rainbowtrugs.com Reviews 5

Fantastic trugs! I have two of the larger trugs and a set of the 6 mini trugs. I use the large ones in the garden for moving heavy stuff around and for a handy tub whilst weeding. The handles are really strong and you can carry a lot in them without any issues. I've had them for a while now and they still look as good as new.
The mini ones are great for so many things. I've used them as paint tubs, storing bits and bobs, taking things to and fro in the car and more. I've got the rainbow colour ones and they look great stacked.

Date of experience: January 20, 2024

Absolutely delighted with my new trug's; they look great with the vibrant colours and are especially useful with the fitted lids / stacking capacity.
Had them a couple of months and so far they have shown absolutely no sign of wear and have kept their shape beautifully. Easy to wash and keep clean.
A speedy and informative delivery, with excellent value and quality. Highest recommendation from me to anyone who will listen.

Date of experience: April 06, 2023

Avoid this awful company! Honestly, this was the worst customer service I’ve ever experienced. I bought three trugs, two of which cracked after the first use. Slow to reply, had to be chased and closed my case after deciding it had nothing to do with their manufacture. I asked for a phone call to discuss as I was so unhappy and sent photos of how the trugs had been used, I I had to chase again for a response and all I received was an impersonal email back confirming the case was closed and if I wanted to call their office it would cost me 7p per minute. No apology, no concern that they’d lost a new customer, no element of a human reaction at all. The trugs are not fit for purpose in my experience and you will be wasting time and money by purchasing. I feel I’ve given the company multiple chances to discuss but they only seem interested in taking money, regardless if the customer is happy or not.

Date of experience: September 28, 2022

So to recap, I paid £7 for initial delivery of a set of trugs then chose to immediately return as they did not fit my needs (too large). I then also paid to ship the returned items back in the original (and clearly previously USED as evidenced by the multiple tape layers on the cardboard) box and RainbowTrugs.com is still deducting another bogus £10 “direct costs.” What it could possibly have cost them is beyond reasoning since I paid for shipping both ways.

£17 for chucking some plastic tubs in a used box and taping it closed. How cheeky. I’d like to earn £10 for doing less than a minute of work.

Instead of engaging in shipping scams and punishing customers with fees for obviously bogus costs, why doesn’t this retailer just tell the honest truth and let customers know it’s not worth their money to send anything back? Or better yet, just say they do not accept returns. That at least would be reputable and respectable.

Avoid buying from this seller. They only put up 5-star reviews on their own website and refuse to let dissatisfied customers post reviews. Another scam to avoid accountability.

Date of experience: September 20, 2022

Bought 6 x feedbuckets for horse all 6 split within 3 months even though horse very gentle with them, contacted them said was not their problem, buy from else where not a good product

Date of experience: April 09, 2021