ROCK Insurance Group Reviews 19,276

I purchased insurance via Tesco from Rock I have been trying to contact Rock Insurance to get my confirmation e-mail for over a week now. They have taken my money but no confirmation of the policy!! And yes, I have checked my junk and spam folders!

Date of experience: June 11, 2025

Avoid ROCK insurance.Used confused .com and linked to Rock insurance. Took payment immediately but no documents received. Phoned customer services. Completely unhelpful to the point of being obstructive. No explanation why insurance docs not received.Took out another policy with Admiral and had excellent service

Date of experience: July 01, 2025

Totally misled and given wrong information by Rock Insurance. Avoidance tactics used when you question rationale. No complaints people to speak to either.
Do not use this organisation!

Date of experience: June 26, 2025

Was on with a guy called MALUSI, who was SUPERB. Very patient, explained everything well to me, took his time, went over all again. A could not have asked for a better AGENT to deal with my query. So a BIG THANKS to MALUSI. Rodney!

Date of experience: June 25, 2025

I had to fly over them, I liked everything!

Date of experience: February 08, 2025

No infomation sent over at all scamming company

Date of experience: May 16, 2025

Can't find email received of my travel insurance policy?

Date of experience: February 10, 2025

Horrendous experience!! I had used them before and no issues. However, everything has changed now. I had to add a new medical condition to my existing travel insurance and was expecting to maybe have to pay a little bit more. To my horror, Rock Insurance now don't want to cover me anymore and forced me to cancel my insurance and I had to take one out elsewhere again. On top of that, they only want to issue a refund of 65%!!! Customer Service is useless, as well. I have now managed to log a complaint after have been previously lied to. If you don't want to waste money and time, stay away from them!!!

Date of experience: April 10, 2025

Took out insurance with insure for which was with rock insurance cudnt praise them enough my sons villa was broken into whilst in Portugal leading to loss of passport driving licence and numerous clothes after contacting Rock insurance who explained what we would need to send and upload to help with his claim this was all sorted and paid out his claim within a week fab service with a great outcome def recommend

Date of experience: April 30, 2025

Very easy to book, Staff friendly and efficient

Date of experience: February 26, 2025

Shit. Did not get a confirmation email. Any details to access my account. Just an email asking for me to review them a few days after paying.

Date of experience: February 08, 2025

I was recommended by a friend .

Date of experience: January 27, 2025

Booked travel insurance through jet2. Unfortunately while on holiday I had a bladder infection and had to go to the doctors this turned into a kidney infection where I was in hospital. This was in August. Now in March stil no further with claim after paying a further £99 excess as the travel insurance claims staff are telling me they need a medical record to go through with the claim but are not telling me what is needed therefore I cannot get the medical records. Which I will add are irrelevant as there are no medical conditions as having a uti is complete bad luck so no need for medical record!!! Very stressful as worried of booking another holiday due to unpaid bill! Wish I never took travel insurance with them as it has been nothing but hassle and every phone call is stressful and they take months to respond to email.

Date of experience: March 10, 2025

It was very easy to sort my insurance there wasn't any problems where I was stuck with where to go

Date of experience: February 09, 2025

I was not able to make a claim, this was because while talking to a staff member on the phone, after around an hour of taking my information and asking questions the call went dead, fair enough issues happen, however the staff member had enough info to continue the claim, or at the very least contact me back to finalise. this did not happen, this shows a very poor employee (or terrible direction from the company). I then tired to make the claim again and could not do so via email as the company said they do not have an email function for claims!!, this is not acceptable for a modern company, an email option is the basics and the company should be ashamed. I requested call backs that did not happen and am now out of pocket. this is a very very bad example of a company claiming to provide a service that they cannot provide, plus they have staff who cannot work out that if a call goes dead, they still have enough info to process the claim.

Date of experience: January 30, 2025

Easy to use , great cover .

Date of experience: February 26, 2025

Good price, easy and quick to get quote and then get insured.

Date of experience: February 17, 2025

I was contacted by rock insurance on the email still refusing to delete my data or remove my details. Further to my details from the booking I made for a holiday with jet2, and received insurance with them, that has already expired back in 2023, and they are still refusing to delete my information. My online account is on the jet2 platform. They keep sending me to Rock Insurance, who are saying it`s not their problem but jet2. I have been back and forth between the 2 companies, and neither is willing to help, keeping my personal data without my approval. Please don`t trust them! Yvonne said on the review site in reply to my bad review that she will do her best to delete my data, but I just received an email from their company Alejandra who is saying again she won't remove any of my details. So, please don't let yourself fooled by the lies.

Date of experience: February 24, 2025

Quick and easy

Date of experience: February 17, 2025

Easy to use, very helpful customer service team

Date of experience: February 17, 2025