quince.com Reviews 694

Used the text customer service feature to inquire about a return and was connected to a rep immediately who within minutes helped me. Fantastic, easy customer service is definitely a reason to continue to be a Quince customer.

Date of experience: July 05, 2025

Great customer service. Responded within 5 minutes and resolved the issue in 5 minutes 🙏

Date of experience: July 06, 2025

I have ordered mainly clothes and have been pleased. However a recent order of a wool rug that was moldy smelling and packaging appeared to have experienced moisture led to a $35 restocking fee which seems unjustified when they sent me a damaged item. The return process took a long time too.

Date of experience: June 17, 2025

Customer service is awesome. The products I have received so far have all been quality and well priced. Love Quince!

Date of experience: July 06, 2025

I contacted the business regarding a discounted rate that was not applied from the original purchase and the representative was responsive and offered me two options of receiving the discount: store credit to my account or refund to original payment credit card. I said whichever is easiest for you and they set up a refund to my original payment card. Along as I receive the refund within the allotted time (roughly a week) then I am beyond pleased as good Customer Service is hard to find and in big demand nowadays!

Date of experience: July 05, 2025

Good quality of product. Helpful staff with product information, returns, and rapid resolution on returns. I will purchase from them again.

Date of experience: July 05, 2025

I have purchased many things from Quince and been very pleased until my recent purchase of an E gift card. I included the recipient’s name and email address. They added an additional letter to the email and, of course it did not get to the recipient. When I contacted Quince, they said they could not send it to the correct email address and, instead, sent me an email with a 20 digit gift card code that the recipient must now manually input. They made the error, not me, and they were unable to satisfy my request to have it sent to the correct email. Be careful when ordering an E gift card from Quince.

Date of experience: July 04, 2025

My first time ordering and the quality of the clothes is amazing! We had our package arrive to the wrong house. Luckily the delivery service took a photo. We knew it was a house number 10, ours is 5. It could have been anywhere, thankfully it was a street over and the neighbor was able to contact me. If I wasn't able to get my package, the team at Quince was ready to send me a replacement. Even after informing them I was able to get the package, they offered me a discount on my next purchase due to the trouble. They are a great company and I will continue buying.

Date of experience: July 03, 2025

Date of experience: July 04, 2025

I have purchased several products from Quince in the past few years. From clothing to bedding and household products, I have been very pleased with the quality and price. The few times (twice?) that I’ve needed to return an item, Quince has been absolutely fantastic to deal with; so refreshing at a time when customer service is not many companies’ top priority. I look forward to doing business often with Quince!

Date of experience: July 01, 2025

Products are great. Customer service is great and I’ve never had an issue not resolved.

Date of experience: July 04, 2025

Quality clothing and excellent customer service!
I made a big purchase and exchanged for different sizes. I found the clothing to be great quality and the customer service provided for returns was helpful and genuine.

Date of experience: July 03, 2025

I’ve ordered multiple times from Quince but this is the first time I needed to return an item for an exchange. The order went under My Orders but the agent was able to quickly fix that so that it showed up under my account and provided a return label and advice on ordering the correct size. Very attentive to the issue and offered a quick resolution

Date of experience: July 03, 2025

Easy to communicate with the company. They have an online chat which has answered all of my questions. Really great products

Date of experience: July 03, 2025

The clothing I received was as advertised and high quality. I was very pleased. I ordered the wrong size and was having trouble issuing a return, despite the websites thorough troubleshooting instructions. I contacted their helpline and was immediately contacted by one of their customer service representatives. Her name was Ashley, and she was extremely friendly, patient and helpful. It was quick, easy and she clearly gave me all the next step instructions on how to go about returning my item. This kind of customer service is much appreciated and a breath of fresh air, especially since this was my first time ordering from this company. I will definitely be ordering again! Thank you!

Date of experience: July 03, 2025

Quince has excellent customer service and quality clothing. I’m a long time customer.

Date of experience: July 02, 2025

Better than expected! I always get nervous ordering from brands that do a lot of podcast marketing but my husband ordered us two of the lightweight gauzy cotton blankets and they are the *perfect* summer blanket. Held up great in the washing machine, look beautiful on the bed, and are very cozy and feel great. Very happy with this purchase, will likely order from here again next time I need bedding.

Date of experience: June 01, 2025

I ordered a sweater that was too small. The exchange was easy and my second sweater fit perfectly.

Date of experience: July 02, 2025

I really wanted to like Quince, but my experience was frustrating and felt shady when it came to payments. I ordered three items and returned two. They told me I’d be refunded a specific amount to my credit card, but the actual refund was $20 short. When I reached out, they kept insisting it was store credit—even though their own email said it would be refunded to my card. They’ve refused to fix it.

Some of the quality was also a miss. At this point, I’d rather pay full price with other brands than deal with all this back and forth and not getting the money I’m owed. Would not recommend.

Date of experience: May 19, 2025

Beautiful quality clothing that looks and feels fantastic! Great customer service and updates via email and texts!

Date of experience: June 25, 2025