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I was very impressed with how flexible Ali at RB Fine Arts Shipping was. Ali went above and beyond because he arranged for Fedex to pick up my item and printed all the necessary documents (as I'd had... See more
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To say that I love my latest purchases would be an understatement. As a collector of hand blown art glass, I was able to add four pieces from this past auction. Two of these are very unique and hard... See more
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Auction was fine - typical premium and lot was as described. Shipping is pricy and poorly executed. In this case, a train in it's original container was wrapped in a single layer of brown tissue pape... See more
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The auction was OK. I disliked the payment and shipping process - nickel and diming me for credit card fees, preferring to use PayPal for shipping costs. Who uses PayPal? And again, adding a cre... See more
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Company details
- #9 of 11 best companies in Online Auction Service
- #4 of 4 best companies in Auction House
Written by the company
Our auction is an online international fine arts, antiques and collectibles auction. We do sell and have sold European, American and Asian art, antiques and unique collectibles. We provide a smooth buying, payment and shipping process. Our offices offer a no hassle consignment for estates and single items from around the world.
Contact info
347 East Burleigh Blvd, 32778, Tavares, United States
- 3525085738
- Compendiumauctions@gmail.com
- rbfinearts.net
4.1
Great
89 reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
Fantastic Auction House
I've gotten items from RBFINEARTS Auction multiple times, the staff is very responsive, great service. The shipping company they use has fast shipping and great prices.
Date of experience: March 01, 2025
Reply from Compendium Auction House
We appreciate the great feedback and as always look forward to working with you again.
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I can not recommend RBFineArts
Based on my seller experience with RBFineArts, I cannot recommend them and would strongly advise anyone to find an alternative auction company. RBFineArts is a modest, family run online auction company and the best way to describe my experience is "they put their company's interest first and the customer's interest second". I signed their consignment agreement in May 2024, online auctions were held in June/July but I did not get paid until December 2024. Their consignment contract reads "all (payment) checks will be mailed to the consignor at least 30 days after the close of the auction". Even after waiting months, I had to file a claim against RBFineArts in Small Claims court to ensure payment. Secondly, their consignment agreement requires you to pay a fee of 5% of the reserve price if the item does not sell. Because I did not place a reserve, many of the items sold for a much lower value. I know that any auction is a gamble subject to whoever shows up on that day to bid. However, from my pre-auction conversations with RBFineArts, I was led me to believe at their buyer audience was robust, that reserves were not necessary and that my items should sell on their auction site for "thousands" of dollars. That did not happen!
Date of experience: May 04, 2024
Verified
Great customer service.
Date of experience: December 09, 2024
Reply from Compendium Auction House
Thank you for sharing your experience with us. We’re happy to hear our service met your expectations.
Verified
I downloaded their app
I downloaded their app, and was able to bid remotely as I was watching football. The approval process was easy.
Date of experience: November 23, 2024
Reply from Compendium Auction House
Thank you so much for the 5 star review, It’s a pleasure to hear you enjoyed our auction. We hope to see you again soon.
Verified
Well paced auction
Well paced auction; minimal auctioneer wasted emotion; nice selection of items; great post auction logistics!
Date of experience: November 23, 2024
Reply from Compendium Auction House
We’re so grateful you took the time to share your thoughts and leave a 5 star review. We look forward to working with you again.
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Verified
Dreadful experience
Dreadful experience. I bought art worth roughly $200 and they charged me nearly $500 to ship it, telling me they had to do Fedex with a signature. But the package was simply left outside my door, where anyone could have taken it. No one even rang the doorbell. I will never buy anything from them again, and would not recommend them to anyone else. They immediately charge storage fees, which also are whopping large ones. They seem more interested in making money than in ensuring a high quality, pleasant artistic experience.
Date of experience: November 07, 2024
Reply from Compendium Auction House
We are an auction company and not a charity non-profit business. The shipping company you used is also not a charity non-profit business, nor is the carrier used to deliver your items to your shipping address across the country for almost 1400 miles.
We are also not the shipping offices, we are the auction company. We do not set prices from the carriers. The shipping offices used complies with the carriers charges as they do continue to raise the prices since "inflation" is affecting prices on everything.
We, nor the shipping offices, can answer for the carrier if they did not get the signature the shipping offices requested be done.
You purchased a very ornately framed piece of art and two large pieces of pottery. Packing these items to be shipped safely to arrive unbroken does cost accordingly.
We understand the irritation of the high prices but again we are not responsible for the rise in these costs.
Verified
Reply from Compendium Auction House
Thanks so much for taking the time to leave a 5-star rating – it’s much appreciated!
We will notify the shipping offices of your compliment.
Verified
I hope to buy more items
RB Fine Arts wth very good items ant a good comunication . So thank you very much for all.
Date of experience: October 21, 2024
Reply from Compendium Auction House
We appreciate the 5 star review and your time in leaving us feedback. We hope to see you again soon.
Verified
Shipping and handling is cost prohibitive.
The auction experience was fine. Decent online system. But the shipping was unacceptable. Slow compared to other companies and cost prohibitive. Cost more than $65 to send a 2 ounce package. Other online auctions I have bought through are closer to $15. I will try them again if they find a different solution for shipping.
Date of experience: September 07, 2024
Reply from Compendium Auction House
We appreciate that you enjoyed the auction experience since we are the auction company.
We are not the shipping company but we will pass on your review to their offices.
Thank you.
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Verified
Reliable
Items were as described, shipping was well packed and prompt.
Date of experience: September 21, 2024
Reply from Compendium Auction House
Your kind words are really appreciated. We look forward to working with you again. Thanks for choosing us!
Verified
I bought a $500+ item for $40
I bought a $500+ item for $40. I was looking for this item at the right price for years. Wow! Package was shipped directly to me by the auction house.
Date of experience: September 01, 2024
Reply from Compendium Auction House
Thank you for taking the time to share your 5-star rating. We're happy to have helped you and look forward to working with you again in our future auctions.
Verified
Streamlined process
Streamlined process; helpful and positive attitude from customer service. A pro experience unlike many lackluster experiences from European auctioneers
Date of experience: September 07, 2024
Reply from Compendium Auction House
We’re really grateful and appreciate you taking the time to share your 5 star rating with us. We look forward to helping you again.
Verified
The shipping price was extremely high
The shipping price was extremely high. The package weighed under two lbs. It was coming to NYC. It was sent FedEx ground. The charge was $69 without insurance. The cheapest quote for shipping with proper packing and insurance was $114. This was for four 19" x 25" sheets of paper.
Date of experience: September 04, 2024
Reply from Compendium Auction House
Hello,
We are NOT the shipping company. Our offices is the auction company. As noted in the terms and conditions, the first page of our website, the auction catalog listing first page, the message sent to bidders during the auction and the email sent to all buyers after the auction.
Your issue is with the shipping offices.
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Verified
Excellent auction experience!
Good communication. Product description excellent. Pictures excellent.
Payment shipping arrangements a bit confusing and could be streamlined. However the latter made up for by excellent follow-up emails. Overall would definitively deal with these folks again without hesitation.
Date of experience: August 15, 2024
Reply from Compendium Auction House
Thank you so much for taking the time to leave us a 5-star review. We look forward to helping you in the future.
Verified
Reply from Compendium Auction House
Thank you so much for taking the time to leave us feedback.
Verified
Answering questions in addition to online descriptions is very helpful and welcomed
Staff was happy to address questions about items not contained in the catalogs. Very gracious in spite of obviously busy work days.
Date of experience: August 10, 2024
Reply from Compendium Auction House
We appreciate you taking the time to leave our offices and staff this 5 star review. We do look forward to helping you in the future.
We hope you have a wonderful and safe upcoming holiday.
Verified
Great experience
Date of experience: July 27, 2024
Reply from Compendium Auction House
We appreciate the positive review and especially your business. We look forward to helping you in the future.
Have a wonderful day.
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Verified
Excellent communication, quick delivery
Excellent, quick and efficient communication, mailing quick and secure, purchased good precisely as documented prior to the auction
Date of experience: August 05, 2024
Reply from Compendium Auction House
We really appreciate you taking the time to share your rating with us. We look forward to helping you again soon.
Have a wonderful day.
Verified
Reply from Compendium Auction House
We appreciate the positive review and are glad we could be of service. If you have any further needs or questions, please reach out!
Have a wonderful day.
Verified
Reply from Compendium Auction House
We appreciate the review and are glad we could be of service.
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