Verified
Excellent company!! Quality lenses and quality Customer Service..ALWAYS! I have had many replacement lenses done by RLE through the years, and I am always pleased. If ever there is a problem, they wo... See more
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Verified
I couldn’t be happier with my experience! From start to finish, the process was seamless and professional. The team explained everything clearly, and the replacement was done quickly without compromis... See more
Verified
Replacement Lens Express delivers quality lens. My high prescription lens received high end coating, transitions, polished edging all on a high index 1.74. Not many companies can replicate RLE outstan... See more
Company replied
Verified
Product and service were top notch, including the total turn around time. The only way it could be improved is to include a post-paid shipping label to send my glasses in to be re-lensed. Considering... See more
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Company details
- #2 of 40 best companies in Glasses Store
- #31 of 724 best companies in Clothing Store
About Replacement Lens Express
Written by the company
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.
Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.
Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.
Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Contact info
4.8
Excellent
539 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Excellent Company!
Excellent company!! Quality lenses and quality Customer Service..ALWAYS! I have had many replacement lenses done by RLE through the years, and I am always pleased. If ever there is a problem, they work with you. Communication is the key if you have never ordered lenses online before. I have ordered for 20 or more years. I had a problem with only one company before finding RLE. But after finding RLE, they have been my go-to company because Jennifer REALLY is eager to please and help with ANY question! I always order several pairs at a time, due to cost savings and not buying new frames. Their email communication is great and glasses come back quickly.
Date of experience: June 29, 2025
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Verified
Outstanding Lens Replacement Service
I couldn’t be happier with my experience! From start to finish, the process was seamless and professional. The team explained everything clearly, and the replacement was done quickly without compromising on quality. My vision is now crystal clear, and the difference is truly life-changing. Excellent customer service, skilled professionals, and great value for money. Highly recommended to anyone considering lens replacement!
Date of experience: June 30, 2025
Verified
Great product, price, and speed
Great service and faster-than-promised turnaround, as usual.
Date of experience: June 19, 2025
Reply from Replacement Lens Express
Hello Chris,
Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you love your new sunglass lenses. We appreciate that you continue to choose RLE for your prescription eyeglass lenses and look forward to seeing you again soon.
Sincerely,
Jennifer
Verified
The glasses are perfect
The glasses are perfect! It took a while to get the frames then make the lenses but well worth the wait.
Date of experience: June 10, 2025
Reply from Replacement Lens Express
Hello Jeffery
Thank you for taking the time to leave us such a wonderful review of your order with RLE. I am thrilled to hear that you are happy with your new frame and lenses. I look forward to working with you again soon.
Sincerely,
Jennifer
Verified
Great glasses
My new glasses are fine. I was disappointed that it took a month to receive them.
Date of experience: June 10, 2025
Reply from Replacement Lens Express
Hello Judy,
Thank you for taking the time to leave us your review of your recent purchase with us. I am happy to hear that your new lenses meet your expectations. I will make sure to work with our lab technicians to see how we can improve on our processing times so that our customers are not waiting longer than expected to make the custom prescription lenses. I truly appreciate you providing this feedback as we always want to improve on customer service and processing times. Thank you again, and I hope you have a wonderful summer.
Sincerely,
Jennifer
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Verified
I buy a new set of lenses every year…
I buy a new set of lenses every year from RLE. I'm never disappointed!
Date of experience: June 02, 2025
Reply from Replacement Lens Express
Hello William
Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you love your new lenses. We appreciate that you continue to choose RLE for your prescription eyeglass lenses and look forward to seeing you again soon.
Sincerely,
Jennifer
Verified
Better than Lens?????
took about a week from sending and returning. Pricing is fair. I initially took the frames to Lensxxxxxxx and those clowns said they could not makes lenses for it because "Frame had a small blemish on it" Ridiculous I will never buy glasses or lenses from Lensxxxxx for trying to forcing a upsell for a set of frames to me. Satisfied with my lenses I will do it again when needed. Thanks Replacement lens express
Date of experience: May 30, 2025
Reply from Replacement Lens Express
Hello Happy Camper,
Thank you for taking the time to leave us such a wonderful review of your first order with RLE. I am thrilled to hear that you are happy with your new lenses and your entire experience. I look forward to working with you again soon.
Sincerely,
Jennifer
Verified
Lenses replaced without any issues
Lenses replaced without any issues! Timely and good quality!
Date of experience: May 22, 2025
Reply from Replacement Lens Express
Hello Bob
Thank you for taking the time to leave us such a fantastic review of your recent purchase with RLE. I am thrilled to hear that you are happy with your new prescription lenses . We look forward to working with you again soon.
Sincerely,
Jennifer
Verified
Best place for lenses!
I’ve been using this company for years and they always deliver! My order is perfect every time and their customer service is top notch.
Date of experience: May 14, 2025
Reply from Replacement Lens Express
Hello Abigail
Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you love your new lenses. We appreciate that you continue to choose RLE for your prescription eyeglass lenses and look forward to seeing you again soon.
Sincerely,
Jennifer
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Verified
perfect lenses for my second time
perfect lenses for my second time. Thank you
Date of experience: May 12, 2025
Reply from Replacement Lens Express
Hi Laura,
Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you love your new lenses. We appreciate that you continue to choose RLE for your prescription eyeglass lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Verified
Good company
The package was secure and well wrapped, arrived just on time and the glasses frames are perfect.
Date of experience: April 29, 2025
Reply from Replacement Lens Express
Hello Juana,
Thank you for taking the time to leave us such a fantastic review of your recent purchase with RLE. We are thrilled that you chose RLE for your new eyeglass frame. We look forward to working with you again soon.
Sincerely,
Jennifer
Verified
Good service, price, and result
Was a little nervous getting glasses and spending this much (though it was much lower than anywhere else). They nailed it! Glasses are perfect. Very happy. Good comms, good service, good price.
Date of experience: April 25, 2025
Reply from Replacement Lens Express
Hello Jon,
Thank you for taking the time to leave us such a wonderful review of your first order with RLE. We certainly can understand the hesitation to order prescription lenses online for the first time and I am thrilled to hear that you are happy with your new lenses and your entire experience. I look forward to working with you again soon.
Sincerely,
Jennifer
Verified
Lenses were made perfectly
Lenses were made perfectly. Fast turn around. Great price. Lenses were much better then the more expensive lenses I previously got at the optometrist office.
Date of experience: April 22, 2025
Reply from Replacement Lens Express
Hello Stuart
Thank you for leaving us such a wonderful review of your recent experience with us. We are thrilled that you love your new lenses and that your new lenses have exceeded your expectations! I look forward to seeing you again soon.
Thank you
Jennifer
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Verified
Reply from Replacement Lens Express
Hi Jacob
Thank you for leaving us such a wonderful review of your recent experience with us. We are thrilled that you chose RLE for your new eyeglass frame. We look forward to seeing you again soon.
Thank you
Jennifer
Verified
Reply from Replacement Lens Express
HI Mark,
Thank you for taking the time to rate your experience with RLE. We are thrilled that you chose us for your eyecare needs and that you found our service speedy. We look forward to seeing you again soon.
Sincerely,
Jennifer
Verified
RLE asked for clarification from me to…
RLE asked for clarification from me to get my order request details understood and correct, successfully.
Date of experience: April 04, 2025
Reply from Replacement Lens Express
Hello,
Thank you for taking the time to leave us such a wonderful review of your recent experience with RLE. It was a pleasure working with you and I am happy that you love your new lenses. Please do not hesitate to reach out to me any quesitons you may have. Thank you again and I hope you have a wonderful spring.
Sincerely,
Jennifer
Verified
Great craftsmanship! Love my new lenses.
The lenses were out of stock but they gave me a credit for my inconvenience.
Date of experience: April 04, 2025
Reply from Replacement Lens Express
Hi Thomas,
Thank you for leaving us such a wonderful review of your recent experience with us. We are thrilled that you love your new lenses. We look forward to seeing you again soon.
Thank you
Jennifer
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Verified
Fantastic price👍
Fantastic price, fast shipping, great application.👍
Date of experience: April 01, 2025
Reply from Replacement Lens Express
Hi Joe,
Thank you for taking the time to leave us such a great review of your recent shopping experience with RLE. We are thrilled that you chose RLE for your new frame. We look forward to seeing you again.
Thank you,
Jennifer
Verified
Done right every time!
I’ve used your company for the last 5 years. Every order has been completed quickly and correctly the first time. Turnaround times are also excellent!
Date of experience: March 27, 2025
Reply from Replacement Lens Express
Hello mark,
Thank you for taking the time to leave us such a fantastic review of your recent order with us. We appreciate that you continue to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
They were quick and very reasonable…
They were quick and very reasonable rates. thanks
Date of experience: January 14, 2025
Reply from Replacement Lens Express
Hi Claire
Thank you for taking the time to rate your experience with RLE. I am pleased to hear that you found our service quick and reasonably prices. We look forward to seeing you again soon.
Sincerely,
Jennifer
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