Retainers Direct Reviews 1,170

I think now a days it is very rare to get great service. I did not have to do a bunch of emails back and forth. They took care of business on shipping that was not Retainers direct fault and issue was resolved. 1 day before the July 4th holiday. Great service.

Date of experience: July 03, 2025

False advertisement. They sent an email offering a FULL SET of retainers for $50, but the actual price for a full set is $100 (upper $50 + bottom $50).

Date of experience: July 01, 2025

Extremely disappointed with this company! DO NOT USE retainers direct for your retainer needs! Started out very smooth and easy process everything seemed great. Buuuuut then the retainer didn’t fit my mouth and even shifted a tooth. The company would NOT refund my money and also would NOT remake the retainer unless I paid AGAIN. Desiree was the women who spoke with me on the phone and she is rude and not sympathetic at all. If a company can’t afford to satisfy their customers stay away!

Date of experience: June 30, 2025

I did retainers direct back in 2021 and again in 2025. I have to say, I am pretty disappointed now. Starting off, back in 2021, you used to receive a nice big organized box with all of the things you need to make your impressions. Now everything is just thrown into different bags and shipped to you. I understand they probably needed to cut back on their packaging costs, but it just feels a lot cheaper now. I had to purchase more putty since my upper impression was deemed not good enough to make a retainer from. So not only did I have to spend about $25 more for more putty and then pay to send it back (which appears to be a very common experience with this company lately, probably to make more money forcing people to buy more putty by telling them their perfect impressions didn’t pass the first time) but then I receive my bottom retainer in the mail, which they deemed perfectly acceptable for a proper retainer, and half of one of my molars is missing in the retainer. It was never communicated to me that this would be the case or that the bottom was even being sent out separately. I finally received my upper retainer after taking and sending them multiple new impressions and it fits, however, it was a disaster. They accidentally mailed it to my old address from 3 years ago! They have been sending everything to my current address this whole time so no idea what happened!! I had to hunt down this retainer worth a lot of money that I waited months for now at this point and had to get security and management involved from an old apartment complex. Thankfully I still live local to that address but it was SUCH an inconvenience due to the security measures taken to open someone else’s mailbox. I’m lucky the resident didn’t get thier mail and throw it out! I’m also very frustrated because one of my entire back molars missing from the upper impression- which again wasn’t communicated would be the case. And half of one of my molars is missing on the other side. When I did my impressions years ago for my first set of retainers, everything was perfect first try and not a single area of any tooth was missing from the final retainers. I feel as though my impressions we were perfect since every single tooth was fully included, and that is not what is represented in my final retainers. Believe it or not, I still have photos I took of my impressions from 2021, and I compared them to the recent impressions and they look identical… so I don’t know how teeth could be missing from one, but not the other if they were both the same quality!! Lastly, the false advertising- I did not get a new retainer case which used to be included back in 2021. A retainer case is shown in the photo as if it’s included in the upper/lower set. this process has been so stressful and frustrating this time around. They only show their 5 star reviews online when there are an equal amount of low reviews as of lately. This was not worth the hassle this time around and $170+ it ended up costing me! Couldn’t even get a retainer that includes all my teeth!

Date of experience: June 18, 2025

I purchased two upper retainers. I sent a photo of the retainers to the email to verify they were OK, was told the molar back teeth were not included but was OK to send anyway. So I mailed it back, they reached out and said they couldn't make the retainers due to the mold. I stated they told me it was okay, and they said I could chose a refund or order new mold material because I had threw the remaining away due them saying it was okay. They stated they would refund me with a deduction of $20 for material and shipping. So I say I would like a refund. They credit me back everything but the $20 and an additional $50. I reached back out to ask why I was being charged an additional $50 they stated I need to ship back the two free gifts. But this was not stated in the original discussion. I stated this was poor customer service because none of this was discussed in the email where I asked about the original refund. This is shady business practices, order from another company as I am now awaiting the address to ship their "gifts" to receive my additional $50. I do not recommend!

Date of experience: June 16, 2025

The retainers that arrive seemed to feel fine. Much less tight that my previous retainers, but still, hard to tell how much that mattered at the time. Fast forward 6 months and my teeth have shifted back quite a bit, despite wearing these retainers every night for the 6 months. The refund window is only 30 days so it wasnt really possible to see any change until now. I know its their policy but its unfortanate that now I'll most likely need to get my teeth straightened again along with new retainers elsewhere.

Date of experience: June 10, 2025

they have good retainers but my last experience made me switch to another company. i ordered ahead 2 sets of retainers bc it would be affordable to order two. however by the time i had to replace my old one, i opened the first set they delievered to me and they were not my impressions. completely sent me wrong impressions both two sets. reached out to them they told me if i can take a photo. i did take a photo and sent them and if in case they thought i was lying i even told them i would send back the wrong impressions if they could replace it with mine. unfortunately after all the back and forth messaging they told me it was over the 30days of return.

my advise is dont buy in advance or dont buy more than one set, or just dont buy here at all 😂 i want a peaceful business transaction and they are not serving that to me at least. i had to wait for the other company to give me new sets and in those waiting days i was not wearing retainers. which i am so unhappy about.

Date of experience: May 04, 2025

This retainer service is AWFUL I have tried countless times to get my retainer since SEPTEMBER it is now may now. I have not received replies and have chased it up around 20 times and still no retainer. It’s such a disappointment.

Date of experience: May 21, 2025

The retainers were very good and easy to use, there was no difficulty in using the retainers and I'm grateful to retainers Direct

Date of experience: April 30, 2025

The retainers have been absolutely brilliant and efficient for me, I no longer have to look anywhere else for retainers

Date of experience: April 30, 2025

The retainers were so helpful and efficient, I really appreciate the support team that te delivery process was smooth without any delays

Date of experience: April 01, 2025

Retainers Direct provided the best retainers for me to use to get my teeth set very well, the delivery process was smooth too. Thanks guys

Date of experience: April 29, 2025

I'm definitely careful about choosing retainers and I was very careful when I picked this one, they delivered it on time too

Date of experience: April 02, 2025

I don't doubt them at all, their retainers are always good and east to get, I will prefer to get it from the website. Good adverts too!

Date of experience: April 07, 2025

Date of experience: March 24, 2025

Retainers Direct have the best retainers and they always deliver well on them. They never disappoint. I ordered 2 retainers and they delivered well on time

Date of experience: April 18, 2025

Their retainers have the safest and best upper and lower case protectors ever. I love how they always deliver the retainers after I order on their website. I absolutely love their ordering processes and how it always helps

Date of experience: April 18, 2025

Checked from their website a while ago and they got the retainer delivered here to me. That was quick

Date of experience: April 09, 2025

After getting my braces off, I was worried about keeping my teeth straight. But Retainers Direct's products have been a huge help. I highly recommend them!

Date of experience: April 01, 2025

Retainers Direct's retainers are amazing! They're easy to wear, comfortable, and have helped me maintain my beautiful smile. I'm so grateful!

Date of experience: April 02, 2025