Rocky Mountain Ski and Board Reviews 123

The owner/manager is the biggest dick. If you aren’t planning on being 100% sure on if you are buying anything, they won’t help you. This place is a disgrace with the worse customer service I’ve ever experienced. Owner got defensive when I gave him feedback and told me to not let the door hit me in ass.

Date of experience: January 23, 2021

Date of experience: December 16, 2020

My son and I walked in yesterday with a snow board that needed bindings, and a newly purchased snow board that needed fitting. We started off with a fresh wax and board grind to tighten up the edges of the snowboard. Matt, in the maintenance shop was open to letting us watch him, in order for us to see how he was creating sharp edges for the board He gave a birds eye view as to how he used hot wax to ensure a smooth ride for our upcoming trip. We arrived when the store opened and were lucky enough to get some one on one lessons in good gear preventative care. Matt, many thanks! Now, onto the bindings and fitting. If you need your gear set up with care and crazy good knowledge, find Keith. Guy was stinking awesome! He's about 5'10", red hair in a pony tail, and you better catch him, because he doesn't stop moving. He makes it happen. Keith spent time with my son, showing him how to mount fittings as well as how to adjust them or tighten them as necessary. Also asked "how" do you ride (dominate foot back or forward) , as he adjusted the gear accordingly. Keith walked my son through boot fittings and how to know when the "shoe fits" as it relates to snowboarding. He knew more than we might be able to retain, but I certainly felt like he would be more than happy to help us out at any time should we have more questions. The store selection is plentiful and the atmosphere is inviting. Ever had one of those experiences that was better than you could've hoped for and frankly never saw it coming? Yep...that was our Saturday morning. Good times! See you all again soon and thank you once again.

Date of experience: December 21, 2019

Great First experience with this company. Bought a north face men’s jacket for my husband absolutely loves it great quality it shipped within three days. Overall very satisfied!!!! will be purchasing more ski gear for a trip to Colorado in December🙂

Date of experience: September 06, 2019

Stay away from a guy named Joel that will sling patio furniture on the side. He is very difficult to work with. Very set in his ways and not willing to help. He informed me that I ordered the wrong sling for the type of chair that I had but said it would work. He did a horrible job. Now my chairs are loose as if I had the slings for years. This guy is so cut throat. He should have recommended we return the slings for the proper slings. Also let me add, when he arrived to do the job, he was not 100% prepared with equipment and had to re-schedule a second time to complete the job. He would not go get the equipment needed and come back, he complained about the traffic. Let's inconvenience the paying customer so you do not have to deal with traffic. After I called him to complain about his poor work, he said you can pay another $300 plus dollars to get the right slings. Nice guy!

Date of experience: August 05, 2019

Product shipped quickly and is as expected.

Date of experience: July 07, 2019

Very good customer service when what we had ordered wasn't exactly what they had in stock, they suggested other good alternatives.

Date of experience: June 26, 2019

Date of experience: April 25, 2019

Date of experience: April 04, 2019

So helpful! Needed my order to be shipped immediately so I could receive it in time for aa ski trip. The employee called their UPS person to ask when he would be by to p/u packages. Above and beyond!!! Thanks!

Date of experience: March 29, 2019

Seamless transition and quick delivery. Would definitely recommend them to anyone.

Date of experience: March 28, 2019

Very fast response. Got exactly what I ordered even though it was on short notice. Very happy with the service and the ski pants!

Date of experience: March 25, 2019

great products and great price! Super Fast shipments!

Date of experience: March 25, 2019

Date of experience: March 25, 2019

Products came as described and quick. No complaints!

Date of experience: March 23, 2019

Customer service at its best. My order was turned around in less than 24 hours and the jacket purchased is a great value. Rocky Mountain Is my go to place to shop.

Date of experience: March 21, 2019

Ordered ski pants from Europe. Worked like a charm.

Date of experience: March 19, 2019

Excellent customer service, great prices, and quick and free delivery.
I got a call from customer service to kindly verify the purchase and my phone number. After three days, my new ski pants were delivered free of charge in Washington State.
I’m 5’10”, 182lbs., and ordered The North Face Freedom ski pants in size medium, regular length, and they fit perfect. I’ve skied twice and they performed great at -17 Celsius or 1.4 Fahrenheit.
Thanks for the outstanding service.

Date of experience: March 10, 2019

Chris was ABSOLUTELY WONDERFUL!!
I don’t have ENOUGH great things to say about my customer experience with him!!
I needed an entire ski gear outfit for a very short-notice upcoming ski trip.
I have never been skiing before so I had absolutely NO IDEA what I needed for the trip .. and even what sizes I needed for that matter! Chris walked me through everything I would need, gave me excellent recommendations while explaining everything to me along the way, so I could make a proper & informed choice. He himself even went and pulled some items off the shelves for me.. and made sure that my package was expedited in time to receive all my ski gear in time for my trip...
THANK YOU Chris for doing all you did so I can be properly dressed & all geared up in time for my trip.. and so I can stay WARM!!
I’ve never experienced more EXEMPLARY customer service!!

Date of experience: March 08, 2019

I ordered over the phone and the salesperson was very friendly, knowledgeable and professional.

Date of experience: March 06, 2019