Runitude Reviews 89

Fantastic customer service and an amazing product I love the steam tent and use it often such good value for money and the best customer service I’ve ever had when I had a minor issue

Date of experience: July 04, 2025

MY AMAZING STEAM SAUNA
Amazing, I never thought it possible! My own private steam sauna.
I researched for hours my options before choosing a ‘Runitude’, but so glad I did. From the moment I opened the box, it was clear that a lot of thought, research and planning had gone into the design. An outer mat, an inner mat, nicely labelled, comfortable seat, simple instructions, useful videos and a few free goodies too! Spacious but no wasted space above, designed by an NHS Doctor, avoids common toxic materials and plastic fumes. Cheap to run. (A 30 min session less than 13 pence) Quick to install and you can put it on a carpet.
Service questions from a quick and response back up team. My only problem is that I can’t award it with more than five stars, because it really deserves SIX.

Date of experience: December 24, 2024

Got my Sauna for Christmas and absolutely love it. I am in it every other day. I love how easy it is to set up so it can be used and put away allowing for not a lot of space. Highly recommend this to anyone, especially if you feel the cold or have breathing problems (or sleeping problems) this is a must

Date of experience: December 25, 2024

Absolutely love my sauna pod and use on a daily basis....even better qas the customer care I received after a slight issue....they responded immediately and sent out a replacement part without hesitation.
I would highly recommend 👍

Date of experience: January 15, 2025

Bought the steam sauna, arrived within 3 days which was good as it was December. The sauna is really good. The tent pops up and overall excellent from start to finish.

Date of experience: December 19, 2024

I've really enjoyed the steam sauna tent, it does the thing, gets really hot and steamy. Afterwards take out the chair and mat and everything dries out nice and easy.
But recently the steam generator stopped heating. Within hours after contacting customer service I received a partial refund so that I could order a suggested replacement generator from Amazon. I'll be back in the sauna in less than a week.

Date of experience: December 18, 2024

Purchased home sauna but stopped working, they are not even replying to my messages, not good enough
As below Mike from Runitude responded and has rectified the issue which has been so good

Date of experience: December 01, 2024

Excellent customer service from Runitude. Purchased the home sauna. Wish I done so years ago. Very relaxing, have used it 3 times so far. Feel fantastic afterwards!

Date of experience: November 15, 2024

Great Customer Service! Purchased via Amazon and Steam Generator stopped working after a couple months and was refunded the value of the Generator to purchase a new one. Portable Sauna is great product!

Date of experience: May 17, 2024

Great Product! great Customer service!
Received the Sauna product via Amazon! , Set up the tent and water heater! &’got sweaty! Felt the benefits straight away! .. Lid developed a crack during the first use, contacted Runitude- fast response and great communication, replaced the lid with in 3/4 working days - highly recommend

Date of experience: July 05, 2024

I got this sauna for my birthday 4 months ago. I it 3 to 4 times a week and love it. Last week I noticed a small crack on the handle on the lid. I sent an email to customer service asking if they could send me a replacement part. To my surprise they said they would send a completely new sauna, tent and all. It arrived 3 days after I emailed them. This is probably the best customer service experience I have ever had.

Date of experience: June 06, 2024

I was dubious at first due to the low price for the portable sauna. However after using it I think it’s superb value for money. So easy to erect, gets upto temperature very quickly and is definitely hot enough. So after first use I am super impressed

Date of experience: June 09, 2024

Wow.....love my home sauna, best purchase this year. I had an issue with my unit and contact Runitude customer service and immediately I received a reply.
I needed a replacement part, once I explained the issue, I received an immediate resolve and within a week, the part was delivered to me.
As for the sauna, I wish I brought one ages ago, absolutely love it and customer service is the best I have received in a long time.
Thank You Runitude.

Date of experience: June 07, 2024

Steam room tent and steamer was very easy to set up and use. Great for clearing my skin and sinuses and for that moment of relaxation.
I did have a small imperfection in the tent liner which I fed back. Annette, responded the same day and offered to arrange a replacement. This arrived two days later. Was a pleasure dealing with this company from start to finish. Would highly recommend.

Date of experience: May 29, 2024

Annette provided great customer Service!

Had a small crack in my steamer after a month and was past my amazon return date. She was able to ship a replacement, great service!

Date of experience: May 16, 2024

Really great company to deal with, had a minor issue as something was missing from my order and despite me emailing early evening (and not expecting a reply until the next day) I received a reply within an hour. Its extremely rare to have good customer service these days but Mike was fantastic.

Date of experience: April 16, 2024

I was having a slight problem with my product, sent a message via email to customer service at Runitude
Mike helped me out big time. I was very grateful with the support it wasn’t long winded it was very quick and precise.

Date of experience: May 01, 2024

There are a lot of cheap versions of this product that I was first considering buying, until I looked at the reviews (or lack of them). So glad I did my research because I've used the Runitude sauna a few times now and, although it's more expensive, its worth every penny.

It's such a well designed set of equipment, from the size of the sauna tent, that's large enough to avoid any claustrophobia as you're not touching the sides while you're sitting in there, and yet small enough to be able to concentrate the steam for a hot enough experience (and yes, it does get as hot as the salt steam sauna at the One Leisure Gym) right down to the materials used for the tent (no leakage at all and simple to clean down) and the mats, which hold the water well enough to be able to be able to just tip the inner mat into a bowl after use then dry it off of a normal clothes rack, and even down to the steam dispenser which you can add therapeutic ingredients to (I add Himalayan Bathing Salts and Lime Essential oil to give it a 2-in-1 salt and citrus experience) and the flexible skeleton of the tent which makes it so quick and easy to setup and take down.

But most importantly, you know you're in good hands when you look at the thought that went into the design of it (including the medical considerations, as mentioned on their website) and the handling of queries or issues, including a minor one that I had, which they responded to immediately.

Date of experience: March 31, 2024

Really impressed with the Sauna , easy to set up and use. Great value for money and excellent experience ordering with Runitude from start to finish. Great customer service too when I needed to contact them
I am definitely a repeat customer!

Date of experience: February 27, 2024

Prompt delivery. Good contact with the company who were very helpful

Date of experience: January 14, 2024