Quasar Expeditions Reviews 765

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Absolutely exceptional, from start to finish. Every detail and every person we interacted with greatly exceeded our expectations. If you're headed to the Galapagos, save yourself time Googling and sim... See more

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Rated 5 out of 5 stars

Truly a trip of a lifetime! From start to finish the entire cruise was a dream. The Schicke's made planning the trip easy with VIP entry, excellent recommendations for Quito hotel and day trip. The Ev... See more

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Rated 5 out of 5 stars

Entire staff of ship welcoming, helpful and friendly, from the captain to the servers. The three naturalists were knowledgable & fun. Twice a day Excursions were always rewarding. All snorkeling was b... See more

Rated 5 out of 5 stars

Quasar were excellent throughout the holiday from our planning, their execution and the overall experience. Paul and Diane were excellent and pulled together an almost 3 week trip to the Galapagos, th... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Line Company
  4. Tour Agency
  5. Tour Operator

Written by the company

At Quasar Expeditions, our vision is to create authentic, exclusive, and meaningful land and sea experiences for our fellow travelers. Voted the #1 Intimate-Ship Ocean Cruise Line by Travel+Leisure for 7 consecutive years (2018 - 2024) and the world's #2 Tour Operator for 2024, we’ve spent over 39 years serving those who delight in travel, not tourism. Guests come to us seeking layers of depth and contrast: meaningful interactions with humans and the earth, well-appointed accommodations, unparalleled adventures, five star cultural cuisine, and awe-inspiring wildlife encounters. In turn, Quasar travelers become not only expedition enthusiasts, but conservators. From hand-picked naturalist guides to the friendliest staff you’ll ever meet, our team is comprised of passion. Whether you’re exploring Galapagos, Patagonia, Chile, Ecuador, or Peru, we promise authentic experiences and lifetime memories.


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4.9

Excellent

TrustScore 5 out of 5

765 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Absolutely. Exceptional. Period.

Absolutely exceptional, from start to finish. Every detail and every person we interacted with greatly exceeded our expectations. If you're headed to the Galapagos, save yourself time Googling and simply book with Quasar. It is impossible to travel with them and not be blown away.

Date of experience: June 02, 2025

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Reply from Quasar Expeditions

Dear David,

Thank you for your wonderful feedback and for the recommendation! We’re really glad to hear that your journey exceeded expectations and that our team helped make your Galapagos adventure unforgettable. We’d love to welcome you back for another extraordinary experience anytime!

Warm regards,
Karen Matthews
Customer Success Hero

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Rated 5 out of 5 stars

As we boarded the Grace Yacht on April…

As we boarded the Grace Yacht on April 29th we had very high expectations for our two-week Galapagos cruise. I'm happy to report that not only did the cruise meet my wife, Rhonda's, and my expectations, but it also greatly exceeded them.
It was a thrilling two weeks. Each day, we averaged two hikes and two snorkel sessions, each in different areas of the Galapagos, under the direction of our superb naturalist guides, Alejandro, Diego, and Walter. There were always two guides on the yacht and we divided into small groups of 8 passengers each day. We have never had such intimate interaction with wild animals on any trip we've taken, including an African photo safari last August. To say the animals were oblivious to our presence would be an accurate description of their attitude, but a bit too harsh. A better description would be that they were unconcerned and, in many instances, quite curious about our being in their world. They would frequently invade our personal space to check us out, and that was just fine with us.
The Grace yacht was spectacular. Its pedigree is fascinating. It was once owned by Aristotle Onassis, who gave it to Princess Grace for her honeymoon with Prince Rainier III. The ship has hosted the likes of Winston Churchill, Elizabeth Taylor and Richard Burton to name just a few. It also played an amazing role in World War II taking part in the evacuation of Dunkirk and even capturing a Nazi submarine. Spending time on its decks allowed one to experience a life gone by reserved for only a few. And it remains the second fastest boat currently touring the Galapagos, which helps maximize the area you can cover each day.
The crew was also spectacular. Our every need was taken care of. And the food each day, prepared by a couple of outstanding chefs, was superb. No trip is ever perfect, but this one was close to perfect.

Date of experience: May 06, 2025

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Reply from Quasar Expeditions

Dear Jack,

Thank you for taking the time to share such a rich and thoughtful review—it truly means a lot. We're so glad your two weeks aboard Grace exceeded your expectations and gave you the kind of wildlife encounters and immersive adventure you and Rhonda were hoping for. It’s wonderful to hear how much you appreciated the yacht’s unique history, the care of our crew, and the expert guidance of Alejandro, Diego, and Walter. It sounds like a once-in-a-lifetime journey—and we're honored to have been a part of it. Go Irish!

Warm regards,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Beyond a Five Star Rating!

Quasar is totally focused on all the details needed to provide a safe, fun, educational and delicious experience. Beginning with the registration process, to meeting us at the airport, to boarding, to the incredible guides and gourmet food, all of it was spectacular. We learned a great deal, met others who were committed to learning and had a lot of fun. If you are contemplating going to the Galapagos, there is only one company to consider, Quasar.

Date of experience: April 05, 2025

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Reply from Quasar Expeditions

Robin, thank you for such a glowing review! We’re especially happy you found the experience both fun and enriching, and that you connected with fellow curious travelers along the way. Your kind endorsement means a lot to all of us at Quasar and we hope to see you back on another one of our adventures soon!

Warm regards,
Karen Matthews
Customer Success Hero

Rated 5 out of 5 stars

Quasar were excellent throughout the…

Quasar were excellent throughout the holiday from our planning, their execution and the overall experience. Paul and Diane were excellent and pulled together an almost 3 week trip to the Galapagos, the Amazon and the day trips in mainland Ecuador. The entire itinterary was perfectly planned and executed. We had a very low people to naturalist ration in Galapagos and the Amazon and a person naturalist on Mainland Ecuador. This was such a good experience we are thinking about going with Quasar to Patagonia next year. Top marks!

Date of experience: April 21, 2025

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Reply from Quasar Expeditions

Andrew, thank you so much for the kind words—it was a real pleasure helping plan your adventure! We're so glad to hear everything from the Galapagos to the Amazon and mainland Ecuador came together smoothly and gave you such a memorable experience. Having that close connection with your naturalists can really bring each place to life. We’d be thrilled to help you explore Patagonia next!

Warm regards,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Seven Days of Exploration and Enchantment

We sailed with the Quasar Evolution from April 5 to 12. The booking agents (Diane and Paul), ship, captain (Diego), cruise director (Ruben), crew, naturalists (Bolivar, Cornelia, and Monika), meals, island visits, water activities, scenery, and animals all exceeded our expectations.
The booking process was simple, with a lot of information that helped us prepare for the trip. Even though we arrived very late (near midnight) and had a long drive (45 min) from the airport into Old Town Quito, we felt safe with our driver and the hotel staff was waiting for us (all arranged by Quasar). Our city tour guide, Gabriel (also arranged by Quasar), gave us a good introduction to the history of Quito and its beautiful plaza and churches.
The seven days on the Evolution were well-organized and filled with a comfortably paced schedule of water and land activities. All activities were led by the national park naturalists who were very personable, knowledgeable, and enthusiastic about the islands. Unscripted on-board activities added to the trip, such as daily siestas, visiting the bridge while crossing the equator, impromptu stargazing, and happy hours in the open-air lounge.
We also enjoyed the company of extraordinary, interesting, and friendly fellow passengers. While the mix of people on an expedition cruise cannot be predicted, we can’t help but think that the Evolution itself attracts special people.

Date of experience: April 05, 2025

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Reply from Quasar Expeditions

Dear David,

What a joy to read about your experience aboard the Evolution! I'm so glad that Diane and I, along with the incredible Quasar crew, could help make your journey smooth and unforgettable. Thank you for sailing with us and for taking the time to share your experience. We'd love to welcome you aboard for another Quasar adventure in the future!

Warm regards,
Paul Schicke
Customer Success Hero

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Rated 5 out of 5 stars

Truly a trip of a lifetime

Truly a trip of a lifetime! From start to finish the entire cruise was a dream. The Schicke's made planning the trip easy with VIP entry, excellent recommendations for Quito hotel and day trip. The Evolution crew was superb as were the knowledgable and local guides providing informative and fun daily expeditions - hiking, exploring and snorkeling. The only thing I would change is limiting the time spent at Darwin Research Center in Santa Cruz. It could have been much shorter. All else A+++

Date of experience: March 29, 2025

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Reply from Quasar Expeditions

Dear Elizabeth,

We’re so glad the trip felt like a dream from beginning to end! For us it's always wonderful to hear that the planning support and the crew aboard our yachts made everything smooth and memorable. Thanks for the honest note about the Darwin Research Center—we’ll definitely keep that in mind. We really appreciate you sharing your experience and hope the memories stay with you for a long time.

Warm regards,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Top quality Quasar

All of the quasar elements were very well organized and top quality. Diane's recommendations for pre and post trip excursions were very enjoyable and the guides and drivers were exceptional. I especially enjoyed the express customs clearance after a long travelling day. The Grace ship and crew were excellent, I really enjoyed the meals. To have such an excellent chef for only 16 passengers was a treat. The naturalist/guides on board were very professional and helpful and we especially appreciated Monica. The bar was not always manned, if there is a way to increase the coverage, that would be good. We were told there was a buzzer to summon the bartender but I did not find it.

Date of experience: February 16, 2025

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Reply from Quasar Expeditions

Dear Gary,

Thank you for your kind words—we’re so glad you enjoyed your time aboard Grace and that our guides, crew, and chef made your journey special! I appreciate your feedback about the small bar service issue and will be sure to pass it along to our team. If your travels ever bring you back to South America, we’d love to welcome you again on a Quasar adventure!

Best,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Ecuador/Galapagos experience

The trip was amazing from start to finish, all elements were perfectly organised and exceeded our expectations in all areas.

Date of experience: January 28, 2025

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Reply from Quasar Expeditions

Thank you so much, Dawn! We're really happy to hear that your trip exceeded expectations and that everything was perfectly organized. We appreciate you taking the time to share your experience and hope to welcome you on another adventure soon!

Warm regards,

Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

A week on the Evolution

The Evolution was an amazing boat. We had a great week with the staff on the boat as well as our guides Len, Alejandro and Soto. They were all so knowledgeable on the wildlife and the islands that we visited. The guides were all very passionate about their jobs. The food was great, Cesar the bartender had a fun drink every evening when we arrived back on the boat and the bar area was very inviting to hang out. The evening educational talks before dinner were great as we reviewed our schedule for the following day and learned fun facts about the Galapagos. Would highly recommend.

Date of experience: February 01, 2025

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Reply from Quasar Expeditions

Dear Alecia,

Thank you for your wonderful review! We’re so happy to hear how much you enjoyed your time aboard the Evolution and the care and expertise of Len, Alejandro, and Soto. It’s great to know that the food, fun drinks from Cesar, and the evening talks added to your experience! Your recommendation means the world to us, and we hope to welcome you back for another incredible adventure in the future!

Warm regards,
Diane Schicke
Customer Success Hero

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Rated 5 out of 5 stars

Give yourself the gift of a Quasar holiday!

Both the Evolution cruise and the LaSelva Lodge were exceptional. The naturalists enhanced the sights, giving special note to Paul Merino at the lodge for his thorough knowledge and enthusiasm.
Quasar came through in every aspect of the trip planning both on land and at sea.

Date of experience: November 04, 2024

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Reply from Quasar Expeditions

Dear Joan,

Thank you for such a wonderful review and for recommending a Quasar holiday as the ultimate gift! We have to agree. :) We’re happy to hear that the Galapagos + Amazon Jungle combination exceeded your expectations. We hope to see you back on another Quasar adventure soon!

Warm regards,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Galapagos is great by iteself but…

Galapagos is great by iteself but Quasar made it above and beyond for your once-in-a-lifetime experience. From a clean & fully equipped yatch, to an accommodating itinerary, to fully stock and delicious meals, to knowledgeable naturalists, and to super attentive staff. Some sample thoughtful services include little towels for each wet landing, options of activity to support different constraints from each guest, and available hands reaching out to you every time you need.
If I were to plan for a Galapagos trip again, it will have to be Quasar.

Date of experience: November 12, 2024

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Reply from Quasar Expeditions

Dear Guest,

We’re very happy to hear that you loved the thoughtful touches of our crew and guides, from warm towels after wet landings to personalized activities. Your kind words mean so much to us—thank you! Knowing you’d choose Quasar again for another Galapagos adventure is the highest compliment we could ask for!

Warm regards,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Great adventure

Great adventure, with wonderful food, knowledgeable guides and flexibility. We opted out of a few of the many interesting excursions just to enjoy the ambiance of the Evolution. Wonderful and educational holiday without being exhausting. Just what we needed!

Date of experience: November 16, 2024

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Reply from Quasar Expeditions

Dear Ann,

Thank you for sharing your experience—it sounds like you found the perfect balance of adventure and relaxation! We're grateful for the compliments on the delicious food, knowledgeable guides, and the ambiance aboard our ultimate expedition yacht, the Evolution. We look forward to welcoming you on another Quasar adventure in the future.

Warm regards,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Amazing contact with nature and a learning experience. The crew was ver knowledgeable and the food was excellent. Highly recommended. Need to be physically prepared.

Date of experience: November 02, 2024

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Reply from Quasar Expeditions

Dear Gerardo,

It sounds like you truly embraced the Galapagos spirit—active, awe-filled, and full of discovery! We’re glad to hear that the amazing wildlife, learning opportunities, and, of course, those delicious meals made your experience so special. Thank you for the glowing recommendation—what an adventure!

Warm regards,
Diane Schicke
Customer Success Hero

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Rated 5 out of 5 stars

A life-changing trip

One of those trips that you realize everything was perfect. A perfect place (galapagos is amazing) a perfect ship, a perfect crew (everybody was kind, warm and so professional) and a perfect service. No doubt that this experience has changed our lives forever. Next trip? Patagonia with Quasar. Gracias por todo!!!!

Date of experience: October 11, 2024

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Reply from Quasar Expeditions

Dear Bombu,

Gracias for your wonderful review! Knowing that your Galapagos trip was life-changing and full of perfection brings us a lot of joy, and it's the reason we do what we do. We’re beyond excited to hear your next adventure will be Patagonia with Quasar. Get ready for more unforgettable moments and epic tales!

Cheers,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Far exceeded expectations!

Our experience Quasar exceeded my expectations; From our initial discussion with Diane to experiences with naturalist and interactions with entire crew. Truly an amazing vacation

Date of experience: September 28, 2024

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Reply from Quasar Expeditions

Dear Jeannette,

I'm so happy to hear that your experience with Quasar exceeded expectations! It’s wonderful to know that our people made your trip truly special. They are indeed our greatest asset! We can’t wait to welcome you back for another amazing adventure.

Warm regards,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

We have the best cruising experience with Quasar.

We have the best cruising experience with Quasar. The cruise was intimate with only 25 guests. There were 21 (including 3 naturists) on the 7 days adventure. The staff was very attentive, ensuring safety and enjoyment of the guests. Our cabin was cleaned and tidied at least 3 to 4 times throughout the day. The chefs prepared wonderful and creative meals that were sourced locally. The daily activities were well organized which included nature walks and snorkeling. The naturists were with the guests at all times to provide information and guidance to interesting vistas.

Date of experience: September 14, 2024

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Reply from Quasar Expeditions

Dear Hong-Yuen,

It sounds like you had an amazing adventure with us, and we’re thrilled to hear it! I'm especially glad that the Quasar crew's attentiveness and the daily activities made your experience special. The locally sourced meals and detailed care of your cabin are things we take pride in, so it's great to know they stood out for you. We can’t wait to welcome you back for another unforgettable journey.

Best regards,
Diane Schicke
Customer Success Hero

Rated 5 out of 5 stars

Amazing trip of a lifetime

Amazing trip of a lifetime. Naturalists (Bolo, Christina, and Hernan) each amazing, kind and patient. Their own excitement in seeing the animal/ sharks made it even more special. Great balance of very active and busy, but never feeling rushed.

Date of experience: July 27, 2024

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Reply from Quasar Expeditions

Dear Monica,

Thank you for sharing your incredible experience aboard the Evolution! We're thrilled to hear that Bolo, Christina, and Hernan made your trip special with their enthusiasm and expertise. Your feedback is truly appreciated and we look forward to welcoming you back for another unforgettable adventure.

Warm regards,
Diane Schicke
Customer Success Hero

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Rated 5 out of 5 stars

Review of Quasar Expeditions -Fabulous Patagonia

This is the second time we have used Quasar. We did a Galapagos trip with them several years ago and it was so perfect we selected them for coordinating the land portion and the cruise portion of our trip to southern Patagonia. Best decision we ever made! Every aspect of the trip was flawless. All personnel were knowledgeable, professional, punctual and flexible in terms of making the trip work for us. In addition, everyone we spoke with who worked for or interacted with Quasar had nothing but positive feedback. Save yourself time and stress and work with Quasar

Date of experience: February 10, 2024

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Reply from Quasar Expeditions

Dear Joan and Rick,

Your kind words truly made our day! Hearing that our team delivered another flawless experience for your Patagonia trip is incredibly rewarding. We’re grateful for your continued trust in Quasar and look forward to creating more unforgettable adventures with you.

Warm regards,
Natalie Balaresque
Customer Success Hero

Rated 5 out of 5 stars

We had a great time travelling with…

We had a great time travelling with Quasar to Chilean Patagonia in July '22. From the moment we arrived in Santiago all went smoothly, our guides were good company to be with and the transfer drivers took us safely to first Torres del Paine and later the Atacama as well.

Seeing Torres del Paine in a thick layer of snow was just stunning. With respect for the natural environment and giving the animals the space they need, our knowledgable guides Christian and Junior went out of their way to show us many different pumas every day - with owls, condors, caracaras and more as a bonus. There were few other people which made for a quiet and memorable experience. We were well taken care of in Explora with a comfortable room and lovely warm shower after a day of spotting pumas in -15c. Great cocktails and good food were a perfect end to every day.

Date of experience: August 08, 2023

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Reply from Quasar Expeditions

Dear Guest,

Thank you for trusting Quasar to deliver a memorable adventure in Chilean Patagonia. Going out to spot Pumas in the winter can get a little chilly, especially in those early hours of the morning! However, we're glad you enjoyed your room, the cocktails and the food that awaited back at the lodge each day after your many adventures. We're excited about the possibility of planning more amazing journeys with you in the future!

Warm regards,
Natalie Balaresque
Customer Success Hero

Rated 1 out of 5 stars
Verified

Poor experience

Company recommended jeeps that were totally unnecessary. Offered “excursions” that we would have been better off using hotel. Feel like we spent way more than necessary. Tour guide nice but not needed and an unnecessary expense as well. Could have planned on our own better and cheaper at same resorts. In case you are wondering why I wrote this now, it is because I have received several emails asking me to review the company. I replied to them directly that they didn’t want me to do that. Two days later, I received another asking me again to review, so I did.

Date of experience: December 08, 2023

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Reply from Quasar Expeditions

Dear Guest,

Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We have identified your case and can confirm that you traveled with us in 2022, but did not book directly through Quasar, but instead through a Travel Agent. Nonetheless, we appreciate the opportunity to address your concerns.

Unfortunately we cannot speak to the information provided by your Travel Agent during the reservations process or the expectations set prior to the trip. Clearly, there was a misalignment, as 99% of our guests are extremely satisfied with their Quasar adventures and would highly recommend us to others.

After several changes to your dates and to your itinerary due to COVID-19, your trip was finally postponed to 2022, and your agent informed us that you were satisfied and ready to proceed with the proposed itinerary.

The flexibility of having multiple vehicles on a Quasar adventure allowed your group to split up and enjoy different excursions based on physical abilities, interests, and more. This convenience would not have been possible with fewer vehicles or by taking the hotel van tours. Our vehicles accommodate four guests plus a private guide, ensuring a personalized experience.

Our private guides serve as local naturalists, concierges, and navigators of remote areas inaccessible to larger hotel vehicles. Unlike hotel guides who conduct large group experiences, our private guides offer a bespoke and intimate experience tailored to your group's interests. We are pleased to hear that you found our guide friendly.

Quasar activities and excursions are planned and confirmed well in advance, providing a seamless and personalized adventure. This contrasts with hotel activities, which are subject to availability and may require waitlists. Our goal is to ensure you have the freedom to explore and enjoy the national parks at your own pace, without the constraints of hotel schedules.

We truly value your feedback and are dedicated to continuously improving our services. It seems this may have been an isolated case where your Travel Agent didn’t fully communicate the details of the program or set the correct expectations. As reflected in the many reviews across this platform, and on other platforms like Google, Facebook, TripAdvisor, and Reviews.io, the vast majority of our guests enjoy a 5-star experience, and we regret that this was not the case for you.

If you wish to discuss this matter further, or if anyone reading this response has questions, please feel free to contact us directly at customerservice@quasarex.com or by calling +1 415-738-8180. Our Expedition Designers and Customer Success team will be happy to answer your questions and address any concerns.

Sincerely,

Natalie Balaresque
Customer Success Hero
Quasar Expeditions

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