RentalCover.com Reviews 16,343

TrustScore 5 out of 5

4.8

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and smooth claim process, often highlighting the ease of submitting necessary documents and the clarity of instructions. Many reviewers were impressed by the speed of claim approval and payment, with some receiving their refunds within days or even hours. Consumers also value the cost-effectiveness of the insurance compared to rental companies' offerings. People frequently mention the efficiency and user-friendliness of the online platform. However, some reviewers express mixed feelings about payments and refunds, and some find the claim guidance confusing. A few reviewers also reported negative experiences when trying to contact the company. Despite these concerns, many customers express their intention to use the company's services again and recommend it to others, citing overall satisfaction with the service provided.

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See what reviewers are saying

Rated 5 out of 5 stars

Booked it as extra insurance to cover the excess of my car rental. Unfortunately, had a bit of damage. Filed a claim with RentalCover.Com, providing all the necessary documentation and the payment was... See more

Rated 5 out of 5 stars

Wonderful experience, I am sorry for having made this very first claim ever after 45 years of driving in The UK, Western Europe and all over India. You paid me immediately within 24 hours of submittin... See more

Rated 5 out of 5 stars

Wonderful experience, I am sorry for having made this very first claim You paid me immediately within 24 hours of submitting my claim. I will be using your company in all my travels in future. Thank y... See more

Rated 5 out of 5 stars

We had a slight scratch on the bumper bar of our rental car. The Rental company ripped us off charging 300 Euro for the alleged repair. We made a claim on rentalcover and within 14 days the claim wa... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

RentalCover.com provides complete protection for your rental vehicle, at a fraction of the cost charged by rental car companies. We offer much better car hire coverage with zero excess. Be fully covered with no exclusions unlike other waivers offered where a customer would usually need to pay significantly more to cover windscreen, keys, underbody, tires etc. Our claims are processed in 1-3 days plus we have a 100% free cancellation guarantee up until 24h before pick-up.

Don’t let rental car damage cost you thousands!

Written by the company

Get full bumper-to-bumper protection with $0 deductible for any rental car or car share or motorhome worldwide for $134 less† than Collision Damage Waiver at the rental desk.
RentalCover.com provides complete protection against theft and costly damage to your rental vehicle, at a significant savings to the rates charged by rental car companies. Get the peace of mind that comes from knowing that a small scrape won’t turn into thousands of dollars of repair costs and fees. We provide even more complete protection than the loss or collision damage waiver offered by leading rental car companies, at a fraction of the price.
Compatible with ANY rental car company WORLDWIDE!

50% cheaper than the insurance offered at the rental desk

If you find a cheaper policy just email us the quote and we will beat it.

If you find a cheaper policy just email us the quote and we will beat it.
We also have an unconditional return policy, you can modify, extend/reduce and cancel any policy before the trip commencement date and receive a full refund.

Contact info

4.8

Excellent

TrustScore 5 out of 5

16K reviews

5-star
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Replied to 93% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars

Finally having a full end to end experience

Finally having an end to end experience: from getting a quote, reading what’s it about, purchases, repeated purchases for many trips, and sadly having to claim for a damage penalty. All are clear, transparent and fair (sound familiarised jargons from some companies, but are they doing things that way !?🤣). To me rentalcover honoured and delivered exceeding my expectations

Highly recommended.

Date of experience: July 07, 2025

Rated 5 out of 5 stars

Fast process and payment

Booked it as extra insurance to cover the excess of my car rental. Unfortunately, had a bit of damage. Filed a claim with RentalCover.Com, providing all the necessary documentation and the payment was made very quick and swift. The process on the website to do a claim is very straightforward and clear.

Date of experience: June 24, 2025

Rated 1 out of 5 stars

Waiting 6 months for claim….nothing 😡😡😡🤬

We have been trying for almost 6 months to get our claim to go through. We have sent copies of everything we have but they are still asking for information that we can’t access. I feel they are just waiting for us to give up our claim.
We can never talk to a real person.
In hindsight sight we should have put a stop payment on the repair bill and sent the rental company to chase this insurance company. The rental company even repaired the damage with used parts to lower the cost. The rental company was a smaller company but so wonderful to deal with.
In good faith we trusted this insurance company and have been burned bad.
We have been given the run around for 6 months.
Think twice before using this company for your travel insurance!!

Date of experience: July 04, 2025

Rated 5 out of 5 stars

Excellent service

We had a slight scratch on the bumper bar of our rental car. The Rental company ripped us off charging 300 Euro for the alleged repair. We made a claim on rentalcover and within 14 days the claim was settled and payment received. Excellent service

Date of experience: June 20, 2025

Rated 5 out of 5 stars

Fast and Easy. Highly Recommended

When we have returned the rental car there was a small scratch on the bumper, for which we were charged by car rental company. After supplying all the paperwork to Rental Cover it took about 10 days to have money back in the account. Highly Recommended

Date of experience: June 23, 2025

Rated 5 out of 5 stars

Nice and easy

Platform easy to use, and overall quick response. Nice in a stressfull situation.

Date of experience: July 05, 2025

Rated 1 out of 5 stars

Very slow response

It shouldn’t take an insurance company more than 5 days to reply to an email . First of all they do not have a phone number and operate via email only . Secondly , I bought insurance from this company , did an enquiry to be sure that it meets my needs. This wasn’t even about reporting a claim but just an enquiry and they’ve not responded , talk less of what happens should you file a claim . Re: Your RentalCover.com Enquiry. Ref: D6EK-K57V-INS

Date of experience: June 27, 2025

Rated 5 out of 5 stars

Seamless and Painless Experience

Fortunately I did not have a big accident but just a graze on the right bumper. I was a little worried about the process for making the claim and of course whether I would get the claim.
However the process was simple and the claim was credited to my account in 10 days. The experience exceeded my expectations and I'd be very happy to recommend RentalCover.com.

Date of experience: July 05, 2025

Rated 5 out of 5 stars

Excellent service

Excellent service, your online advisors and assertiveness in any mishap is what really protects the client. Thank you for the support

Date of experience: July 05, 2025

Rated 4 out of 5 stars

Rapid and stress free.

Stress free and rapid resolution of the claim. Only snag was not being able to get hold of a representative via phone or chat when had a question but they replied quickly via email.

Date of experience: July 03, 2025

Rated 5 out of 5 stars

Rented a car in Italy

Rented a car in Italy, had a minor scratch which I was unaware of, the rental company charged me the amount from my deposit, had fortunately taken a full insurance coverage from Rental cover. The process was seamless, just had to upload all the necessary documents for the claim and got the claim credit to my account in about 2 weeks, worth paying for full insurance which isn't very expensive as well, highly recommended

Date of experience: July 04, 2025

Rated 5 out of 5 stars

My experience with RentalCover…

My experience with RentalCover protection was perfect. The car that I rent during the vacation had the windshield craked. A small stone hit the glass.
First: CDW and Theft protection included
Most Important: Addictional protection with RentalCover.
Yes, just little time after my
claim and documents attached I had my expenses refunded.

Date of experience: June 09, 2025

Rated 1 out of 5 stars

Terrible customer service and communication, scammed!

Only received the tow fee back and not the clutch repair we were billed for which amounted to 1060 Euro's!!! We had the car for just under 24 hours, my partner has drove manual cars for 20+ years, we were driving in a foreign country on the other side of the road with two small children in the back. The car had the original clutch and had done 66,000km. We were scammed by RecordGO and then scammed by RentalCover whom we bought protection from. A family of four, this incident ruined our four day holiday as we had no replacement car and then has ruined us on the return losing over £1000. RentalCover has not replied to any of our emails chasing the rest of our money owed. We feel we will now need to pay out a solicitor to fight for our money back. PLEASE DO NOT USE THESE COMPANIES.
Reference: 4S7C-GUJV-INS

Date of experience: May 27, 2025

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