My wife and kids purchased the run chicken F80 BT feeder as a gift for Father’s Day. After reading the instructions and assembling the unit I realized how anyone would feel to actually own one. The fe... See more
Company replied
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I purchased a BT80 chicken door, the actual door that goes up and down came scratched. I emailed RunChicken and they WPX me a new piece, way to carry on the premium brand image. Can’t recommend them e... See more
Company replied
Verified
We had trouble getting the automatic door firmware updated. Then the door would not respond. However, the support team resolved the problem. I'm still not sure the move to an app controlling the doo... See more
Company replied
Verified
Happy with the door for the most part. Pros are ease of installation; color (we got mint), and timer setting with anti-pinch mode (great feature because chickens wake earlier than I do). Cons include... See more
Company replied
Company details
- #2 of 2 best companies in Poultry Store
- #22 of 60 best companies in Pet Supply Store
- #3 of 10 best companies in Store
About Run-Chicken
Written by the company
RUN-CHICKEN is a young and passion-driven startup, established in 2018 by an engineer with a vision. This technology-driven company focuses its production mainly in the development, design, and creation of utility products. Its vision for the future is to develop advanced technology in the energy field and impact all areas of science.
Being a developing company, we are challenged every day to look beyond what already exists. RUN-CHICKEN utilizes the power of innovation in the process of creating a better human experience. And with that perspective in mind, we started creating and selling Run-Chicken Automatic Coop Doors.
The Model T12 was our first product. Then, after a lot of customer feedback, we created the Model T40—a number-one seller on Amazon and RUN-CHICKEN’s website. This drove us to produce an even better product. With the help of our customers’ feedback and valuable information, we now present the new and improved Model T50.
Along the journey of building and developing the RUN-CHICKEN brand, our team has grown into a team of many. We are all truly grateful for customers purchasing and using our products, and we hope that you will enjoy them for a long time.
WE LOVE INNOVATION, WE LOVE IDEAS, AND WE LOVE YOU GROWING WITH US!
Contact info
United States
- info@run-chicken.com
- run-chicken.com
4.5
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
Verified
Your products light sensor is broken…
Your products light sensor is broken and therefore the door does not open automatically and close automatically and you refuse to replace it. I have been emailing for weeks and weeks and you guys keep asking me to try different stuff and do different things. I have done them and they do not work and you still will not replace your product. I absolutely will not be buying this product again Because you and your customer service are absolutely horrible and do not stand behind the quality of your product. I have another one of your older doors the model T 50 and it works absolutely perfectly and now you don’t sell that anymore. I definitely wouldn’t recommend anyone buying this product because if there is something wrong with it, you will not be able to get any replacement or any assistance.
Date of experience: June 12, 2025
Reply from Run-Chicken
Hello, We’re truly sorry to hear about your experience and the frustration this situation has caused. Please know that we take feedback like yours seriously, as we are always working to improve both our products and customer support process.
Our goal is never to make things difficult, but to carefully troubleshoot each case to fully understand the issue and find the best solution. We regret if this process has felt overwhelming or unhelpful in your case.
We completely understand your disappointment. As we check with our team, we can confirm that your case is currently under review.
We sincerely appreciate you as a customer and hope we’ll have the chance to regain your trust.
Kind regards
Verified
Timely delivery and great product!
Date of experience: January 17, 2025
Reply from Run-Chicken
Hello, Thank you for taking the time to write us a review. 🐔☀️ Wishing you a wonderful day!
Failed door and Very poor customer support
Our chicken door failed after a firmware update and became unusable and unresponsive. The customer service team has done nothing but play games and request repeated videos showing the same thing and refuses to replace or repair our 2 month old door. Run away
Date of experience: June 26, 2025
Reply from Run-Chicken
Hello, We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. We understand how disappointing it is to face issues, especially after a firmware update.
Please know that we always stand behind our warranty policy and we’re committed to resolving cases when all the necessary information is provided. Our request for videos and details is simply to fully understand the issue and ensure we offer the correct solution.
If you’re willing, we would be happy to prioritize your case. Please reach out to us directly at info@run-chicken.com with your order number or case details so we can assist you as quickly as possible.
Thank you for your feedback and we hope to make this right.
Kind regards
Redirected
Failure of Customer Support
Upon delivery of the Giant Run-Chicken door, it was installed and would never power on or work. After contacting customer support, they asked for videos of inserting the batteries, the door being opened and closed, wiping down the components with an alcohol swab, keeping the batteries out for 24 hours (which is ironic considering this is for an outdoor chicken coop), and most recently another video of the door closing despite the fact this has nothing to do with the door functionality as the unit would never power on. Over the course of a week and countless emails back and fourth, this has continued. Customer Support has in fact provided no support nor have they honored their own warranty policy. I would recommend anyone looking for a door to look at other brands.
Date of experience: July 01, 2025
Reply from Run-Chicken
Hello, We’re sorry to hear about your experience and the frustration caused by this situation. We’ve carefully reviewed our records but were unable to locate your specific case based on the information provided here.
Please know that we take all warranty cases seriously, and our request for photos and videos is part of our standard process to fully understand the issue and provide the most effective solution as quickly as possible. This helps us resolving the issue properly.
If you’re open to it, we kindly ask you to contact us again at info@run-chicken.com with your case details or order number so we can review your case promptly and assist you further.
Thank you for your feedback.
Kind regards
I purchased a BT80 chicken door
I purchased a BT80 chicken door, the actual door that goes up and down came scratched. I emailed RunChicken and they WPX me a new piece, way to carry on the premium brand image. Can’t recommend them enough !
Date of experience: June 20, 2025
Reply from Run-Chicken
Thank you so much for your wonderful review! We're thrilled to hear that we could quickly resolve the issue with your BT80 door and that you're happy with our service. Providing quality and great customer care is always our priority. We truly appreciate your recommendation! If you ever need anything else, we're here to help. 🐔🚪😊
Run-chicken is far most the very best you can buy
My wife and kids purchased the run chicken F80 BT feeder as a gift for Father’s Day. After reading the instructions and assembling the unit I realized how anyone would feel to actually own one. The feeder is amazing and replace having to have the kids go out to feed everyday. It has truly given us the opportunity to save so much time while we focus on other chores around the yard. That’s why I give run chicken 5 stars! We also have the automatic run chicken eternal door which gives us no worries of when to let the chickens out are place them back inside the coop. If anyone asked me for any type of information on raising chickens, I would tell them to choose run chicken and there will be no disappointment. Thank you run chicken for making rising our backyard chickens so simple!!!
Date of experience: July 01, 2025
Reply from Run-Chicken
Hello, Thank you so much for your wonderful review! We're thrilled to hear that the F80 BT feeder and the automatic door have made raising your backyard chickens easier and more enjoyable for you and your family. Your kind words mean a lot to us!
Thanks again for choosing Run-Chicken! 🐓😊
Verified
I have the T80 BT
I have the T80 BT, works great til it doesn’t. Updates have to be over the internet, that’s not helpful since the run isn’t near the house. Took the top off to bring it inside to update and now won’t update or recognize my device. Until they can help with the issue, I have no door. Which, does me no good.
Date of experience: May 13, 2025
Reply from Run-Chicken
Hello,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’re having with the updates and connection. We understand how frustrating it can be when the door isn’t working as expected, especially when you rely on it daily.
Please know that we are here to support you and want to help restore your door to full functionality as quickly as possible. We can also arrange a call to assist you directly. Please let our team know if you would like to pursue this option.
Best regards,
Verified
Love these feeders
Love these feeders. Especially since the rats love to come around my chicks. Door closes and we don't have to go close up the food. One problem, one of the feeders we have the door gets stuck after a couple of weeks closing and staying open. We have to take a toothbrush and clean the hinges. Then it seems to work perfectly. Just have to remember to brush off the hinges every couple of weeks!
Date of experience: May 15, 2025
Reply from Run-Chicken
Hello, Thank you so much for your time and feedback! We're happy to hear about your experience with our product and truly hope it continues to work well for you and your flock. Wishing you an amazing day!🐔😊
We had problems at first
We had problems at first, but after contacting Run chicken, and hooked up Bluetooth it's working great and we love it. Customer service was easy to work with. Highly recommend.
Date of experience: June 11, 2025
Reply from Run-Chicken
Thank you so much for your feedback! We’re glad to hear that after connecting and setting up Bluetooth, everything is working. Our team is here to help, and we really appreciate your recommendation. Enjoy your automatic door! 🐔😊
Verified
Automatic door was shipped quickly
Automatic door was shipped quickly. It was easy to install. It works just as advertised and makes things so much simpler.
Date of experience: May 13, 2025
Reply from Run-Chicken
Thank you very much for your feedback! We're glad to hear the automatic door arrived quickly, was easy to install, and is working just as expected. It’s great to know it’s making things simpler for you.
Wishing you a wonderful day
Verified
Reply from Run-Chicken
Thanks for the kind words! Glad to hear the installation went smoothly and that the door feels solid. Appreciate you taking the time to share your experience. Warm regards🌞
Verified
So far it is perfect
So far it is perfect! First time checken owner and I think we made the right choice with this door… my chickens might be up at dawn, but if I can help it I am not! Now they can be out before I am! Great door and easy to install!
Date of experience: May 14, 2025
Reply from Run-Chicken
🌞 We're so glad to hear it's working for you—and your for your animals. Welcome to chicken keeping, and thank you for choosing our door. Wishing you many peaceful mornings ahead. Warm regards
Verified
Bought one to see if it worked and we…
Bought one to see if it worked and we use two of these to feed our ducks. Excellent automated feeder for keep unwanted animals out of food during the night
Date of experience: May 14, 2025
Reply from Run-Chicken
Thank you very much for sharing your experience! We’re really happy to hear the feeder is doing a great job for your ducks and keeping unwanted animals out at night. Thank again. Wishing you a wonderful day ☀️
Verified
Love my auto feeder
Love my auto feeder. Was slightly difficult to put together but so far it's great.
Date of experience: May 13, 2025
Reply from Run-Chicken
Thank you so much for your feedback!
We're glad to hear you're loving the auto feeder 😊
If you ever need help with setup or anything else, feel free to reach out
Wishing you and your flock all the best! 🐔 Warm regards
Verified
App doesn’t work
It took me 2weeks at least to get a return. I had responses from several people and all were telling me the same things I had already done . Just frustrated ! Could not get the app to work . The door was useless to me without setting the times I wanted . . Finally after about 3to 4 weeks I finally got a refund . It should not have been that hard !
Date of experience: May 12, 2025
Reply from Run-Chicken
We’re sorry to hear about the difficulties you had with the app and setup. We understand how frustrating it is when a product doesn’t work as expected — especially when the door couldn’t function properly without being able to set the times.
As we’re a company based abroad, our support team works across different time zones. That’s why multiple team members may respond — one person isn’t available all day, and we try to avoid delays by having coverage. We also saw that two emails were sent for the same case, which may have caused some confusion and led to a longer resolution time.
Before we can approve a similar return, we go through the necessary troubleshooting steps. In this case, once it was clear the issue couldn’t be resolved, we approved the return and processed the refund after receiving the product.
We understand the process took longer, will aim to approve returns more quickly when technical issues can’t be resolved. While we understand the process felt long, return and refund timelines of 2–4 weeks are not uncommon — even with other and larger companies — especially when and checks are involved.
Thank you again for your patience and your feedback — it helps us improve.
Wishing you a nice day
Verified
Great customer experience
Answered all of my questions and even sent me a guide on what is involved with raising chickens. Super responsive and helpful.
Date of experience: May 13, 2025
Reply from Run-Chicken
Thank you for your kind feedback. We’re really glad we could help and that the information we shared was useful to you.
If you have any other questions in the future, feel free to reach out. We're happy to assist however we can. Warm regards ☀️
Verified
Great support.
We had trouble getting the automatic door firmware updated. Then the door would not respond. However, the support team resolved the problem. I'm still not sure the move to an app controlling the door, and automatic closing/openilng based on latitude and longitude is better than having a button to push.
Date of experience: May 12, 2025
Reply from Run-Chicken
Hi. Thank you very much for your review. We are really glad that your door is working now and that the customer support team was a great help in resolving this matter. Wishing you all the best and a wonderful day.
Verified
We have always had the run chicken…
We have always had the run chicken doors for at least 20 years. We bought four more doors and they are Bluetooth. They canceled the old model and now only have Bluetooth. I do not like that. They don’t have a button on the door to open and close in case an emergency. I do not like that. Bluetooth only works within 30 feet from the coop. Therefore, we cannot see the status of the door. If we were to have to have an app on her phone, we should have access to seeing the status if the door is open or closed at all times we should be able to control the door at all times. The app is nothing but a waste of time and frustration. The app could be used for so much more and it seems to be nothing but a roadblock I am not very pleased with the new doors.
Date of experience: May 12, 2025
Reply from Run-Chicken
Thank you for your continued support over the years — we truly appreciate your loyalty and feedback.
We’re sorry to hear that the transition to the new Bluetooth model has not met your expectations. You're absolutely right — the current app falls short when it comes to showing the active status of the door at all times. Please know we are actively developing improvements, and app updates are rolling out regularly to enhance functionality, reliability, and control features.
Regarding Bluetooth range: since it operates on short-range connectivity (up to ~30 feet), performance can be affected by physical obstacles like metal siding, thick walls, or interference from other devices. For the best connection, we recommend using the app as close to the coop as possible and avoiding obstructions between the phone and the door.
We recognize with your feedback. It is helping guide those improvements. If you'd like to share more or need assistance, feel free to contact our team at info@run-chicken.com. Wishing you a wonderful day
Verified
Customer Service Nonexistent
Bought the GIANT Run Chicken for my turkeys (USD $225) It was inconsistent and I couldn’t trust it to close completely because it kept stopping. I tried resetting it many times. I called customer service. Turns out they are in EUROPE so I was outside of customer hours. Been a week and still awaiting a return call.
Date of experience: May 11, 2025
Reply from Run-Chicken
Thank you for reaching out and sharing your experience. Please contact our customer service team via email at info@run-chicken.com — they will assist you further. Our call support services are currently under reconstruction, and we are working to resolve this and move forward with improved service. We truly appreciate your patience and recommend using email for the fastest support for your case. Wishing you a nice day
Verified
Bluetooth door pros and cons…
Bluetooth door appears well constructed and was easy to install. Downsides to us were the short Bluetooth range and the inability to operate the door without the app. Also due to rectangular size hole, unable to mount to open horizontally (not tall enough for chickens)
Date of experience: May 12, 2025
Reply from Run-Chicken
Thank you for your feedback! We’re glad to hear the Bluetooth door was easy to install and well constructed. We appreciate you sharing your concerns about the Bluetooth range and app-only operation. For better Bluetooth performance, we recommend minimizing obstructions like walls or metal. Regarding the mounting and size issue, we understand the challenge. If you need any assistance finding the best fit, please feel free to reach out to us at info@run-chicken.com. Wishing you a nice day
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