app
I really love the app, constantly variead training, so I enjoy going out and run
Date of experience: March 30, 2025
Reply from Runna
Hey May, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. Our Customer Experience team is always here to help if you have any questions - just message us via the in-app Support Tab! Keep up the great work and Happy Running!
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Reply from Runna
Hey Christoph, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. Keep up the great work!
Reply from Runna
Hey Peter, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. Our Customer Experience team is always here to help if you have any questions - just message us via the in-app Support Tab! Keep up the great work.
Disappointing success
I really really wanted to like this app and it appeared fantastic but I struggle with the app and find it extremely challenging to utilise the app and add in or adjust runs and then start the recording of the run. The support is good but not necessarily effective.
It is a real shame as I selected this app from positive reviews but it just isn’t simple to use for me and I am very sad to post this review on my perception of the app
Date of experience: March 15, 2025
Reply from Runna
Hey Kathy, thanks for leaving us a review. Sorry to hear you haven't quite had the Runna experience we aim to deliver! Please contact our dedicated in-app Support team for help troubleshooting your app. Nayth, in our product team, would also love to learn more about your experience, so please reference your review here and we'd be happy to discuss and guide you through over the phone further.
Thanks again for taking the time to share your feedback.
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