Rapyd Cloud Support is excellent and always available. They resolve all issues whenever needed. Their hosting is top notch!
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I run multiple Buddyboss/Learndash/Woocommerce sites. Just transferred our first client there 2 days ago and the performance boost we got is amazing, plus we are paying less than what we did on our pr... See more
Company replied
I only have good words for this hosting company, the support is FAST, very knowledgeable, they don't give up until you fix your issue. And the hosting itself...well, it basically speeds up your web... See more
Company replied
Mohamed was extremely helpful. I just migrated my wordpress over and had atleast 20 questions ranging from what plugins can cause issues with eachother to what plugins are still recommended for secur... See more
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Company details
- #13 of 73 best companies in Web Hosting Company
About Rapyd Cloud
Written by the company
Rapyd Cloud, emerging from the creators of BuddyBoss, redefines managed WordPress hosting for dynamic websites. Launched in 2024, we specialize in high-performance, scalable solutions for communities, e-commerce, eLearning, and beyond. Our 'Dynamic Plans' cater specifically to WordPress users needing advanced performance, including tailored tools for BuddyBoss and WooCommerce platforms.
Distinguished by our pioneering technology, Rapyd.cloud ensures your website is fast, secure, and seamlessly managed, making us the go-to partner for businesses and developers seeking reliability and top-tier support. Embrace the future of WordPress hosting with Rapyd Cloud – where innovation meets efficiency.
Contact info
8 The Green #20109, 19901, Dover, United States
- support@rapyd.cloud
- rapyd.cloud
4.8
Excellent
163 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Great Customer Support.
Date of experience: July 05, 2025
Rapyd Cloud Support is excellent and…
Rapyd Cloud Support is excellent and always available. They resolve all issues whenever needed. Their hosting is top notch!
Date of experience: July 02, 2025
Johnny on the spot!
Johnny on the spot!
Hardik was quick to respond to my issue and quickly identified the issue and effectively resolved it.
He and Team Rapyd rocks!!!
Date of experience: June 25, 2025
Reply from Rapyd Cloud
Thank you for sharing about your experience with our support team!
This customer service is impressive
This customer service is impressive. I've received exceptional support so far. I highly recommend them. They provided excellent support during my site migration. I'm very excited about this collaboration.
Date of experience: June 11, 2025
Reply from Rapyd Cloud
Thanks for sharing, Christian! We plan to keep it up!
Seamless Migration Experience
The migration process was impressively fast and seamless. Everything was handled with precision, and there was minimal disruption throughout the transition. The team behind the migration was incredibly helpful, responsive, and supportive at every step, ensuring that all concerns were addressed promptly. Their professionalism and efficiency made the entire experience smooth and stress-free. Highly recommended!
Date of experience: June 03, 2025
Reply from Rapyd Cloud
Thank you very much for the detailed breakdown of your experience. We're happy we were able to make the migration process smooth and easy!
Reply from Rapyd Cloud
Thank you for sharing about your experience!
Very disappointed with the slow service and support
I purchased the multi-site plan on Rapyd Cloud and I am extremely disappointed.
Simple tasks cannot be performed on the dashboard and support takes more than 2 days to resolve the issue.
My e-commerce site has been down for 2 days, with losses and no one can resolve a simple site pointer and SSL issue.
Date of experience: May 09, 2025
Reply from Rapyd Cloud
Hello Bruno,
Thank you for sharing your feedback. We're very sorry to hear about the difficulties you've experienced and understand how frustrating this must be, especially when it affects multiple sites and critical functionality like SSL and domain setup.
Our team has already reached out to you directly with a detailed update and is actively working to resolve the issues. We're committed to making this right and ensuring your sites are stable, secure, and performing as expected.
We appreciate your patience and the chance to improve your experience with us.
- The Rapyd Cloud Team
Great service
I was very happy with the migration service. They covered everything for me and the communication was clear and fast.
Date of experience: April 28, 2025
Reply from Rapyd Cloud
Thanks for the review! We're glad the migration went smoothly and that the team kept communication clear and fast. Appreciate you sharing your experience.
I can’t thank Muhammad enough for his…
I can’t thank Muhammad enough for his swift and expert help reconfiguring Object Cache Pro and Relay. He diagnosed the issue quickly, communicated clearly throughout, and confirmed everything was running smoothly on our end. His professionalism and responsiveness made the whole process seamless. Highly recommended!
Date of experience: April 23, 2025
Reply from Rapyd Cloud
Thanks for the great feedback! We're glad Muhammad was able to sort things out quickly and professionally. We'll make sure he sees your kind words—really appreciate you taking the time to share this.
Ruby helped me so much today...
Ruby helped me so much today. I was afraid to change my domains and subdomains, but she walked me through each step, and when we encountered a problem, she took care of everything. Thank you so much! Rapyd's support is top-notch.
Date of experience: April 20, 2025
Reply from Rapyd Cloud
Thanks for the kind words! We're so glad Ruby was able to guide you through the process and make it easier. We'll be sure to pass this along to her. Appreciate you taking the time to share your experience.
helped me for over 2 hours resolving my…
helped me for over 2 hours resolving my cache issues and helped me set everything up on my wordpress for me, he also found a error code in on my site overloading my server.
Date of experience: April 20, 2025
Reply from Rapyd Cloud
We're happy that our support team got you everything you needed. Thanks for sharing about your experience!
Fast Chat response and quick resolution…
Fast Chat response and quick resolution to issue.
Date of experience: April 15, 2025
Reply from Rapyd Cloud
Thank you for sharing about your experience with our support team, Luis!
Extremely fast and polite
Date of experience: April 13, 2025
Reply from Rapyd Cloud
We're always happy to help. Thanks for sharing!
Reply from Rapyd Cloud
Thank you for posting about your experience!
Support that actually supports.
These guys have some pro-level support line. Support that actually supports. Can't be happier.
Date of experience: April 05, 2025
Reply from Rapyd Cloud
We can't be happier that you can't be happier! Thank you for letting us know.
Reply from Rapyd Cloud
Thanks for sharing about your experience with Rapyd Cloud support!
Sachin was excellent!
Sachin was excellent and prompt in helping us get the SSL cert installed and everything dialed in after we did our site migration.
Date of experience: April 01, 2025
Reply from Rapyd Cloud
We're always happy to help. Thanks for sharing!
⭐⭐⭐⭐⭐ (5/5 Stars)
⭐⭐⭐⭐⭐ (5/5 Stars)
I had the pleasure of working with Ruby from Rapyd’s tech support team, and I can confidently say she delivered outstanding service from start to finish. Her technical knowledge, patience, and commitment to resolving issues made a potentially frustrating situation smooth and seamless.
From the moment Ruby joined the conversation, she was proactive, clear, and empathetic. She quickly understood the issue we were facing with our API integration and didn’t just offer a generic fix—she dug deep into our specific use case and provided a solution tailored to our environment. What stood out most was her ability to communicate complex technical concepts in a simple, understandable way, making it easy for both our developers and non-technical team members to stay in the loop.
Ruby not only solved the immediate problem, but also took the time to explain why it happened and how to prevent similar issues in the future. She even followed up with thorough documentation and additional resources, going well above the standard support experience.
In a world where tech support often feels rushed or impersonal, Ruby was a standout. She represents the best of what customer support should be—knowledgeable, responsive, and genuinely committed to helping customers succeed.
Thank you, Ruby and the Rapyd team!
Date of experience: March 28, 2025
Reply from Rapyd Cloud
Thank you so much for taking the time to share this detailed and thoughtful review. We’re incredibly proud to have Ruby on the team—her dedication to solving complex issues with clarity and care is exactly what we aim for in every support interaction.
Your feedback means a lot to us, and we're especially glad to hear that the experience felt both personal and technically thorough. We'll make sure Ruby sees your kind words—she’ll be thrilled to know her efforts made a real impact.
Thanks again for trusting Rapyd. We're here whenever you need us.
Kind and patient help
Kind and patient help - I got where I needed to go!
Date of experience: March 26, 2025
Reply from Rapyd Cloud
It's great to hear that we were able to assist you! Thank you!
Amazing Tech Support from Niranjan
Im a brand new customer at Rapyd and my Tech supprt Rep named Niranjan was so amazingly patient and helpful. I had been having a major problem for over a week and was attempting to get support from 2 other companies but their support was terrible. Niranjan took the time to understand the issue and walk me through all the technical steps and fix every issue.
Date of experience: March 25, 2025
Reply from Rapyd Cloud
We're happy that we could provide you with the support you needed. We're looking forward to keeping it up! Thank you for sharing about your experience!
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