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Review summary

Reviewers had a great experience with this company. Customers appreciate the staff for being helpful, kind, and professional. Consumers highlight the quality of service received during their shopping experience. People also mention that sales representatives are very informative and do not put pressure on them to make a purchase. However, some reviewers report issues with the delivery service, mentioning damages to their orders and delays in the delivery schedule. Other consumers express mixed feelings about their orders, citing issues such as receiving used items or encountering errors during the online checkout process. Some reviewers also mention negative experiences with customer service, particularly regarding unhelpful or rude receptionists.

Based on reviews, created with AI

See what reviewers are saying

Rated 1 out of 5 stars
Verified

Placed an online order. Went to pick the order up and they didn't have any in stock. We were told that the system showed two (2) in stock but that the warehouse manager couldn't find any. This wasn'... See more

Rated 5 out of 5 stars

Just purchased a sofa at RC Willey. I’ll be honest. I didn’t have a great experience the last time I made a purchase here. I was pleasantly surprised at the different experience this time around. Jona... See more

Company replied

Rated 5 out of 5 stars
Verified

Went to the store, saw a couple options, went back home and measured the space. Went back online and ordered exactly what we wanted. The process was simple, then it was just delivered, they were on t... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery guys were professional and careful. They had to disassemble both the old and new refrigerators to get them through our doors. Never complained. I know it was inconvenient and time cons... See more


Company details

  1. #124 of 173 best companies in Furniture Store
  2. #15 of 18 best companies in Appliance Store
  3. #75 of 107 best companies in Electronics Store
  4. #11 of 13 best companies in Flooring Store
  5. #54 of 84 best companies in Home Goods Store
  6. #8 of 14 best companies in Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info


4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Inventory off

Placed an online order. Went to pick the order up and they didn't have any in stock. We were told that the system showed two (2) in stock but that the warehouse manager couldn't find any. This wasn't a $10.00 item. If their inventory is that far off, they are losing money fast. Did an employee steal it? Are they really that bad at inventory control? Interesting. Anyway, we will be getting it from another vendor. Employees weren't even apologetic.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service, reasonable prices. The yearly in-home delivery fee is well worth it. RC Willey is now my goto place for furnishings

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Robert Thomas was great

Robert Thomas was great! It was our second time going back to him for our home needs. Highly recommend the store and Mr. Thomas.

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Delivery guys were professional and…

Delivery guys were professional and careful. They had to disassemble both the old and new refrigerators to get them through our doors. Never complained. I know it was inconvenient and time consuming.

Buying online was easy.

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Verified

Fast easy online ordering

Dishwasher went out. I needed a new one fast. I went online and found what I wanted. I ordered it and had it within two days.

Date of experience: July 02, 2025

RC Willey logo

Reply from RC Willey

Thank you so much for the 5-star review! We are so glad that we were able to get you a new washer delivered to your home quickly. We hope we can see you shop with us again soon!

Rated 5 out of 5 stars
Verified

quick and easy

Easy to use and quickly able to buy what I needed.

Date of experience: July 03, 2025

RC Willey logo

Reply from RC Willey

Thank you so much Sheri, for that amazing 5-star review! We're so glad to hear that you were able to navigate our site to find what your needed quickly and easily. We hope to see you shop with us again soon!

Rated 5 out of 5 stars
Verified

Quick delivery

Quick delivery. Good quality and affordable couch.

Date of experience: July 01, 2025

RC Willey logo

Reply from RC Willey

Thank you for your feedback on your overall experience as well as your delivery! Hope you have a great 4th of July and that we see you again soon!

Rated 4 out of 5 stars
Verified

Quality of the product was less than…

Quality of the product was less than expected.

Date of experience: June 30, 2025

RC Willey logo

Reply from RC Willey

Hello! Thank you for your review! We appreciate your feedback. Please call our Reno store at 775-337-4600 if you need any assistance with your order.

Rated 5 out of 5 stars
Verified

Great Experience

Went to the store, saw a couple options, went back home and measured the space. Went back online and ordered exactly what we wanted. The process was simple, then it was just delivered, they were on time and professional! Would definitely shop at RC Willey again!

Date of experience: June 29, 2025

RC Willey logo

Reply from RC Willey

Hi Richard! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars
Verified

Great service and prices

Great service and prices. Prompt communication.

Date of experience: July 01, 2025

RC Willey logo

Reply from RC Willey

Thank you so much for the 5-star review! We are so glad to hear that you had a great experience with us. Hope to see you shop with us again soon!

Rated 5 out of 5 stars

Just purchased a sofa at RC Willey

Just purchased a sofa at RC Willey. I’ll be honest. I didn’t have a great experience the last time I made a purchase here. I was pleasantly surprised at the different experience this time around. Jonathan was very helpful, kinda and didn’t pressure me in any way. I am very excited to get the sofa! I hope the delivery goes just as smoothly.

Date of experience: June 28, 2025

RC Willey logo

Reply from RC Willey

Thank you for your review.
We are glad thing went well on your last visit.

Rated 5 out of 5 stars
Verified

I really appreciate your customer…

I really appreciate your customer service, my experience with the store was awesome. Cherie was the employee that helped me and I’m grateful with his empathy, my english is not perfect so She was kind and patient

Date of experience: July 01, 2025

RC Willey logo

Reply from RC Willey

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars
Verified

Worst run-around experience ever.

Worst run-around experience ever.

Date of experience: June 20, 2025

RC Willey logo

Reply from RC Willey

Thank you for reaching out to us.
We apologize for the inconvenience with your recent order.
Please reach out to our online help desk team at 888-584-5156 option 1, for assistance.
Their hours are M - Sat 7am – 9pm MDT.

Rated 5 out of 5 stars
Verified

Eric Richardson

Eric Richardson, who helped us in the flooring department is the best. It's because of him we chose to go with RC Willey

Date of experience: April 25, 2025

RC Willey logo

Reply from RC Willey

Hi Ron and Wendy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars
Verified

Great service and very professional and…

Great service and very professional and polite employees 😃

Date of experience: July 01, 2025

RC Willey logo

Reply from RC Willey

Thank you so much Ana! We very much appreciate your kind words for our team. We hope that you enjoy your new furniture and that we get to see you again soon!

Rated 1 out of 5 stars
Verified

Didn’t install

Date of experience: July 01, 2025

RC Willey logo

Reply from RC Willey

We apologize for the inconvenience with your most recent delivery. Looking at the order information you provided us we do see that an exchange has been set up on your account for delivery on 07/05. If you do need any additional assistance, please reach out to our customer service office and we will be happy to help. You may reach us at,
(801)-596-6950
Mon-Sat
7 AM - 8 PM MST
Closed Sunday

Thank you.

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