I just attended the weekly cashflow webinar. It was very informative. The ladies that handled it were very nice and spoke clearly, so I understood everything. I am very happy with Relay so far and wou... See more
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Was reached out about an incoming international wire transfer. Gaelle was professional and help answer all questions to get this resolved. A bank that really cares and strives in customer service!
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I’d like to thank the Relay support team for their quick and professional assistance. They were responsive, clear, and helpful in resolving my issue regarding pending transfers. It’s truly reassuring... See more
Company replied
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Very professional helping me navigate enrollment. Reviewed account in one day. Service awesome. Cannot wait to start. Heard great things about Relay. Switching from bank that overcharges everything, a... See more
Company replied
Company details
- #8 of 28 best companies in Bank
- #7 of 16 best companies in Accounting Software Company
- #54 of 112 best companies in Financial Institution
- #13 of 30 best companies in Money Transfer Service
- #151 of 253 best companies in Non-Bank Financial Service
- #1 of 2 best companies in Private Sector Bank
Written by the company
Relay is a no-fee business bank account designed for better bookkeeping. Create multiple accounts, add company cards, and manage team member access with our platform. Use our simple, easy-to-use mobile app to bank on the go.
Putting you in complete control of your cashflow
Written by the company
- Know what you're earning, and make every dollar count
- When expenses pile up, clarity matters. Relay provides a detailed breakdown of every transaction, categorizes purchases automatically, and keeps receipts organized—no chasing required.
Industry leading customer support
Support when you need it
You can reach our Customer Experience team by phone at 1-888-205-9304 or via email at support@relayfi.com. Our hours of operation are 9am to 8pm EST, Monday through Friday.
Contact info
United States
- 1-888-205-9304
- support@relayfi.com
- relayfi.com
Highest rated business banking platform
4.6
Excellent
3K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
Issue with International Incoming Wire
Was reached out about an incoming international wire transfer. Gaelle was professional and help answer all questions to get this resolved. A bank that really cares and strives in customer service!
Date of experience: July 05, 2025
Verified
The best business banking platform I've found
The available resources for managing finances dynamically for whatever the reason is an amazing feature. I can budget across departments with the click of a button. The interface is exceptionally easy and intuitive. Highly recommended.
Date of experience: July 02, 2025
Verified
Relay All Day Everyday
Creating a virtual visa debit card is such an awesome feature and the option to open multiple accounts. In fact you could open 20 accounts if you wanted to. So cool!
Date of experience: April 04, 2025
Timely and professional
I called with a quick question, and received exactly what I needed in a timely, professional manner. I was impressed.
Date of experience: July 03, 2025
I just attended the weekly cashflow…
I just attended the weekly cashflow webinar. It was very informative. The ladies that handled it were very nice and spoke clearly, so I understood everything. I am very happy with Relay so far and would definitely recommend it to other small business owners.
Date of experience: July 02, 2025
Reply from Relay Financial
Hi Donna,
Thank you for taking the time to write this review and attend our webinar!
We love to see small businesses win, so we’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
Reply from Relay Financial
Thank you for the review, Aslam.
It means a lot that you've enjoyed banking with Relay. We appreciate the feedback and please don't hesitate to reach out to our support at support@relayfi.com if you have any questions or concerns.
The Relay team was very helpful and…
The Relay team was very helpful and made the onboarding process smooth and seamless.
Date of experience: July 03, 2025
Reply from Relay Financial
Thank you for the review, Conrad.
It’s great to hear that you've had a good onboarding experience with Relay. Your feedback is important to our team.
Be Careful
We had a relatively good experience for 2 years, then one day our accounts were frozen and within 24 hours were told they were to be closed and the account balances mailed out as checks. As you can imagine, this was an extreme disruption to our business operations. After waiting for over 48 hours and repeatedly following up, Relay was able to confirm our accounts could remain open for two more weeks and the funds wired out. We still have yet to receive an explanation as to why this is happening after two years of doing the exact same business transactions. Highly unprofessional and disconcerting. I'd be wary of banking here.
Date of experience: June 30, 2025
Prompt and attentive communication and…
Prompt and attentive communication and resolution to my issue
Date of experience: July 03, 2025
Reply from Relay Financial
Thanks, Alain, for this review.
We’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the entire team.
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I’d like to thank the Relay support…
I’d like to thank the Relay support team for their quick and professional assistance. They were responsive, clear, and helpful in resolving my issue regarding pending transfers. It’s truly reassuring to have such reliable support. Keep up the great work!
Date of experience: July 03, 2025
Reply from Relay Financial
Thank you for the review, Armyant.
It’s great to hear that you've had a good experience with Relay. Your feedback is important to our entire Support team.
Just a bad service all around
Just a bad service all around. Bank elsewhere. I had fraud on my account 6/25, purchases in Hong Kong, and I immediately marked it on the fraud email I was sent and called them at the same time. I spoke with Paul, who told me to delete the virtual card that was charged and they would reverse the charges. GUESS what they DIDN'T do? Exactly.. They didn't stop those charges. Paul told me to call Visa to dispute the charges, at which point Visa explained they can't refund a charged card that's been deleted because it's no longer in the system. SO I call back in on 6/26 and spoke with another female rep who said she was going to reach out to the partner bank to get it resolved and assured me I would get an email that day regarding her findings.. and of course that email never came. SO I go back to Paul's email that he sent after our first call to let him know what happened and the help that I need—that was on 6/28 and I STILL haven't heard back. I'm not sure what goes on at Relay, but it's clear they don't care about their customers or extremely important scenarios like FRAUD on my account. If you value your time, your money, and communication, then you'll want to stay far, far away from Relay. They aren't even a bank, they're a middleman to an actual bank that, also, does not care for its customers.
Date of experience: July 01, 2025
100% Convenient bank with great support
Support is always friendly, knowledgeable, and easy to deal with. I had an issue using my card online (my error in mistyping the cvv) which triggered a freeze on the card (exactly what you want when it appears misuse is happening), I called support to confirm the errors were my part and I was up and running again very quickly. In the meantime before I was able to call, I simply used one of my virtual cards to pay my bills using it from Google wallet. The absolute most convenient business bank account I've had. From ease of separating checking and savings accounts, adding cards for team members with set limits, and the customer service, I'm very much pleased all around.
Date of experience: July 01, 2025
Relay works for us, but transaction limits are annoying
Relay seems to be working for our business, but it's very restrictive, particularly with limits on transactions. Like some of the people who have given negative reviews, we tried to deposit a check that was above a limit. This was blocked. It seems odd to have a limit on deposits. Why? I've never seen that before. To deposit the check, we had to apply for a limit increase. That took a day longer than the timeline on the website, but (unlike with some of the negative reviews) the support team did increase our limit, so we could progress.
Date of experience: June 19, 2025
Verified
Great services
Date of experience: July 01, 2025
Reply from Relay Financial
Thanks, Karim, for this review.
We’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
So user friendly online and helpful…
So user friendly online and helpful when I need to call.
Date of experience: July 01, 2025
Reply from Relay Financial
Hi Robin,
Thank you for taking the time to write this review.
We love to see small businesses win, so we’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
My experience with customer service was…great
My experience with customer service was outstanding.
Date of experience: July 01, 2025
Reply from Relay Financial
Hi there,
We appreciate you taking the time to write this.
We’re all about bringing cash flow clarity to small businesses, so it's good to hear that you’ve enjoyed your Relay experience. We’ll pass along your feedback to our team.
Verified
simply and perfect
Date of experience: July 01, 2025
Reply from Relay Financial
Hi Tomas,
Thank you so much for your thoughtful review.
At Relay, we’re all about reimagining business banking for small businesses, so we're happy to hear that you've had a positive banking experience with us. Your feedback means a lot to our team.
Reply from Relay Financial
Thank you for the review, Chams.
It’s great to hear that you've had a good experience with Relay. Your feedback is important to our team.
Helpful Follow Up
MInnie was very helpful and followed up consistently. There was so initial confusion around my query but she quickly established the facts and gave me the information I needed.
Date of experience: June 27, 2025
Reply from Relay Financial
Hi Ekow,
Thank you for taking the time to write this review.
We love to see small businesses win, so we’re happy to hear you’ve enjoyed banking with Relay. It means a lot to the team.
Hot trash if you do any kind of actual…
Hot trash if you do any kind of actual business international wire. Spend two weeks sending something that takes Chase two days. Amazing... They had to verify the funds that were literally sitting in my own account. Make no sense. STAY FAR AWAY For anything over $10k in transaction value.
Date of experience: July 01, 2025
Reply from Relay Financial
Hi there,
We’re sorry to hear about your experience and thanks for sharing. It’s not the high standard our team works hard to provide Relay users.
We've tried to connect with you but we haven't had any success. Please get in touch with our Customer Experience team at support@relayfi.com and we'd love to hear back from you.
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