I bought some Renpho smart digital scales and initially had some issues with some of the readings. The customer care at Renpho was absolutely fantastic. They resolved the issue extremely quickly and... See more
Company replied
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Great scales until they stopped measuring bmi and body fat after a few weeks. Customer services have been awful - not reading my e mails properly, suggesting I need to video someone else using them,... See more
Company replied
Verified
I'm using only weight scal for few years.I resurch for blood preasure machine to maesure my BP. I'm very happy to find and make great choice to combind both products for my physical awarenes and offic... See more
Company replied
Verified
I'm happy with my Massage Gun, Model RF-GM169, my first purchase from this company. The price was right, with a 20% discount. Shipping only took a few days and it arrived in an attractive case with ch... See more
Company replied
Company details
- #86 of 107 best companies in Electronics Store
- #20 of 29 best companies in Fitness Equipment Store
- #3 of 5 best companies in Massage Supply Store
Written by the company
Renpho is the global leader in health and wellness industry. This includes including electric massager, air filters, sleep aids, fitness monitors, and our best-selling smart weight scale.
Contact info
14129 The Merge Street, Building 3 Unit A, 92880, Eastvale, CA, United States
- 1-(844)-417-0149
- support@renpho.com
- renpho.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Verified
What a great device !!!!
What a great device !!!!! Has motivated me. Again
Date of experience: June 17, 2025
Reply from Renpho
Hi Deidre,
Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that our device has motivated you again — it means a lot to us that our product is making a positive impact in your life.
If you ever have any questions, need assistance, or would like to share more about your experience, feel free to reach out to us directly. We’re always here to help!
Thank you again for your support, and we hope our device continues to inspire and motivate you.
Best regards,
Customer Service Team
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Verified
The post office lost my scale
The post office lost my scale. Once the post office finally acknowledged it Renpho got me a replacement quickly.
Date of experience: May 18, 2025
Reply from Renpho
Hi Chad,
Thank you for your understanding and patience during the issue. We’re glad to hear that you received your replacement quickly! Your satisfaction is our priority, and we appreciate your kind feedback.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Customer Service Team
Excellent customer service and great product
I bought some Renpho smart digital scales and initially had some issues with some of the readings. The customer care at Renpho was absolutely fantastic. They resolved the issue extremely quickly and it turned out to be use error, I just hadn’t understood a duplicate reading correctly. they were very patient with me And completely resolved the issue extremely quickly. Lee who assisted me was great.
The smart scales are brilliant, extremely easy to use and simple to set up on my smartphone.
Date of experience: June 05, 2025
Reply from Renpho
Hi Mike,
Thank you so much for your kind words! We’re thrilled to hear that you are satisfied with our product and customer service. Your positive feedback motivates us to continue delivering the best experience possible.
If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Have a great day!
Best regards,
Customer Service Team
Scales failed, awful customer service
Great scales until they stopped measuring bmi and body fat after a few weeks. Customer services have been awful - not reading my e mails properly, suggesting I need to video someone else using them, asking for information already supplied and so on. I'm sure they aren't reading my emails or it's not a real person. So frustrated and not getting anywhere. Would never buy again.
Date of experience: June 04, 2025
Reply from Renpho
Hello Louise,
We sincerely apologize for the frustration you've faced with our scale and customer service. We understand how crucial complete measurements are and regret any inconvenience caused.
The request for a video was meant to help us identify the issue with your device, and we’re sorry it added to your frustration.
If you're not seeing all 13 metrics in the app, please check if the scale is connected properly and that you’re standing barefoot on it. If the connection fails, try performing a Bluetooth anomaly detection in the app. Remember, when inputting measurements manually, only weight, body fat, and date will be recorded, so the app will display limited data. Please take a new measurement to see if everything returns to normal once synced. Thank you for your understanding.
Best Regards
Happy with this scale
Happy with this scale. Not sure if the app and all the measurements are bull. Metabolic age? 2 days ago was 47 today it’s 45… how can it know this? Body fat weight, skeleton weight. Not sure how to zero/set this scale?
my 12kg dumbbell weighs 12.2kg on the scale.
Date of experience: June 03, 2025
Reply from Renpho
Hi customer,
Our scales utilize bioelectrical impedance analysis (BIA) technology to provide you with accurate data. If you notice sudden changes in your readings, please check if your profile information has been updated.
If the scale isn't measuring your weight accurately, we recommend resetting it by removing the batteries and ensuring it is placed on a hard, flat surface.
If you have any further questions, please feel free to contact us via email at support@renpho.com.
Thank you,
Customer Service Team
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If there were minus stars i would give them....
If there were minus stars i would give them.
I am writing to express my dissatisfaction with my recent experience regarding my order. It has been 17 days since I initially reached out, and unfortunately, I have only received scripted responses from your automated system. Moreover, I have yet to receive a refund for my purchase.
Given the circumstances, I believe it would be a reasonable gesture of goodwill for your company to send me a replacement unit. However, based on my current experience as a customer, I remain uncertain about the likelihood of this request being fulfilled.
Date of experience: June 01, 2025
Reply from Renpho
Dear Rachel,
We sincerely apologize for the disappointing experience you’ve had with your order. Your feedback is deeply important to us, and we regret the frustration caused by both the delay and the communication issues.
We want to inform you that the refund for your order has already been processed. We are very sorry for the inconvenience caused by the lost shipment and are actively working with our logistics partner USPS to investigate this matter to avoid similar issues in the future.
Additionally, a dedicated representative will be reaching out to you shortly to ensure proper follow-up and resolution regarding this situation. Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns.
Best Regards,
Customer Service Team
Product never received..scripted apologies not enough
After waiting 15 days for Renpho to confirm that my product was most likely lost, I had been advised to wait a bit longer for the tracking information to update, as they had no way of knowing either. Finally, after those 15 days, I received a scripted response. They offered no compensation whatsoever. I will not be purchasing any products from them in the future. Their lack of customer service is disgraceful.
Date of experience: May 29, 2025
Reply from Renpho
Dear Rachel,
We sincerely apologize for the inconvenience and frustration you experienced. Your feedback is incredibly important to us, and we deeply regret that we did not meet your expectations on this occasion.
Please rest assured that a dedicated representative will reach out to you shortly to assist in resolving this matter as quickly as possible. We value your trust and are committed to making things right.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address your concerns.
Best Regards,
Customer Service Team
Verified
Relax your eyes
Use my super tech massage goggles almost every night
Date of experience: January 23, 2025
Reply from Renpho
Hi Customer,
We’re absolutely thrilled to hear you’ve been enjoying your eye Massage —what wonderful feedback! It’s customers like you who inspire us to keep innovating.
Please don’t hesitate to reach out if you ever need tips or support.
Warmly
Verified
My smart ring will not stay connected…
My smart ring will not stay connected to the app. I put it back on the charging case to rest, then put it back on that only helps temporarily.
Date of experience: March 18, 2025
Reply from Renpho
Dear Customer,
We're truly sorry to hear that your smart ring isn't staying connected to the app. We understand how frustrating this can be, especially when the temporary fix of putting it on the charging case doesn't provide a long - term solution.
To better troubleshoot this problem, our dedicated support team is ready to assist you. Please reach out to us at support@renpho.com. When you contact us, it would be very helpful if you could include details such as:
- How long you've had the issue.
- Any error messages that appear on the app when the connection is lost.
Our team is committed to resolving this issue promptly and ensuring that you can enjoy the full functionality of your smart ring. Thank you for your patience and understanding. We look forward to hearing from you and getting this sorted out.
Best regards,
RENPHO Customer Service Team
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Verified
Really helpful customer service and…
Really helpful customer service and loving the product which I’ve also bought again for a family member and recommended to a friend.
Date of experience: March 18, 2025
Reply from Renpho
Dear customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service was helpful and that you love the product enough to repurchase and recommend. Your support means the world to us, and we'll keep striving to exceed your expectations.
Warm regards,
Customer Support
Verified
Awful Tracking Experience
The product is good, but the shipping process was awful. To see the order status it said you have to download an app to track it (no other option), but the app that was required gave no helpful information. The tracking information was not updated until the day it was delivered. Horrible experience with the tracking. Will not be buying from Renpho ever again because of it.
Date of experience: March 18, 2025
Reply from Renpho
Dear Customer,
Thank you for sharing your feedback with us—we sincerely apologize for the frustration and inconvenience caused by the shipping and tracking process. We completely understand how disappointing it must have been to not have clear updates until delivery day, and we regret that our app didn’t provide the helpful experience you deserved.
We’re glad to see your package has now arrived (https://parcelsapp.com/en/tracking/TBA320147142682142682), but we want to make this right for you. In the future, please don’t hesitate to reach out to our customer service team directly for real-time order updates—we’re always happy to assist and provide clarity.
Your experience has highlighted areas where we need to improve, and we’re actively working to streamline our tracking system to ensure transparency and ease for all customers. We truly value your trust and would love the opportunity to regain it. If there’s anything else we can do to make this up to you, please let us know.
Thank you for giving us a chance to address this, and we hope to serve you better in the future.
Warm regards,
Renpho Customer Support Team
Verified
Reply from Renpho
Dear Valued Customer,
Thank you so much for sharing your positive experience with our Percussion Massage Gun. It's wonderful to know that the product has lived up to your expectations. We've put a great deal of effort into ensuring its quality and effectiveness, and your feedback validates our hard work.
If there's anything else we can do to enhance your experience, whether it's providing more detailed usage guides or offering product recommendations related to your fitness routine, please don't hesitate to let us know.
We look forward to serving you in the future. Have a great day!
Sincerely,
Renpho Customer Support
I wont order from Renpho.com again
I ordered 2 items and wanted to return both because i gave them as a gift and they didnt work well for the person i gave them to. It took 2 weeks for shipping and when i inquired about a return ( because you cannot automaticaly start a return through the website) it took 4 or 5 days of emails and waiting for responses from the company. So more than half of the 30 day return period was wasted right off the bat. I would never order from this company again, and i would suggest you dont either.
Date of experience: February 13, 2025
Reply from Renpho
Dear Customer,
I'm truly sorry to hear that you're not satisfied with our return/refund policy. Your feedback is incredibly important to us, and we're committed to making sure you have a positive experience with our company.
We understand that dealing with policies and procedures can be frustrating at times, but we're here to support you every step of the way. Our goal is to make things as smooth and stress-free for you as possible. Whether it's clarifying any parts of the policy or working out an alternative solution, we're dedicated to addressing your concerns. Please feel free to contact our service team via support@renpho.com.
Thank you for your patience and for bringing this to our attention.
Best regards,
Renpho CS team
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Verified
Received a pair as a gift
Received a pair as a gift. Gifted a pair to my son. We both have migraines and the goggles are helpful
Date of experience: February 15, 2025
Reply from Renpho
Dear Custome,
Thank you for sharing your experience with us! We’re thrilled to hear that the goggles have been helpful for both you and your son in managing migraines. It’s wonderful to know that they’ve made a positive impact on your daily lives.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We’re here to help!
Warm regards,
Renpho Customer Support
Verified
Thank You #TrishaHershberger - Amazing recommendation!
Because I saw this when looking at, and into the latest CES event on YouTube: TrishaHershberger - video title is: CES 2025 - Best and WEIRDEST New Tech
She gave a great, honest, and genuine reaction, and review. So I decided to pick one up for my Wife, for her birthday.
She was not sure what to think, with almost 20 years in the Massage/Spa industry, she had never heard of such a thing.
Now she absolutely LOVES it. Thank you Trisha, and Thank you Eyeris/Renpho.
Date of experience: February 20, 2025
Reply from Renpho
Dear Customer,
We are absolutely thrilled to receive your glowing feedback! It's incredibly rewarding to know that our product, recommended by Trisha Hershberger, has made such a positive impact on your wife, especially with her extensive experience in the Massage/Spa industry.
Your words not only brighten our day but also fuel our motivation to continue delivering innovative and high - quality products. We truly appreciate you taking the time to share your story with us.
If there's anything else we can do to enhance your experience or if you have any suggestions for future improvements, please don't hesitate to reach out.
Once again, thank you for your support and for choosing our products. We hope your wife enjoys many more wonderful moments with her new device.
Best regards,
Customer Support
Verified
The scale doesn't work and trying to…
The scale doesn't work and trying to return it and get my money back has been a nightmare. They are trying to reduce the amount of the return for "restock fee" because it's a "personal reason" for the return. Also stating that I will need to pay for shipping it back due to it being a "personal reason" for the return. I'm now having to email screen shots to prove the scale doesn't work to confirm that it's not being returned for personal reasons. I have a feeling the next request will be videos to prove it. If the scale actually worked I'd keep it but I can buy a scale at Target that only tells me my weight.
Date of experience: February 06, 2025
Reply from Renpho
Hi customer,
Thank you for reaching out and sharing your concerns about the scale. I want to assure you that we take full responsibility for the products we sell, and your satisfaction is our top priority.
I understand how frustrating this situation has been for you, and I apologize for any inconvenience it may have caused. We would appreciate it if you could send relevant pictures to help us better identify the problem. This will allow us to assist you more effectively.
We want to ensure you receive the support you need, and your feedback is invaluable in helping us improve our service. Rest assured, we are committed to resolving this matter to your satisfaction.
Thank you for your patience.
Best regards,
Customer Service Team
Verified
Wonderful Eye Massager
The eye massager is wonderful for those suffering from headaches. The customer service was great as we had an issue with receiving the initial shipment, they worked with me until everything was sorted out.
Date of experience: January 18, 2025
Reply from Renpho
Dear Customer,
Thank you so much for taking the time to share your experience with our eye massager and customer service team! We’re thrilled to hear that the massager has been helpful for relieving headaches—it’s always rewarding to know our product is making a positive difference for our customers.
We’re also glad that our customer service team was able to assist you effectively with the shipment issue. Providing excellent support is a top priority for us, and we’re happy everything was resolved to your satisfaction.
If there’s ever anything else we can do to enhance your experience, please don’t hesitate to reach out. We truly appreciate your support and hope the eye massager continues to bring you comfort and relief.
Warm Regards,
Customer Support
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Verified
It's a bit cumbersome but once you get…
It's a bit cumbersome but once you get used to the device on your face- it helps create a sense of calmness and relaxation.
I was excited about the ability to add cold but it only lasts for a few minutes so it's not that great of a feature.
Date of experience: February 02, 2025
Reply from Renpho
Dear Customer,
Thank you so much for taking the time to share your detailed feedback about our eye massager! We’re delighted to hear that it has helped create a sense of calmness and relaxation for you—it’s exactly what we aim for with this product.
We also appreciate your honest thoughts about the cold feature. While we designed it to provide a refreshing experience, we understand that its short duration may not meet everyone’s expectations. Your feedback is invaluable, and we’ll certainly take it into consideration as we continue to improve our products.
If you have any further suggestions or need assistance, please don’t hesitate to reach out. We’re here to ensure you have the best experience possible!
Thanks again for your support, and we hope the eye massager continues to bring you moments of relaxation.
Warm Regards,
Customer Support
Verified
Reply from Renpho
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your whole family is enjoying the foot massager—it truly means a lot to us.
Our goal is to provide value and a great experience for everyone, and knowing that we’ve achieved that for your family is incredibly rewarding. If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know.
Thanks again for your support, and we look forward to serving you and your family in the future!
Warm regards,
Customer Support
Verified
Reply from Renpho
Dear Customer,
Thank you so much for taking the time to share your kind words! We are thrilled to hear that you enjoy using our eye massager and that it has been a positive experience for you. Your satisfaction is our top priority, and feedback like yours motivates us to continue delivering the best possible service.
If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. We truly value your support and look forward to serving you again in the future.
Warm regards,
Customer Support
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