Ritz Tours Reviews 283

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars
Verified

I'd taken a tour with Ritz before and rembered how wonderful their services were so I went back to them for my first tour to South East Asia. Ritz allowed us to combine two different packages to creat... See more

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Rated 5 out of 5 stars

Our Ritz tour in China went so smoothly with Davis as our tour guide. He went over and beyond in meeting our needs, answering all our questions, and helping us navigate through all the sights of Ch... See more

Rated 4 out of 5 stars

We enjoyed our China trip. It was wonderful! We visited so many cities; Beijing, Yangtze River three gorges dam, Xi'an, Gralin and Shanghai. Our tour guide was wonderful, he and his team have provide... See more

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Rated 4 out of 5 stars
Verified

Our tour guide Eddie was EXCELLENT. I could not asked for any one better. Professional, attentive and caring for his tourists well being and safety. Great personality. Very fast paced tour. It was c... See more

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Company details

  1. #63 of 78 best companies in Tour Operator
  2. #130 of 204 best companies in Travel Agency

About Ritz Tours

Written by the company

Welcome to Ritz Tours.

Your perfect vacation at heart.

At Ritz Tours, we have been handcrafting escorted vacations for more than 40 years. Wherever you want to explore, we are experts in guided tours that show you the iconic sights of a destination while immersing you in its history and culture.

A family-run business with an enduring passion for travel, our tours offer a variety of travel styles. We specialize in everything from escorted group tours through to custom-designed private tours for families, couples and friends, together with special interest journeys for groups of like-minded guests.

Our destinations span the globe: jetting you to the world’s unmissable capitals or its most far-flung corners. Soak up the history of great cities like Rome or Paris on one of our tours to Europe. Witness the UNESCO-listed sites of ancient lands such as Egypt or Jordan. Or book one of our luxury tours to laze on a Bali or Maldives white-sand beach or enjoy a guided tour around the wonders of Brazil or the wildlife reserves of Kenya.

Family values and personal service Wherever you travel with us, your tour reflects the traditional family values we have honored since our launch in 1980. We treat you as part of our Ritz family: providing personalized service from the start to the end of your vacation. Along with our attention to detail, professional integrity and first-hand knowledge of the destinations we offer, it means you can be confident of exploring and traveling without any stress or worry.

Every one of our tours is designed with affordability and comfort in mind, too. As well as flexible booking, our vacations include international flights, luxury hotel accommodation and comprehensive sightseeing itineraries with expert guides—giving you excellent value and enabling you to explore at an unrushed pace. Each also comes with enriching cultural encounters and optional tours, letting you delve deeper into your destination than the average traveler.

Whether it’s a thrilling safari to Africa or a memorable journey through exotic Thailand courtesy of our Asia tours, you can travel in comfort and confidence with Ritz Tours.

Asia I Europe I Africa I Middle East I South America

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

283 reviews

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Rated 5 out of 5 stars

Private Classic China Trip

Our Ritz tour in China went so smoothly with Davis as our tour guide. He went over and beyond in meeting our needs, answering all our questions, and helping us navigate through all the sights of China. We all enjoyed working with him, listening to his stories and learning about China and its culture and history, and having him give us expert advice on where to shop, eat and visit. He listened to what we wanted and delivered on everything - we couldn't have asked for a better guide. Thank you so much for getting him for our tour. He made the tour so special for us and all of us are deeply appreciative of all his efforts and attention to detail to making sure everything was taken care of. He took such good care of us - I really appreciate him providing me with my special food request due to my tooth implant.
We all loved the breakfast buffets, having jook and chow fun every morning in the hotel was such a treat. And having 5 star hotels with a fitness center and swimming pool was so nice! The 8-10 course Chinese lunches and dinners were exceptional. And all the optional tours were excellent, the Shanghai river cruise with all the city lights were amazing and the Sichuan Opera and Changing Faces show was great!
Lillian, the GM, was wonderful to work with in setting up our tour, she took the time to answer all our questions in a timely basis, and she made all the changes I asked for. This was our first Ritz Tour and we will definitely use them again.

Date of experience: June 02, 2025

Rated 5 out of 5 stars
Verified

I'd taken a tour with Ritz before and…

I'd taken a tour with Ritz before and rembered how wonderful their services were so I went back to them for my first tour to South East Asia. Ritz allowed us to combine two different packages to create my dream trip! We had an amazing time thanks to our tour guides who were absolutely amazing and incredibly knowledgeable. Ritz knows how to pick them!

Date of experience: May 19, 2025

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Reply from Ritz Tours

Hi ACO,

Thank you so much for your wonderful review and for choosing Ritz Tours again! We’re thrilled to hear that your custom Southeast Asia trip lived up to your expectations—and that our guides helped make it truly unforgettable.

We love helping travelers create their dream itineraries, and it’s always rewarding to hear when it all comes together perfectly. We can’t wait to welcome you on your next adventure!

Rated 5 out of 5 stars
Verified

Local tour guides who were able to…

Local tour guides who were able to discuss the culture of the areas and answer questions.

Date of experience: May 27, 2025

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Reply from Ritz Tours

Hi Laura,

Thank you for your review! We’re so glad to hear that our local guides helped bring the culture of each destination to life and were able to answer your questions along the way. Your feedback means a lot to us, and we look forward to seeing you on another Ritz Tours adventure soon!

Rated 5 out of 5 stars

We had a wonderful and memorable trip…

We had a wonderful and memorable trip to Japan! Our tour guide Amy was helpful, knowledgeable and entertaining. She was very efficient and carefully guided us seeing all the places as listed on the itinerary. Mount Fuji and cherry blossoms we saw were beautiful! Ritz Tours provided comfortable hotels with excellent services, spacious rooms, and great breakfast buffets! We also enjoyed the generous and authentic meals that were included! We appreciate our travel agents Lillian and Olga for helping us and making this trip a wonderful experience! We would definitely use Ritz Tours again in the future!

Date of experience: March 22, 2025

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Reply from Ritz Tours

Hi Debbie,

Thank you so much for sharing your kind words! We’re thrilled to hear your Japan tour was such a memorable experience—especially during cherry blossom season. Amy is a fantastic guide, and we're so glad she made your journey smooth, fun, and informative. It’s also wonderful to hear you enjoyed the hotels, meals, and seamless planning with Lillian and Olga.

We truly appreciate your trust in Ritz Tours and look forward to helping you create more unforgettable travel memories in the future!

Rated 5 out of 5 stars

Great Thai Experience

Our recent Thailand tour (3rd time using Ritz) was excellent! Our itinerary stops were educational (culture, life styles, and history of temples) and entertaining (feeding elephants and monkeys, visiting a cashew factory and a floating marketplace). Our wonderful travel agent, Lillian Li, was attentive to our needs and requests which made our trip relaxing and stress-free. Our tour guides (Patty and Nop) were knowledgeable and entertaining. I highly recommend using Ritz Tours.

Date of experience: March 10, 2025

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Reply from Ritz Tours

Hey George,

We're thrilled to hear that you had an excellent time on your Thailand trip with us! We're so glad Lillian, Patty, and Nop made your experience stress-free and enjoyable.

Thank you for continuing to choose us. We can't wait to see where your next adventure with us will take you!

Rated 5 out of 5 stars
Verified

Wonderful Taiwan trip

We had a wonderful trip! 5-star Hotels with free breakfast buffet were awesome. Our tour guy Alan Chou was eloquent, fun, and very accommodating. We requested additional nights for extra stays and he got it done in 30 minutes with cheaper rate than booking from the US. We're been to a lot of tours in China and this Taiwan tour was the first tour that did not drop us off at factories and shops :) In addition, Olga Reynoso provided excellent and speedy booking service. We'll definitely come back to Ritz Tours again this year.

Date of experience: December 29, 2024

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Reply from Ritz Tours

Hi Huong,

Thank you so much for the awesome review! We're thrilled to hear that you enjoyed your Taiwan tour experience, especially the 5-star hotels and the seamless service from both Alan and Olga. We're proud to work with amazing guides like Alan Chou—he truly goes above and beyond to make every trip smooth and memorable. And we’re so glad you appreciated the more cultural-focused itinerary without factory stops. It means a lot to hear you’re planning to travel with us again this year—we can’t wait to welcome you back on another journey!

Rated 5 out of 5 stars
Verified

Superb client delivery

Very at tentative. Lots of resources; Great communications as follow up efforts. Ritz treats client delivery as their top priority. Very satisfied.

Date of experience: January 13, 2025

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Reply from Ritz Tours

Hey Elle,

We always aim to provide excellent service at every step of the way, and we’re so glad to have hit the mark for you!

Rated 5 out of 5 stars
Verified

My first tour with Ritz Tours to…

My first tour with Ritz Tours to Thailand and it won’t be my last! Loved it! Very reasonable and the hotels were the best!

Date of experience: November 26, 2024

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Reply from Ritz Tours

Hey Carla,

We’re thrilled to hear you loved your first tour with us! We can’t wait to welcome you on your next adventure!

Rated 5 out of 5 stars

Great trip low price excellent hotel and itineraries

We took the 12 day Thailand tour in Nov 24. Stayed at all 5 star hotels. St Regis in Bangkok for 4 nights, excellent hotel. Hotel in Phuket is spread out resort style, also very good. Breakfast is the best part, so much food and varieties. Pools are beautiful. The itinerary was compact and sites are interesting. We flew from Bangkok to Chiang Mai which saved like 3-4 days of round trip driving. the white temple, blue temple are beautiful. Opium house museum and golden triangle is very educational. Phuket is the best. James bond island, optional tour Phi Phi island are with lime stones in the ocean, aqua color waters. It was a great trip with low prices. I compared with Gate1 and Oat travel. Gate1 takes 4 more days of driving instead of flying for the same sites, stay at 4 star hotels. Oat does not go to Phuket, which I think is the highlight. We are all very happy with the trip. Thanks manager Lilian for designing this itineray, and Olga for all the booking help.

Date of experience: November 18, 2024

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Reply from Ritz Tours

Hey Eve,

We’re so glad you loved the 12-day Thailand tour, especially Phuket and the stunning temples! At Ritz Tours, we’re committed to providing enriching experiences and seamless journeys at great value. We’re thrilled to have met your expectations and can’t wait to welcome you back on another adventure!

Rated 4 out of 5 stars
Verified

The tour guide was very good at his…

The tour guide was very good at his job. He met us at our arrival as our flight was delayed and it was late in the day. He Shepard'd us through several airports and once retrieved my wife's purse that she left on the plane.

Date of experience: November 02, 2024

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Reply from Ritz Tours

Hi Tony,

Thank you for stating your tour guide's wonderful service. We hope you had a great trip!

Rated 5 out of 5 stars
Verified

China with Ritz on the RDR tour

We went to China on the RDR tour. The Ritz people were great at preparing us with the air travel, information, and answers to questions. The tour guide, Ocean, was also very good. He made small modifications here and there that improved the experience and tried to accommodate needs, easier said than done with my spouse.

Date of experience: October 15, 2024

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Reply from Ritz Tours

Hey Don,

We’re glad you had a great experience and appreciated our support and Ocean’s thoughtful adjustments. We look forward to helping you create more wonderful travel memories!

Rated 5 out of 5 stars
Verified

The Egypt tour met all of our…

The Egypt tour met all of our expectations. We had a terrific experience with the itinerary and all of the local guides. Everything ran very smoothly.

Date of experience: October 21, 2024

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Reply from Ritz Tours

Hey Glenn,

We always aim to provide exceptional service and seamless experience and are so glad to hit the mark for you!

Rated 4 out of 5 stars

We enjoyed our China trip

We enjoyed our China trip. It was wonderful! We visited so many cities; Beijing, Yangtze River three gorges dam, Xi'an, Gralin and Shanghai. Our tour guide was wonderful, he and his team have provided valuable information. The tour also accommodated our special food requests. It has been an experience we will treasure for life.

Date of experience: October 10, 2024

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Reply from Ritz Tours

Hi Crystal,

We are thrilled to hear you had a wonderful China trip with us and loved every aspect of it!

Rated 5 out of 5 stars

The hotels were top notch

The hotels were top notch. 5 stars all the way. It was a really nice way to see the major parts of Taiwan. Our tour guide was very knowledgeable. The bus was comfortable. I would recommend this tour to a friend.

Date of experience: October 19, 2024

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Reply from Ritz Tours

Hey Tiffany,

So thrilled to hear that you found every aspects of the trip exceptional! We look forward to seeing you again!

Rated 5 out of 5 stars

Bucket list trip.

I had originally planned this trip years ago before the pandemic before it was canceled. this is the ideal itinerary to see China from Beijing,Yangtze River, Xian, Chongqing to Shanghai it was a great itinerary and Ocean (HU BO) is absolutely the best tour guide ever, very informative very clear and tried his best to take care of everyone to make sure they were happy.

Of course there were some tweaks that could have made it better, but it's just my personal preferences and everyone is different so totally understandable. Most of the annoying things are not RITZ fault but just the way things are in China. Like the tight security everywhere. Had to show passports to enter like everywhere and got a total pat down at every domestic airport. Also alll the airports had different policies, had battery pack taken at 3rd Airport while fine at other 2 and other things.

Overall had a great time. Small group and everyone got really close very quickly. Was like one big happy family.. Would totally go with the group everytime.

Have done many tours with RITZ, and they are definitely my nunber 1 choice if they have my itinerary.

Last thing... Ocean is a GREAT guide. More like family me member. If they had a yearly schedule for him I would book according to his schedule. Will request him on all my future travels and hope to see him everytime.

Thanks Ocean thanks RITZ..

Date of experience: October 10, 2024

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Reply from Ritz Tours

Hey Gil,

Thank you so much for sharing your detailed experience with us! We’re thrilled to hear you loved the itinerary and had such a memorable time exploring China. Your kind words about Ocean’s outstanding service mean a lot—he truly is a gem!

We’re honored to be your #1 choice and can’t wait to accompany you on more adventures around the world!

Rated 5 out of 5 stars
Verified

Very helpful and very knowledgeable

Very helpful and very knowledgeable. All the personnel are polite. Reliable

Date of experience: October 15, 2024

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Reply from Ritz Tours

Hey Remy,

We are happy to hear you found our team very helpful and knowledgeable!

Rated 3 out of 5 stars
Verified

I don’t think I should be rating my…

I don’t think I should be rating my experience for this tour as we did not get to experience the published itinerary due to typhoon. Everyone did try his best but it was disappointing to be stuck in a hotel for a majority of the time.

Date of experience: October 01, 2024

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Reply from Ritz Tours

Dear Juliet,

Thank you for leaving us a review. We completely understand how disappointing it must have been to miss parts of the itinerary due to the typhoon. Safety is always our top priority, and while the tour guide did his best under challenging weather conditions, we recognize that spending so much time indoors wasn’t what you had hoped for.

We hope to have the opportunity to welcome you on another tour in the future, with perfect weather and plenty of activities!

Rated 5 out of 5 stars
Verified

I will call it "magic experience"

I will call it "magic experience". I saw beautiful places with an incredible culture. Diversity of food to try. The tour guide very knowledgeable about their country. I would love to take another tour with you guys.

Date of experience: October 08, 2024

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Reply from Ritz Tours

Hey there,

We're thrilled to hear you had a "magic experience" and enjoyed the culture, food, and our knowledgeable guide. We can’t wait to have you join us for another tour!

Rated 5 out of 5 stars

Great Experience in Spain & Portugal 2024

My family and I had a great trip in Spain and Portugal. The Ritz tour itinerary was well planned out, fast pace, and we saw many beautiful sites. However, it would have been nice to have a little bit more free time to eat lunch and explore more. Our tour guide, Ocean, was excellent. He was on top of everything and always gave us a bit of history about each city and site we visited. We had a memorable trip. Will definitely book with Ritz again.

Date of experience: September 26, 2024

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Reply from Ritz Tours

Hey Mabel,

We're thrilled that you enjoyed your Spain and Portugal trip, and we're glad Ocean made it special! We’ll keep your suggestion for more free time in mind. We look forward to welcoming you on another trip soon!

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