Rangemaster Reviews 6,882

Date of experience: July 07, 2025

There was a 7 month delay in delivery because a supplier had ceased trading. During that time we had filled out a questionnaire about delivery access etc. When it turned up, it turned out that the main fuse was not adequate. The fuse was changed that afternoon. The following week Skip and Zen brought it back and fitted it and checked it with efficiency and professionalism

Date of experience: June 19, 2025

I am profoundly disappointed with my Rangemaster Professional + range cooker, specifically the induction hob, which failed after only three years of use. Following a formal complaint, Rangemaster offered a contribution towards the repair. However, after incurring a £400 cost for assessment and repair by their recommended company, their contribution amounted to a mere £18 – less than 1% of the item's original cost. This experience, coupled with similar issues reported in other reviews regarding their induction hobs, highlights a concerning pattern of poor product longevity and inadequate customer support. I strongly advise against purchasing from Rangemaster and recommend exploring alternative brands that offer more durable appliances and genuinely supportive after-sales service.  

Date of experience: July 06, 2025

Andy and Johnny were promt and very friendly and informative. They also dealt very well with misimformation from John Lewis, got on with the job and it was a pleasure to meet them. We would recommend the service.

Date of experience: July 04, 2025

Richard and Bruce the delivery guys went above and beyond to deliver our range, negotiating our steep and narrow road with humour and competence

Date of experience: July 04, 2025

Spoke to Ben requesting some very specific details on a couple of range cookers, he was very knowledgeable and answered very quickly.

Date of experience: July 04, 2025

Great delivery service from Andy and Johnny. On time, really helpful and delivered new range cooker through our building site. Thanks guys

Date of experience: July 04, 2025

Keeping this brief - our Rangemaster cooker literally went "pop" at the end of January while still under warranty. Their service partner Pacifica was unreliable and uncommunicative but eventually "fixed the fault" in early March. Up till then we only had 2 hobs working. However they had not diagnosed the fault correctly and someone came back on 20th March. It took until the end of April to finally fix it properly - by which time we'd had a faulty cooker for about 3 months.
One of the side effects of the fault was that the control knobs were deformed. A new set was ordered on 7th Feb and they still have not arrived about 5 months later.
We have been in constant contact with Aga Rangemaster and Pacifica throughout and for the last month with Rangemaster's "Executive Office" - whatever that means as it appears the EO have are not capable of sourcing 5 knobs for a current cooker.
It's hard to be constructive and what needs to be done is self evident.
We know two other people with new Rangemaster cookers that have gone wrong within the warranty period. It would seem the quality of Rangemaster products has deteriorated over the recent past and they are resting on an old reputation.

Date of experience: July 03, 2025

Please, be careful! Go with a different manufacturer!
We’ve previously been massive advocates of Rangemaster. Owning their range cookers in 2 of our previous homes.
How things change!!
We ordered our Rangemaster Professional 100 on the 29th November 2024. Yes 7 months ago! And, we’re still waiting! We’ve had our due date pushed back 6 times and I’m certain this will continue.
We were full of excitement as our new kitchen was fitted and the cooker was due to take centre stage.
Instead, the kitchen is unfinished (worktop companies ask that appliances are in place prior to measuring and fitting) and a void sits where the cooker should be.
With 2 young children to cater for, a kitchen without worktops and less than adequate cooking facilities, I can honestly say the last 7 months have been some of the toughest. Yet Rangemaster don’t care, they fob us off with fictional date after fictional date.
I never write reviews but what Rangemaster are doing must be highlighted. Don’t make the same mistake as us.
UPDATE:
More fictional dates!!! Marie got in touch and confirmed our cooker would be with us by the end of June. Well guess what?!? It’s the 30th June and still no cooker! Lie after lie after lie.
UPDATE 2:
It finally arrived 7 months and 1 week after we placed the order. Was it worth the wait? I wish I could say yes but unfortunately not!! (I will try and add the images)….
There’s a bubble/flaw in the tall stainless steel oven door and a scratch on the handle.
The same door hasn’t been fitted correctly (misaligned and the hinge washer is hanging off).
Bizarrely, there are also shards of glass in base of the other oven, along with one random screw lying around.
Oh, and the wok cradle is missing!
You honestly couldn’t make this up, it’s unbelievable.

When I initially heard about the delays, my concern was that in a rush to catch up, quality assurance would go out of the window. It looks as though I was right!
I wonder how long this will now take to be sorted.

Date of experience: July 03, 2025

Rob (Development Engineer) has been amazingly helpful on several occasions. Spare parts for the Fridge/Freezer DXD 910 are difficult to identify, as the exploded parts diagrams are almost indecipherable, and a small cheap item can save having to abandon a very expensive and otherwise brilliant unit. He has come up trumps and saved the day again! He is very patient and knowlegeable. 5 stars *****

Date of experience: July 03, 2025

Live chat with Ben who was very efficient and helpful today.

Date of experience: July 03, 2025

When I enquired about the colour sample, Ben responded immediately after I have sent message.
It was really helpful as it was an urgent matter. Thank you!

Date of experience: July 03, 2025

Ben was very pleasant & responsive & was able to resolve my issue

Date of experience: July 01, 2025

Sorted the problems I reported by organising an in-warranty visit

Date of experience: June 30, 2025

Ben answered all my questions I had on the oven we are looking to purchase.

Date of experience: June 30, 2025

Ben was great, answered my question and was able to sort my problem with no issues at all.

Date of experience: June 30, 2025

Asked a question regarding power consumption
Adviser didn’t know answer
Great customer care

Date of experience: June 27, 2025

I have ordered a Rangemaster cooker that isn't available until October, so I contacted them to ask if there was a way of sending me a sample of the colour as this can look slightly different on-screen, and I needed to pre-match the new kitchen cabinets before the arrival of the cooker. I used online chat and had a great result communicating with a human, and they are able to send me a colour sample. Great service.

This is my 3rd Rangemaster cooker, because I have moved house 3 times in the last 50 years, and I am pleased with the product and the service.

Date of experience: June 27, 2025

Disappointing to receive my new cooker with parts missing but this was no trouble for Ben who sorted everything out quickly and efficiently. I've been assured new parts are on the way. Thank you so much Ben.

Date of experience: June 27, 2025

Thought the Cooker failed in the first month, rangemaster, particularly Ben were quick to respond and set me up with an engineeer to repair the fault.

Date of experience: June 26, 2025