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Rooms To Go Reviews 32,840

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TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness, knowledge, and attentiveness of the staff, particularly highlighting sales associates who go above and beyond to assist with purchases. Consumers appreciate the no-pressure shopping environment, where they feel free to browse and make decisions at their own pace. People also report that the ordering process is easy, especially online, and they value the option to save carts and finalize purchases later. The quality of service is another recurring theme, with reviewers expressing satisfaction with delivery and setup. Overall, customers feel valued and well-supported throughout their shopping journey.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Invited

We went into the store located in Douglasville Ga. Sam was working. She greeted us and was very informative as well as helpful. We sat on the sectional to test it out but we pretty much knew what we w... See more

Rated 5 out of 5 stars
Invited

We went in store initially and Mr. Bobby at the Douglasville location was extremely helpful and knowledgeable. He helped us pick out what worked for both of our tastes. Our schedules are crazy and we... See more

Rated 5 out of 5 stars
Invited

The sales associate Danielle was great, let me know where to look, what sales were available and then let me shop, she checked in on me several times to see if I had any questions or needed anything a... See more

Rated 5 out of 5 stars
Invited

It was our first time buying from Rooms To Go, and the employee who helped us—Louis—definitely made the process much easier, especially when it came to explaining the modular sectionals. He also gave... See more

Company details

  1. #45 of 174 best companies in Furniture Store
  2. #7 of 42 best companies in Bedroom Furniture Store
  3. #1 of 9 best companies in Children's Furniture Store
  4. #4 of 29 best companies in Living Room Furniture Store
  5. #5 of 14 best companies in Mattress Store
  6. #3 of 23 best companies in Outdoor Furniture Store

About Rooms To Go

Written by the company

At Rooms To Go, we make it easy to create a stylish, comfortable home with quality furniture at unbeatable prices. With 150+ showroom locations and a seamless online shopping experience, you’ll find everything you need to furnish your space your way.

Furnishing an entire room? Explore our beautifully curated living room, bedroom, and dining room sets, designed to take the guesswork out of decorating. Looking for just the right piece? We offer a wide selection of sofas, recliners, sectionals, beds, tables, and home décor to match your style.

Rooms To Go also features a stunning collection of outdoor patio furniture to transform your backyard into a stylish retreat. Plus, our kids’ and teens’ furniture selection includes fun, functional, and space-saving designs for growing families.

Need a great night's sleep? We carry top-name brand mattresses like Sealy, Serta, Beautyrest, and Tempur-Pedic, so you can find the perfect fit for your comfort and support needs.

Shopping with Rooms To Go is simple and stress-free, with flexible furniture financing options that make it easy to bring home what you love. Whether you shop in-store or online, our commitment to quality, value, and customer satisfaction ensures a seamless experience from selection to delivery.

Visit one of our showstopping furniture showrooms near you to see our items in person, or shop online at roomstogo.com for thousands of styles with convenient home delivery. Whether you're furnishing your first home, upgrading your space, or looking for that perfect accent piece, Rooms To Go has everything you need to make your home feel just right.

Shop with us today and discover why millions of customers trust Rooms To Go for stylish, affordable home furnishings!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33K reviews

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Replied to 49% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot
Rated 5 out of 5 stars
Invited

Nice find

We were able to easily find a sofa in the style color and materials we liked.
Also the website is easy to navigate.
Very user friendly.
Thnx Rooms to go

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Thanks YOu

Thanks Londa for the assistance from live chat. I was able to get the beds for sale with her help. So glad its a sale. Always love Room to GO sales and the furniture is so beautiful.

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Sofa Searchin'

Rooms to Go website made shopping easy online. We've had a multitude of Rooms to Go products and we came back for another!

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Excellent!

The best part of my experience was not being hounded at the store by a sales person but being allowed the freedom to browse the store and ask questions. The next would be the ease of checking out and scheduling delivery.

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Great customer service at the Clearwater store!

Tami Peterson, the sales rep at the Clearwater location was very nice and helpful. She put everything in the cart for us so that once we got home and measured to make sure everything would fit the way we wanted, all we had to do was check our email where she had emailed our items in the cart and we just had to click on the purchase link. Easy-Peasy.

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Thank you

Thank you, Alessandra Turner, for your help while we were in the store.

Date of experience: July 05, 2025

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