Royal Medical Center Reviews 2,036

I am writing this review as a deeply upset and traumatized Black woman who experienced one of the most offensive and dehumanizing interactions I’ve ever had with a medical provider.

When I called Royal Medical Center, the representative attempted to verify my name by saying, “M as in monkey.” Let me be clear: there is absolutely no justification for using that word in this context — especially when speaking to a Black customer. It is a known racial slur with a long, painful history, and hearing it used so casually by someone representing a healthcare provider was beyond shocking.

Disturbed and shaken, I called back to report the incident. Instead of receiving support or even basic empathy, the second representative laughed twice while I described what had happened. This response only compounded the trauma. It was humiliating, dismissive, and showed a complete lack of awareness, accountability, or basic human decency.

This experience was not only racist — it was retraumatizing. It raises serious concerns about the cultural competence, training, and integrity of the staff employed by Royal Medical Center. I urge the company to reflect on how such language and reactions can cause real psychological harm. A sincere apology, immediate corrective action, and a full review of employee conduct are not just warranted — they are necessary.

I do not recommend this facility to anyone who expects to be treated with dignity and respect.

Date of experience: July 04, 2025

Just finishing 5 months on a peptide blend, one month to go, then taking a month off before repeating. Royal Medical has been fantastic!!!!!! Dane, who works the front desk is a great person, very friendly, caring. Answers all my questions and makes me feel that I'm in very good hands. Met with Dr Rodriguez in person, very friendly, informative doctor. When it came time for reorders, the staff kept in constant touch w me, provided tracking info along we accurate online billing to my CC. Pharmacy shipped overnight via FEDEX, package arrived on time and in great shape. I will be using Royal Medical for a long time!!! 72yrs old, best shape of my life. Thank you!!!!!!

Date of experience: May 09, 2025

With all my emails to Ashley throughout the day she never once left me out of the loop. I have not experienced customer service like this in a while: AWESOME. Shipped quickly and arrived without an issue. I can't say enough positive things that I have experienced with Royal Medical Center. If you don't choose them; you're on your own.

Date of experience: March 17, 2025

I have been double charged, and they have left medication that i have been charged for out of the shipping package and actually asked me to send them a photo of what i did not receive, there has been zero customer service in my attempts to resolve the matter. I had phoned in an order, got charged for it, i believe i was told it would come out in my next scheduled shipment and it was not included, i notified them in an email and i was told the shipment had arrived, it did but did not include my pills. i emailed multiple times but kept getting the same response. so now they are up 100$ on me and they have a disgruntled ex client. There was no attempt at helping me figure out what happened, zero customer service. They made zero effort to communicate. When I said I did not receive the pills. They jumped all over proof of delivery of the package, that I never denied, I was persistent and very clear I did not receive the pills, they never offered proof that the pills were in the package, they put that on me. For God's sake it was for generic Viagra, I was checking the front door 3 times a day looking for them. Yeah 3 times a day, I got the test on the 4th but no Viagra, RMM never communicated with me as to what happened or why am I claiming this, they just continually rammed it in my face that they have been sent and I negated that claim very clearly, ZERO effort on their part. And that is why I cancelled my services with them, and after doing a Google search on Royal Medical Center I have screen alot of complaints about their customer services and not being professional. If you decide to use them you have now been foretold what might happen. Proceed at your own risk. I am out

Date of experience: December 01, 2024

Friendly and helpful staff great communication. I got all my answered I recommended!!

Date of experience: September 19, 2024

Its a verry good serves, they pepole are friendly and help full the pepole are saying royal medical center is good for euriything and good for new life.. Thank you so much for your serves 🙏🙏🙏

Date of experience: September 19, 2024

Month 3 since starting my TRT therapy. The process has been easy, Royal and their team are very responsive, always able to get ahold of them if I have a question. I’m 45 years old, retired military, still hit the gym 3-4 days a week, very active, and at the start I was 225lbs and my testosterone was 443 based on the blood work, not bad, but I was always tired, couldn’t drop the spare tire around my waste, struggling to build muscle, sleep habit issues. My prescribed TRT is 1 injection (self given) a week (was weird to do the first time, but it’s easy now) and 2 pills a week for estrogen blocking and natural T help. I give blood every 2 weeks to keep the red cell count down, Royal will provide a prescription. My T level is now over 1500, I’ve lost about 15 lbs and really starting to see change. Energy and sex drive is skyrocketing, starting to see the body changes with consistent diet, exercise and the TRT boost. Less fatigue, less muscle soreness, sleeping better and love life has came alive!! A little aggressiveness at times, but that’s expected to have T levels this high, I haven’t felt this good since I was in my late 20’s. I talked to a few companies before going with Royal, they have been around for a while and aren’t gimmicky, flat cost from start to finish, no hidden charges, etc. You will be billed for 2 months at time FYI, and ask about any special deals when calling. A lot of companies have jumped on the TRT train (Hims, Maximus) but some are way overpriced, and seem a bit fly by night. Best of luck on your journey, but TRT will change your life!

Date of experience: August 31, 2024

All I gotta say is royal it's been a week. I'm feeling Guuud. From what I was feeling a week ago today 8/19/2024 to now! I can't express! Ry.T.G (RoyalThugs) Your the Bomb 💣!!! So all the ones that have negative things to say, well what's good for goose is always not good for the gander...Me, I'm on the Goose side. I feel good and it's only been a week. Just did my second week today. Call it psychological if you haters want to. It's got me on that yea!!! Dr. ROD & Team!!! A+ & some...Ready to work more with you all. You are the Bombay'0... 💣, A patient who's highly Appreative. #CaliHere. Thank you. Looking for support and working on my quality of life. K.Rob

Date of experience: August 19, 2024

Staff always courteous and helpful when contacted directly. Product delivered quickly and on schedule. Night and day difference between Royal and a local office I used to use.

Date of experience: August 12, 2024

The staff at this company lacks professionalism. From customer service to providers, everyone seems rushed and inattentive. They ask questions but don’t allow time for answers. Furthermore, they don’t provide solutions; instead, they aim to retain permanent customers who keep paying. I informed them that my test level was already 768 and that I only needed one prescription to reach 800. Unfortunately, their practices feel like a scam, driven by impatience and greed. Additionally, I had a consultation scheduled for 3 PM, but they called me at 2:50 PM to say no one was available and rescheduled for the next day. Interestingly, if a customer misses an appointment, they charge an extra $40, but when they reschedule, there’s no compensation. Overall, it was a very negative experience, and I won’t do business with this company again."1

Date of experience: July 23, 2024

I switched to Royal 2 years ago from another provider. It took a while to get lined out due the changes in medications. At one time, testosterone levels were unmeasurable in excess of 1500. It appears this caused a dramatic rise in PSA and started a journey into the world of Prostate Cancer protocols and diagnostics. When discussing this with Dr Hill, he was unconcerned because he stated unequivocally that testosterone does not cause prostate cancer. I discontinued TRT temporarily. After researching and considering the professional opinion of Dr Hill, I decided to resume TRT. However, they refuse to resume without a release from another doctor without stating why.
They support the idea that testosterone does not cause cancer, however they do not stand behind it.
BE EXTREMELY CAUTIOUS OF A COMPANY THAT WILL NOT STAND BEHIND THEIR TREATMENTS!!

Date of experience: July 10, 2024

Racheal and Danelle both demonstrated a high level of proficiency in customer service skills. With a blend of patience, empathy, and active listening, they both were able to resolve customer issues effectively and efficiently. Both went above beyond. There attention to detail and dedication to providing a seamless experience make them both an exceptional customer service representative. Even my doctors appointment online was fantastic! Thank you!

Date of experience: June 18, 2024

RMC is an excellent resource and their service is excellent. I have been with them for almost 15 years now and their service has only gotten better.

Date of experience: September 12, 2023

Thank you very much

Date of experience: July 03, 2023

I went for an MRI examination and the people working there were very friendly and helped me with everything. I can say that the service here is very good.

Date of experience: January 02, 2024

Great customer service. On time products every time.

Date of experience: September 18, 2023

I am truly grateful for the exceptional medical care and education I received during my TRT (Testosterone Replacement Therapy) & Peptides journey. From the initial consultation to the ongoing follow-up appointments, I have been impressed with the level of professionalism, expertise, and compassion shown by my healthcare providers.
The medical care I received was top-notch, and I felt confident knowing that I was in good hands throughout the entire process. My healthcare provider took the time to carefully assess my symptoms, explain the treatment options, and answer all of my questions in a clear and concise manner. The treatment plan was tailored to my specific needs, and I was closely monitored throughout the process to ensure that the treatment was effective and safe.
I was also impressed with the education and resources provided by my healthcare providers. They took the time to explain the benefits and risks of TRT & Peptides , as well as how to properly administer the medication and monitor my progress. They were always available to answer any questions or concerns I had, and they provided me with valuable resources to help me understand the treatment and manage any side effects.
Overall, I am extremely grateful for the excellent medical care and education I received during my TRT therapy & Peptide journey . It has made a significant difference in my quality of life, and I am confident that I am receiving the best possible care.
Thank you
Mark W.

Date of experience: September 02, 2023

Easy to deal with and great turn around time

Date of experience: September 20, 2023

A wide range of medical services are available at Royal Medical Centers, a comprehensive healthcare center, to address different health concerns. I am a medical practitioner, and I am impressed with the kind of services and attention this center offers.

From the time you walk in, you can see that they are committed to providing individualized treatment and patient well-being. The highly skilled and committed medical staff at Royal Medical Centers makes sure that patients receive the right diagnosis and care for their individual medical needs.
It is also admirable that the center places such a strong emphasis on prompt drug delivery and effective healthcare treatments. For the sake of the patients' health, they follow medical best practices and uphold strict standards of safety and cleanliness.

In summary, Royal Medical Centers is a recognized and trustworthy healthcare organization that blends a patient-centered approach with medical knowledge. They stand out in the medical community for their dedication to safety and high-quality care, which makes them a great option for anyone looking for all-inclusive healthcare.

Date of experience: November 06, 2023

except for the problem with having to give the company my credit card again because of a change in their Software? It was an easy transaction. Thank you!

Date of experience: September 27, 2023