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Reservation Counter Reviews 43,344

•
TrustScore 4 out of 5

3.8

Travel Aggregator
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Review summary

Reviewers had a great experience with this company. People appreciated the smooth check-in process and the friendly, professional staff, who were helpful and attentive to their needs. Consumers also found the rooms to be clean and comfortable, with some mentioning the well-maintained fitness facilities and pool. Some reviewers highlighted positive interactions with specific staff members, noting their exceptional service and willingness to go the extra mile. However, some customers reported issues with bookings made through the site, noting that they were charged extra fees or that the site appeared to be the official hotel website when it was actually a third party. Some consumers also expressed frustration with cancellation policies, difficulty in getting refunds, and poor customer service experiences, particularly when dealing with representatives who were difficult to understand.

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Rated 4 out of 5 stars
Redirected

nice hotel, breakfast good Ariana! & well maintained, fitness room adequate, pool needed cleaning every time! Unfortunately, negative experience one evening when sitting in lobby with 1 other person... See more

Rated 5 out of 5 stars
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Our family reunion of 58+ had an absolutely wonderful time at Drury Inn Burlington. Loved the breakfast and dinner menus with plenty of choices ;-) the pool is super fun going from inside to outside... See more

Rated 5 out of 5 stars
Verified

THe representative I spoke with was very professional, friendly and a people's person. He answered all my questions and I could tell his is used to dealling with the public. He was not rushed and he g... See more

Rated 1 out of 5 stars
Verified

We booked at the wrong hotel, tried to change reservation, original hotel cancelled without transfer. Tried to call your number, 14 in front, used your message option, never got a callback, paid twice... See more

Company replied

Company details

  1. #36 of 39 best companies in Travel Aggregator
  2. #191 of 204 best companies in Travel Agency

Written by the company

We are Reservation Counter, a trusted name in hospitality and travel, recognized by top brands across the industry. We partner with top hotel providers to offer competitive rates at over 200,000 properties worldwide. Our online platform is designed for secure and convenient bookings, with access to reviews from other travelers and easily browse and compare hotels. To provide an exceptional experience, Reservation Desk has a dedicated 24/7 customer support team to make reservations and assist with any inquiries or concerns. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Counter prioritizes a personalized, reliable, and secure hotel booking service for every traveler.

Written by the company

24 x 7 Phone Support
(800) 992-2694

Contact info

3.8

Great

TrustScore 4 out of 5

43K reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

It was easy

I am terrible with technology, but this was easy and quick.

Date of experience: July 07, 2025

Rated 1 out of 5 stars
Verified

Site has issues

Well this is the 3rd time you’ve asked and 3rd time I responded. That is appropriate since I had to try three times before the reservation went through.

Date of experience: July 06, 2025

Rated 3 out of 5 stars
Verified

The website is mediocre

The website is mediocre. Even this e-mail, which doesn't state which reservation, if I had made more than one today. No info on the website on dinner reservations, if available. Get a professional to do it.

Date of experience: July 06, 2025

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