Quality Macs Reviews 254

Very detail oriented. Staff saw I was not having a good time picking things out and they helped me match my needs with the perfect computer I love them.

Date of experience: August 05, 2024

Quality Macs lives up to their name! I’ve bought several products from them with nothing but STELLAR service and products! Jeff has been super helpful throughout the years and hopefully can do business with QM for many more years!

Date of experience: June 07, 2023

Quality Macs once again delivered exceptional service with my recent iPad purchase. The team was super friendly and made the entire process effortless. From selecting the right model to the smooth checkout experience, they exceeded my expectations. I highly recommend Quality Macs for reliable Apple products and stellar customer service. Five stars, no question!

Date of experience: March 09, 2024

I do not recommend purchasing Mac products from this reseller. I purchase a MacBook Pro 2019 six months ago and already had to deal with three major software and hardware issues. When the laptop was delivered, it would not turn on because Quality Macs forgot to properly reboot and reconfigure the computer. As a result, I had to spend several hours on the phone with Quality Macs figuring out how to do the reboot which they were supposed to have completed on my behalf. Then, when I sought to update the iOS software on the laptop, I got locked out because the computer belonged to a company which installed access security locks, and which came back after the software install was complete. Once again, I had to spend several hours with Quality Macs figuring out how to disable the security lock. Finally, several months ago, my laptop started draining battery like crazy, and would die after one hour of use; in addition, it would randomly turn off, deleting all of the work which I had not saved. When I contacted Quality Macs once more, the representative who I spoke with made a host of excuses as to why it was not their fault, but the fault of the new software, and that how it was not their problem. Today, I hooked my laptop up and attempted to turn it on, only to discover that it was completely dead. I will have to lose priceless time and money going to a repair shop in my area who will hopefully be able to fix the junk which I had purchased from “Quality” Macs. Each time that I spoke with Quality Macs I had the impression that they belittled my concerns, refused to take accountability for their f$$k ups, and acted like I was bothering them rather than proactively trying to help. I don’t think they’ve changed their computer reseller providers, and I wouldn’t be surprised if this issue continues to persist.

Date of experience: September 06, 2023

Very professional knowledgeable and attentive.Always had a good experience doing business with them for many years.

Date of experience: February 01, 2024

Great price for a mac product, quick delivery, and product working as expected. I would highly recomend purchasing on this store.

Date of experience: January 24, 2024

While out of the country our Macbook Pro was stolen. We decided we didn't want to spend so much $ for replacement since we are still out of the country, After researching vendors of refurbished Apple products we came across Quality Macs. Were going to order and ship but realized we were going to be in San Diego for an 8 hr period. Via many emails back and forth, Quality Macs was wonderful in helping us decide on the model we wanted and having the order processed for the day we were able to pick it up. We arrived at their storefront and our order was ready to be picked up. We were given time to fire up our new but used Macbook and it worked perfectly. It has worked perfectly since we received it. We highly recommend Quality Macs for your Apple needs.

Date of experience: November 24, 2023

I've been going here for about 10 years. 2 desktops, 6 laptops later I'm still going here.

Date of experience: December 27, 2023

The staff at Quality Macs is extremely knowledgeable, friendly and always willing to assist. I've purchased several laptops from them, and they will always be my first choice when looking for new/used machines.

Date of experience: December 18, 2023

Solid, reliable service. Highly recommended.

Date of experience: December 08, 2023

Pricing, Service, Overall Experience.

Date of experience: November 29, 2023

I have purchased a couple of Macs from Quality Macs. It has been a good experience both times. Macs were as described, and quickly delivered. I wish I could say that their support team was great, but I have never had to contact support.

Date of experience: November 27, 2023

I am a long-time customer and fan of Quality Macs, and I have to say that every interaction with their team is wonderfully professional, extremely knowledgeable, and enjoyable. They are my absolute "go-to" for any new Mac product I want to purchase. I have purchased iPads, Apple Watches, Laptops, and keyboards, they are simply an amazing resource!

Date of experience: November 15, 2023

Prompt communication from online inquiries. The descriptions of their used inventory along with pictures made it incredibly efficient to pick out a used MacBook that has suited my needs and looks like I bought it brand new. The added warranty coverage through Quality Macs means I feel secure that my new laptop will last well into the future for me.

Date of experience: October 23, 2023

it was great. the model we wanted, fair price and efficient pickup.

Date of experience: October 23, 2023

2nd macbook pro bought through them in the last 4 years. Awesome response and the description in the items is exactly what you get or even better.

Date of experience: October 27, 2023

Refurbished electronics have a lower environmental impact than new. With Quality Macs I can trust their assessment of the refurb the reliability of their work. Prices are very good and they're easy to do business with.

Date of experience: October 26, 2023

Great price, free shipping and exactly what I ordered in the pristine condition described. Packaging was excellent and delivery was ahead of schedule. Will continue shopping with Quality Macs as I have for the last 6 years.

Date of experience: October 19, 2023

Thank you very much for your services. I confess that I was a little skeptical at first, because buying online has never been my thing, but a friend recommended it and everything else is history. The money I've saved with you, I've been compensated by this letter, now I can work and design with the Mac you wanted thanks to the good price/quality ratio of the devices you sell.

Date of experience: October 13, 2023

Date of experience: October 22, 2023