I agree that customer service is usually very good but there are some big problems in my view with this service. #1 if you even think you are going to need international service think again. Every tr... See more
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They have the best customer service via chat. Very responsive, helpful, knowledgeable people. This time, thank you to Mohammad and Steffy. Honestly, all the people who have helped me over the yea... See more
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I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained th... See more
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After months of fighting with my previous carrier, Reach Mobile has been a breath of fresh air! Real people who don't run you around in circles at every opportunity is a very welcome change :) The fac... See more
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Company details
About Reach Mobile
Written by the company
Reach is a purpose-driven mobile carrier that costs less and cares more.
Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!
• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need
Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support
Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home
Can't wait for you to join us!
Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!
• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need
Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support
Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home
Can't wait for you to join us!
Check Phone Compatibility
View Plans
The best-rated mobile service in the nation
Written by the company
- 24/7 Customer Support
- Save up to $280/year with Best Fit™
- Empower women and students in need
- No mobile contract, bring your own phone
No mobile contracts
No contracts, no gotchas
We'd love for you to stay with Reach Mobile, but we'll never make you.
Contact info
285 Billerica Road, 01824, Chelmsford, United States
- 8444453665
- reach@reachmobile.com
- reachmobile.com
4.2
Great
605 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Wish it was better on the app and international service
I agree that customer service is usually very good but there are some big problems in my view with this service. #1 if you even think you are going to need international service think again. Every trip I've gone on I've made clear in advance and they have assured me and I have arrived in location with no service. It had taken at least a week in said location with many texts back and forth before it is fixed.
#2 app doesn't work and there is no way to log in because it's never heard of me. My email address is not a customer. So now what? The customer service is nice but I just really don't want basic things to not work. Sorry reach, I wish you were way better. So if you never go anywhere and don't care to check your bill or change your payment info this might work for you.
Date of experience: March 28, 2025
Reply from Reach Mobile
Hi Marcie, we appreciate you sharing your experience. We understand your frustration with international service issues and the app login problems.
We take your feedback seriously and will be considering these as we work to improve our services.
If you wish to discuss your experience with our team further, please feel free to reach out to me at [reach@reachmobile.com] so I can assist you. Your feedback is truly appreciated.
Sincerely,
Asia
Thank goodness for customer service
Website and app issues but excellent customer service chat. Rakhi was very helpful and acct info efficiently updated
Date of experience: May 09, 2025
Reply from Reach Mobile
Rakhi will love to hear this! Thank you for taking the time to recognize them and for being part of the Reach community!
EXCELLENT Customer Service
They have the best customer service via chat. Very responsive, helpful, knowledgeable people. This time, thank you to Mohammad and Steffy. Honestly, all the people who have helped me over the years have been great.
Their phone and data service is tolerable, not great, but at least for now, will continue to stay with them because of the EXCELLENT customer service they provide.
Date of experience: May 02, 2025
Reply from Reach Mobile
Thank you so much for this thoughtful review! We're thrilled to hear Mohammad, Steffy, and our team have made a great impression—your kind words truly mean a lot!
Thank you for your honesty. We’re always working to improve the overall experience, and your feedback helps us do just that!
representative answered my chat quickly…
representative answered my chat quickly and solved the issue without delay
Date of experience: April 20, 2025
Support is non-existent!
Support is non-existent!
After countless hours attempting to enter the site, I'm told they do not support my phone go to AT&T
I will leave today, but not to his suggestion!
Date of experience: March 07, 2025
Reply from Reach Mobile
Hi David,
We are sorry to hear about your issues with accessing our site and your frustrations regarding the support you received. That’s not the experience we want for our customers. If you wish to discuss your experience with our team further, please feel free to reach out to me at [reach@reachmobile.com] so I can assist you. Your feedback is truly appreciated.
Sincerely,
Asia
Reply from Reach Mobile
Hi Karen,
We understand your frustration and will continue to investigate why this happened. I'll be reaching out to you 1:1 to discuss how we can make this right. Thank you for your patience and understanding.
Sincerely,
Asia
They do not pay you for internet that…
They do not pay you for internet that you do not use, as was advertised. Websites do not allow you to do anything, but see your profile. Customer rep who I had to call was rude and laughed at me.
Date of experience: December 02, 2024
Reply from Reach Mobile
Thank you for your honest feedback. We apologize for the issues you have faced with accessing the Reach website, we have passed this on to our technical team for further investigation.
If you wish to discuss your experience with our team further please feel free to reach out to me at reach@reachmobile.com so that I can further assist you (Asia)
They were great for over 2 years, not anymore
They were great for over 2 years. We have a house in the country that only Verizon covers. We both bought phones from Reach and were happy with them. Recently, I found out I had to travel internationally so I tried to contact them. Help was difficult to work with, and finally I was told that anybody with a Verizon-compatible phone could not use international roaming. It would have been nice to know that when they got bought by AT&T, not months later. It's the same old AT&T scam that makes you buy a new phone from them.
Date of experience: November 04, 2024
Reply from Reach Mobile
Hello Scott,
Thank you for your honest feedback. We apologize for the issues you have faced with the availability of international roaming through the Verizon network. We are more than happy to explain your current services provided through the Verizon network, alongside our new AT&T network services provided to our new customers.
If you wish to discuss this further please feel free to reach out to me at reach@reachmobile.com so that I can further assist you (Asia)
Once again, excellent customer service all around
I was having trouble with my new phone not getting the best service (calls getting dropped). The team worked diligently to find the problem and make recommendations regarding solutions. They sent timely emails and kept me up to date with their troubleshooting. I will be switching from Reach Verizon to Reach T Mobile in order to access 5G service with our 5G phones. This will also save us money every month and give us more data with the plan I selected. Nadeem was very patient and answered all my questions via online chat. I have ALWAYS received excellent service. Highly recommend this company!!
Date of experience: July 02, 2024
Reply from Reach Mobile
No matter the day, our team is always there to help. We are happy to see Nadeem was able to assist you, and we hope you continue to enjoy your Reach service!
Awesome support getting new phone eSIM installed
The patience of the support person as there were issues getting the eSIM QR information transmitted through email.
Date of experience: July 02, 2024
Reply from Reach Mobile
This is great to her! We hope you continue to love your Reach Mobile services!
Affordable and great service
I'm a Reach customer for the past three years. My phone bill for me and my two children us lower than that of my husband alone on different company. The customer service absolutely rocks: Every time I needed help, I got a helpful and knowledgeable person right away and problems were solved quickly and efficiently. - Today's representative (Meenu) was no exception. Thank you for great service!
Date of experience: June 27, 2024
Reply from Reach Mobile
That is wonderful to hear! We appreciate the kind words, thank you!
I had to get information that was not…
I had to get information that was not available online, so I was connected to Zakir via chat. Zakir was very nice and supplied me with what I needed in just a few minutes. I have been with Reach for years and have always been completely happy.
Date of experience: May 24, 2024
Reply from Reach Mobile
Thank you so much for the kind review!
Nadeem was very helpful
Nadeem was polite, courteous, and quickly took care of my issue!
It was such a delightful change from other major cell phone company customer service.
And emailing a transcript of the chat right after it was closed is such a great idea!
Seems to be a very efficiently organized company.
Date of experience: May 20, 2024
Reply from Reach Mobile
We are happy to see Nadeem was able to assist with your issue, and we hope you continue to enjoy your Reach service! Thank you so much for the review!
I am 80 years old
I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained things clearly. Each time I have contacted Reach I have received stellar service! Many thanks everyone!
Date of experience: May 17, 2024
Reply from Reach Mobile
We're excited to have you onboard! No matter the day, our team is always there to help. Thank you for joining and for the kind review <3
Great accountability
Great accountability. The transcript of my chat with a live representative was sent to my email afterwards which is a good sign of transparency with the company.
Tapping the support chat box on the site immediately gave me the option to speak to a human online, and representative Babita was great! It was no problem that they waited make sure my line was successfully activated so I wouldn't have to contact support again.
So far my data is working much better than the other carrier I had!
Date of experience: April 22, 2024
Reply from Reach Mobile
Welcome aboard Reach! We appreciate you joining our services. We are happy to see Babita was able to assist you during the activation process. Let us know if you have any questions!
Pavitar was good at figuring out how to solve my complicated problem
Pavitar was good at problem solving and figuring out what went wrong.
They communicated clearly.
They tried multiple things and stayed focused on it until it was fixed.
Date of experience: April 03, 2024
Reply from Reach Mobile
We are happy to see Pavitar was able to resolve your issues and we hope you continue to enjoy your Reach service!
Excellent Customer Service
Rishabh The customer service rep was terrific and very well trained. He helped me settle my account problem in a friendly and professional manner. Would recommend people to consider Reach Mobile if they value excellent customer service.
Date of experience: March 31, 2024
Reply from Reach Mobile
Wow, thank you SO much for such a kind review! We hope you continue to love your Reach Mobile services!
They were tireless in fixing my problem…
They were tireless in fixing my problem and kept me informed as to their progress.
Date of experience: March 19, 2024
Reply from Reach Mobile
This is great to hear, thanks for the review!
Sonam was incredibly helpful and…
Sonam was incredibly helpful and professional. I wish all service interactions were this positive. Give this woman a raise!
Date of experience: March 19, 2024
Reply from Reach Mobile
Wow, thank you SO much for such a kind review! Our representatives sure do set the bar high for Customer Service standards!
Good company very helpful customer…
Good company very helpful customer service and best prices around
Date of experience: March 07, 2024
Reply from Reach Mobile
We appreciate the kind words, thank you!
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