The original therapist I reached out to wasn’t taking patients, but out of the three recommended matches similar to her, I found my perfect therapist. So glad the initial didn’t work out because I’m p... See more
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RULA took the time and had the right system in place to match me with a therapist who was genuinely the right fit for me. My therapist brings empathy, insight, and consistency to each session, I alwa... See more
Rula is organized and efficient. I appreciate that. My only suggestion would be a division of the topics in the biweekly check in questionnaire. Answers can be misconstrued when context isn't given.... See more
My provider is great! I don’t like the 24hr cancelation rule where you get charged $99 if you have to reschedule or cancel. I understand why it is there, but also, when you have multiple provide... See more
Company details
- #14 of 35 best companies in Mental Health Service
- #3 of 6 best companies in Marriage Counselor
- #3 of 7 best companies in Psychiatrist
- #4 of 7 best companies in Psychologist
Written by the company
Our mission is to make mental healthcare work for everyone.
Contact info
United States
- rula.com
4.5
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
I tried Rula
I tried Rula, The service is very expensive. The session I had was pretty much a wasted hour, nothing of value. They did not disclose how much I would be charged when I received the bill, I cancelled. Then, without authorization They kept drafting my account. I have filed Charges with law enforcement. I want to let people know what this company is and how they operate. I would look elsewhere for these type services, with someone more trustworthy.
Date of experience: July 04, 2025
Reply from Rula
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
convenient
I was able to get my appointment quickly and since I work from home it was nice that I didn't have to leave to go see my therapist.
Date of experience: March 10, 2025
Best therapist ever!
I have the best therapist through here. She's incredibly knowledgeable, kind, encouraging, and gives you a space to be yourself, to express emotions, and past actions.
Date of experience: June 30, 2025
Grateful to have found RULA
RULA took the time and had the right system in place to match me with a therapist who was genuinely the right fit for me. My therapist brings empathy, insight, and consistency to each session, I always feel like I’m in a safe, nonjudgmental space where real healing can happen. RULA is clearly focused on quality, not just in technology or convenience. I feel like this company truly understands the value of matching people with the right therapist and supporting long-term therapeutic relationships. I'm grateful that they take my medical Insurance.
Date of experience: April 04, 2025
I could pick wha i wanted to treat me
Date of experience: July 05, 2025
A life literally saved
After decades of therapists from Kaiser and numerous company’s mental wellness departments including state funded agency therapists that left me feeling hopeless for recovering, not even a month in, my therapist had me on the path to finding the man that was dark and hopeless. She got me on the right path making it possible for me to still be walking the earth and able to write this review. She, and rula in essence saved me from a disillusioned and unnecessary end of my life.
I truly believe my therapist, who Rula as a whole is extremely blessed to have on staff, saved my family and friends from a senseless funeral.
I’ve been seeing her since November 2024 and my most recent appointment being the 3rd of July and I know instead of dreading my appointments, because of Cherie, I excitedly look forward to my next one to see what breakthroughs we make. I refuse to miss appointments to which I’ve rescheduled and scheduled other medical appointments along with refusing things that would financially benefit me if it falls on my appointment date and time.
I may be wrong, but I don’t think many folks can make that claim.
The first meeting after I laid out who and how I was, we just “clicked” and the rest has been nothing shy of pure enlightenment.
I have a crazy adhd brain and she has been the only therapist that actually calmed it down enough to be able to sit still and look inside it, even if only for an hour a week. That alone gave me enough positive energy to take it further after we part ways for the week. The only drawback is it’s only an hour and only once a week.
When I say I owe my life to her….. that is not a lie.
Date of experience: November 02, 2024
As a patient
As a patient , I have found the Rula platform is easy to use for facilitating appointments. I have not had a problem with connecting to my account or my appointments. I recommend it to anyone who wants to do meetings online.
Date of experience: July 04, 2025
It is easy to navigate and convenient.
Date of experience: July 01, 2025
My therapist listens to me and makes me…
My therapist listens to me and makes me feel seen and heard. She helps me come up with solutions to problems that I may have or doubts that I may have. She gives me tools to help me in situations when I feel overwhelmed or when my anxiety is high, she has helped me learn that my past traumas don’t have to be things that I deal with in the future
Date of experience: July 03, 2025
Buyer beware -- this is a scam
Buyer beware -- this is a scam. They keep charging my credit card even though I only spoke with a person who ended the session after 10 minutes because we "weren't a good fit." Have reached out to support, CEO, and Chief of Staff -- no responses.
Date of experience: June 16, 2025
Reply from Rula
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Awesome
Charity is so knowledgeable
She can get you past your trauma
She is very good.
Thanks 4 help
Date of experience: July 02, 2025
Worth giving it a try
I've such a positive experience with Rula that I recommend it for anyone interested in mental health services. I had previously tried two other online service, neither could provide what I was looking for and whose services were subpar. Rula really pairs you with the right provider conducive to your needs. Exceptional customer service as well when I've reached out. The only improvement they could make is to their online access. They don't have an app and you have to jump through hoops to get into your account plus the billing is on a totally separate account and webpage that they aren't very transparent about. It would be nice if there was more transparency on the billing and customer portal sites.
Date of experience: June 08, 2025
Incredibly helpful and convenient
I wasn't sure how effective "zoom call" therapy would be but I'm so glad I decided to try it out. Three years later and I've "graduated" and truly feel like I have all the tools to navigate tough situations, and also that I have a better understanding of myself and why I make the choices I do. My therapist and I both decided that I'm ready to stop therapy but I know I can always reach out for a session if things get messy and I need more support. Also, jumping on a zoom call was so much easier then trying to make it to physical appts, and it made it easy easier to stay committed to the sessions and not postpone because I was running late or didn't feel up to getting dressed and driving over.
Date of experience: June 01, 2025
I love my therapists
I love my therapists. They are of excellent caliber. So approachable, compassionate, insightful and wise and candid.
Date of experience: July 02, 2025
Quality therapist
The therapist I was assigned was well informed about my need’s and was able to navigate my expectations; giving me advice how to navigate my issues with great ease.
Date of experience: June 30, 2025
First therapist I’ve liked!
The original therapist I reached out to wasn’t taking patients, but out of the three recommended matches similar to her, I found my perfect therapist. So glad the initial didn’t work out because I’m pretty sure my therapist I did get was fate! She’s awesome and exactly what I was looking for. First time I’ve ever had someone who actually helps and doesn’t make me feel like I’m wasting my time!
Date of experience: July 01, 2025
It is easy to find a new provider
I am a new patient who doesnt have much experience. However, there is a lot of information available about the providers. It is easy to find a therapist who can meet your needs and to submit your insurance information. It is easy to find the times your provider has available as well
Date of experience: June 30, 2025
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