Verified
These guys are amazing! I made a huge mistake on an order and Catherine went above and beyond to help me fix my mistake and get everything I needed. I have previously bought an air vest from her and... See more
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Verified
I bought the flexor junior to try for my program. The box says they are for a maximum of 40kg. A friend says that’s a bad translation and it should be a minimum of 40. Can you let me know? It’s a... See more
Verified
You always have exactly what we need and it is shipped quickly in excellent condition. No crumpled up package sitting outside my door.
Verified
Great staff- very patient, taught us proper fit, made sure we understood all the different features, helped us make a safe and educated choice, took their time, we didn’t feel rushed. I’m confident th... See more
Company details
- #2 of 5 best companies in Equestrian Store
Written by the company
Ride EquiSafe is not your standard tack store. We offer one thing and one thing only: equestrian rider safety equipment. Whether you’re hacking out on the trails, taking a lesson, or competing from the local level up to the international level, we believe that all riders should use equipment that ensures the safest possible experience.
Contact info
United States
- rideequisafe.com
4.8
Excellent
487 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Excellent service
Excellent service - fast, knowledgable and caring.
Date of experience: June 26, 2025
Verified
The salesperson was very knowledgeable…
The salesperson was very knowledgeable and helpful with my decision to choose the appropriate vest
Date of experience: June 18, 2025
Verified
They had the Animo safety vest in stock…
They had the Animo safety vest in stock and got it to me quickly
Date of experience: June 15, 2025
Verified
You always have exactly what we need…
You always have exactly what we need and it is shipped quickly in excellent condition. No crumpled up package sitting outside my door.
Date of experience: June 15, 2025
Verified
I bought the flexor junior to try for…
I bought the flexor junior to try for my program. The box says they are for a maximum of 40kg. A friend says that’s a bad translation and it should be a minimum of 40. Can you let me know? It’s also a weird weight limit. It will be hard to determine if lesson riders are over or under: It will certainly help if I understand the weight limit so I can at least choose which saddle to put them on.
Date of experience: June 08, 2025
Verified
Helped guide me to the right size for…
Helped guide me to the right size for my new air vest. Shipped me the wrong color and took care of it immediately. Awesome company to work with! Highly recommend.
Date of experience: June 13, 2025
Verified
Representative was helpful.
Date of experience: June 13, 2025
Verified
So helpful in choosing my vest online
So helpful in choosing my vest online. Gave me 3 to choose from and then confirmed the fit of the one I purchased with the photographs I sent. Very helpful.
Date of experience: June 06, 2025
Verified
These guys are amazing
These guys are amazing! I made a huge mistake on an order and Catherine went above and beyond to help me fix my mistake and get everything I needed. I have previously bought an air vest from her and that was a 100% positive experience as well. I'm would recommend Catherine and her team to anyone!
Date of experience: May 13, 2025
Verified
Great experience
Worked with Jasmine on vests and helmets. She was very helpful and tried lots of options to make sure what I was purchasing would work for me. She was cognizant about budget also and did her best to try cost cutting items without losing quality. I drove 2.5 hours to visit in store. It was worth the trip.
Date of experience: June 05, 2025
Verified
I purchased an air vest
I purchased an air vest. It was great to work with someone who had a wide selection of vests for different shapes and sizes. It's an expensive investment the fit of which should not be left to chance.
Date of experience: June 06, 2025
The customer service is amazing
The customer service is amazing. I had some trouble with the sizing for my airvest and they were very helpful.
Date of experience: May 28, 2025
Verified
Great customer service
Easy ordering, quick shipping, great customer service!
Date of experience: May 14, 2025
Verified
Innovative and superbly manufactured…
Innovative and superbly manufactured product, good customer digital communication and quick delivery
Date of experience: May 14, 2025
Verified
disappointed…
I have to admit that I’m disappointed in the week-long delivery time. I have signed up for a Hunter Clinic which requires a protective vest and the one I’ve ordered will now arrive too late for my use.
Date of experience: May 11, 2025
Reply from Ride EquiSafe
Hi Shannon, I believe that the greater disappointment is ours that you chose to shift the blame for your planning to us. You ordered your vest on Saturday, May 10. We packaged the vest and printed a lanel on Sunday May 11 and it was picked up by UPS on Monday the 12th (UPS doesn't pick up on the weekends).
We are based in North Carolina. You live in Canada. Short of a personal delivery service, we're unsure what your expectation was for delivery timeline. You certainly did not reach out at any point to inquire about when to expect delivery, although when we printed a label you would have received an email notification giving you an estimate, along with multiple subsequent emails about the shipment's progress.
You may have also noticed that we are in the midst of a trade war, and given that you made an international purchase, perhaps should have planned for a potential delay in a shipment clearing customs as a result - none of which we control.
We're not really sure how a package that shipped within 24 hours of you ordering it has resulted in your "disappointment." However, we are grateful to have met and even exceeded the expectations of our thousands of customers that have reasonable expectations and plan ahead appropriately.
Verified
Very accommodating
Very accommodating! Good customer service. Waiting for my refund!
Date of experience: May 05, 2025
Verified
Verified
Catherine was fantastic to work…
Catherine was fantastic to work with—she went above and beyond to help me find the perfect safety vest that fit my body comfortably and met all my needs. I truly appreciated her patience, knowledge, and attention to detail!
Date of experience: May 08, 2025
Verified
Always love ordering from equisafe
Always love ordering from equisafe! Super professional, fast shipping, great company!
Date of experience: May 07, 2025
Verified
The helmets arrived top late and not in…
The helmets arrived top late and not in my country
Date of experience: April 08, 2025
Reply from Ride EquiSafe
Hi Estefany, thank you for your order and your feedback. You placed your order on March 24th at 8:42 pm for a product that clearly states it takes 6-8 weeks for delivery, as it is manufactured to order for us in Europe. The helmet was delivered on April 11th, far in advance of the delivery estimate. The items were delivered to the address that you communicated to us, which you actually requested to have changed on several occasions. I'm so glad we were able to delivery your items in just 3 weeks rather than the 6-8 weeks originally quoted.
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