I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I mig... See more
Company replied
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Verified
Josh did our install and he was absolutely fantastic. Super professional and was patient as we discussed how things work and helped us get everything set up perfectly. Great hire! Great worker! Josh... See more
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Verified
Overall easy, quick process - great customer service from Sonny to get the appointment set up. We had to reschedule our original appointment for install due to crazy strong winds, but they had plenty... See more
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Verified
From the operator who set my appointment up to the technician that came to install equipment, all were friendly and helpful. The technician, even though he suffered a bad crick in his inexhaustible tw... See more
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Company details
- #32 of 56 best companies in Internet Service Provider
- #20 of 30 best companies in Email Service Provider
- #10 of 21 best companies in Phone and Internet Service
- #34 of 56 best companies in Telecommunications Service Provider
Written by the company
Rise Broadband is dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most. In doing so, Rise helps close the digital divide by offering rural and suburban homes and businesses in 16 states a competitive choice for quality, affordable service.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
4.3
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
I’m not a Rise customer - revisited
I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I might be trading one headache for another. Sigh. Why can’t we just find affordable and reliable service. Back to the drawing board.
Well, I got a nice response back from rise after writing this review I don’t know if they are a good company or not but at least they listened. Come to find out even though I get mailers at my address from them, their Internet is not available at my address. Go figure that out!
I am now happily signed up with next link and can’t wait for my installation!
Date of experience: June 11, 2025
Reply from Rise Broadband
Hello, thank you for leaving your feedback. I encourage reaching out to to get a quote and see what we are offering in your area. We may have a faster speed available than your current provider or a cheaper price. We don't do contracts and offer fixed wireless and also fiber optic internet in some area's! Feel free to reach out to our team to weigh your options and see if we're the right fit for you. You can email us at feedback@risebroadband.com and we'll check availability at your address. Thanks!
Worst Company Ever
Over the years we have had some problems with their service. For the last two weeks our internet connection has been going on and off. Problem is we live in the mountains. Our cell phones and TV run off the internet. Internet goes down, no TV no cell phone. So, when I finally was able to get Someone to help me, they found my dish needs to be readjusted. Told me it would take 8 days before they could get anyone out to fix. That is ridiculous! So Al most 3 weeks without cell phone, TV and internet. Worst company ever!
Bryce Stromberg
Date of experience: June 02, 2025
Reply from Rise Broadband
Hello Bryce, thank you for taking the time to leave your feedback. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with our service. If you have any future issues or need further support you can reach us at feedback@risebroadband.com and we will be happy to help. Thank you.
Terrible service
Terrible service. I have been without internet for over a week. It took Rise Broadband 8 days to send a technician out, only for the technician to say that Rise Broadband's towers will no longer be able to provide internet to my home. Making matters even worse, Rise Broadband refuses to offer a full refund for the month where I've been without service. Please avoid Rise Broadband at all costs.
Date of experience: May 30, 2025
Reply from Rise Broadband
Hello Jason, we regret to hear about your experience and understand that our team has reached out to you about this and are currently working with you on this matter. If you have any issues in the meantime, or need further support, don't hesitate to reach out to our team at feedback@risebroadband.com. We will be happy to help! Thank you for being a valued Rise Broadband customer.
I’ve had Rise for 5 years
I’ve had Rise for 5 years, I never got close to the download speeds they promised, and after a year I called and was told that their equipment at the tower I am using will never hit those speeds.
Lately I have at least 1 day a week without service.
Bye Bye Rise.
Date of experience: May 15, 2025
Reply from Rise Broadband
Hell Todd, thank you for taking the time to leave your feedback. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with our service. If you have any future issues or need further support you can reach us at feedback@risebroadband.com and we will be happy to help. Thank you.
Verified
The tech was very cordial &…
The tech was very cordial & informative.
He was punctual & effective.
Date of experience: April 09, 2025
Reply from Rise Broadband
Thank you for leaving us a five star review. We are thrilled to hear that you have had a great experience with us and our technician. Thank you for being a valued Rise Broadband customer!
Zero Stars
If I could give zero stars I would! Numerous techs out, 10 hours on calls with their service department, tech (back end) and finally retention....it all adds up to the same thing...unreliable internet, throttled by them, unmet promises and excuses. Always pleasant to speak with someone there....but they aren't interested in solving the issue...just passing the buck to someone else....I had to stop the insanity and move to another service. Ta Ta Rise.... Buyer BEWARE!!
Date of experience: April 21, 2025
Reply from Rise Broadband
Hello, we appreciate your feedback and regret to learn that you have had an unsatisfactory experience with us. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with us. Please feel free to reach out to us at feedback@risebroadband.com if there is anything we can do in the future to help. Thank You.
Verified
Reply from Rise Broadband
Thank you for taking the time to leave Rise Broadband a five star review! We're thrilled to hear that have had great experience with us. Thanks for being a valued Rise Broadband customer.
Verified
The install guys did great
The install guys did great. The WIFI is doing awesome. Have no issues.
Date of experience: April 01, 2025
Reply from Rise Broadband
Thank you for sharing your feedback and leaving us a five star review. We're pleased to hear that you have had a great experience with Rise Broadband. Thank you for being a valued Rise Broadband customer!
Verified
Reply from Rise Broadband
Thank you for sharing your feedback and leaving a five star review! We're pleased to hear that you had an excellent experience with our team. Thanks for choosing Rise Broadband!
Verified
Technicians that installed my wifi …
Technicians that installed my wifi were excellent, well experienced and did spectacular job.
Thank you very much
Date of experience: April 05, 2025
Reply from Rise Broadband
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
Verified
Jacob was amazing
Jacob was amazing, explained everything clearly and honestly.
Date of experience: April 04, 2025
Reply from Rise Broadband
Thank you for leaving us a five star review. We are thrilled to hear that you have a great experience with us. Thank you for being a valued Rise Broadband customer!
Verified
On time and it all work in very short…
On time and it all work in very short time thanks
Date of experience: April 03, 2025
Reply from Rise Broadband
Thank you for recommending Rise Broadband! We are pleased that you have had a great experience with us. We appreciate you taking the time to leave your feedback.
Switched from competitor for faster…
Switched from competitor for faster speeds, BIG mistake. I have ALL of my equipment routed through APC battery back up surge protection. After multiple visits once to replace wrong grounding block at dish, another time to replace poe and the last time to replace poe AGAIN. This time it was discovered that the tech that replaced the first poe decided to disconnect my APC surge protection unknowing to me. So when their poe went out again, it blew my $700 ROG ASUS GT-AX11000 Gaming Router! David Renshaw with VIP support decided they were not responsible.
"After careful review, we have determined that Rise is not responsible for the damage to your router. Our Power over Ethernet (PoE) devices include internal grounding mechanisms designed to protect connected equipment from normal static discharges.
Additionally, our technicians follow standard installation procedures, which do not require them to connect personal equipment."
1. They should of never disconnected my personal equipment!
2. It was not static, it was the poe going out and becoming so hot it burns to touch.
If not resolved and owning up to their huge mistake, I will be cancelling.
TBD....
Date of experience: April 02, 2025
Verified
Installer was very nice!!
Date of experience: March 26, 2025
Reply from Rise Broadband
Thank you for sharing your feedback! We're pleased to hear that you had a great experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
Verified
Reply from Rise Broadband
Thank you for taking the time to leave us a review! We're pleased to hear that you had an excellent experience with Rise Broadband. Thanks for being a valued Rise Broadband customer.
Verified
Reply from Rise Broadband
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
Verified
I love my internet thank you so much…
I love my internet thank you so much the guys did an awesome job,very friendly,I told my landlord about it I think he is going to get the service also. I'll recommend anyone who needs internet again thank you so much I'm happy.
Date of experience: March 28, 2025
Reply from Rise Broadband
Hello, thank you for recommending Rise Broadband and leaving us a five star review! We're thrilled to hear that you couldn't be happier with your service. Thanks for being a valued Rise Customer!
Verified
Reply from Rise Broadband
Hello, we're glad to hear you're loving your fast and reliable service and your installation went well. We set a high standard for ourselves and are thrilled to hear your positive feedback. Thanks for being a valued Rise customer!
Verified
Great service and installers all around…
Great service and installers all around 5 star company
Date of experience: March 26, 2025
Reply from Rise Broadband
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Verified
Fast and reliable service and quick…
Fast and reliable service and quick install
Date of experience: March 19, 2025
Reply from Rise Broadband
We're thrilled to hear that you are having a top notch experience from your initial installation, to your service speeds! Thank you for your valued feedback.
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