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I have used Ivacy, and since the migration last year, now PureVPN. In every ticket I have created and every Engineer and Customer Services rep I have worked with they have all been patient, knowled... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
I've been using PureVPN for a while now, and I'm truly impressed by the features, functionality, and compatibility it offers at such an amazing value! Since I started testing it several months ago, I... See more
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Most of the time, I've found everything on PureVPN runs smoothly so I haven't needed to use their helpline / chatbot before. However, today I did. The chatbot team member was very polite and resolve... See more
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Title: Auto-Charged Without Consent – Refund Denied Despite Next-Day Request I was auto-charged on 27 June 2025 for a renewal I did not authorize or want. I contacted PureVPN requesting for a r... See more
Company details
- #8 of 20 best companies in VPN Service
- #18 of 25 best companies in DNS Provider
- #24 of 56 best companies in Internet Service Provider
- #143 of 315 best companies in Software Company
Written by the company
Make sure your personal data and Internet activity are never exposed with the extremely reliable VPN trusted by over a million users. PureVPN’s self-managed VPN network has a wider reach (6500+ servers nodes in 141 countries) and allows more simultaneous device connections (five) than pretty much any other VPN out there. “Bottom line: Solid performer giving nice mix of advanced and newbie features. Just enough features to stand out from the rest of the VPN service crowd.” - PC Mag • Connect w/ up to 5 devices at once at top speeds • Access a gigantic 6500+ servers in 141 countries across 6 continents • 100% Zero Log Policy (Audited and verified) • Use w/ your routers, gaming consoles & smartTVs • Use on nearly any device w/ an Internet connection • Receive live support 24/7 • Encrypt data w/ proprietary software, a self-engineered network & absolutely no third-parties • Secure your connection on public Wi-Fi hotspots • Utilize unlimited bandwidth & one-click functionality
Contact info
British Virgin Islands
- feedback@purevpn.com
- purevpn.com
4.4
Excellent
17K reviews
Replied to 71% of negative reviews
Typically replies within 48 hours
Invited
Great Customer Service
Ths CS agent Saad, responded to my issue promptly and resolved it quickly, thanks!!!
Date of experience: July 06, 2025
Reply from PureVPN
Hi! Great to hear that, thank you! Saad will be happy to know he could assist you promptly and get things sorted quickly.
He really helped to resolve my issue
He really helped to resolve my issue, with patience and helping to resolve in right steps..
Date of experience: July 07, 2025
Reply from PureVPN
Hi! Glad to hear your issue was resolved smoothly! We truly appreciate your kind words about the support and patience you received.
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Great service and help very efficient
Great service and help very efficient
Date of experience: July 07, 2025
Reply from PureVPN
Hi! Glad to hear you found the service efficient and helpful. We're always here if you need anything!
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Saad was very kind and helpful
Saad was very kind and helpful, he helped me resolved very efficiently my connection issue. Many thanks, Dorothee
Date of experience: July 06, 2025
Reply from PureVPN
Hi! So happy to hear Saad was able to help you quickly and kindly. We’ll be sure to share your thanks with him!
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saad was kind and helpful and patient.
saad was kind and helpful and patient.
Date of experience: July 06, 2025
Reply from PureVPN
Hi! Really glad to hear that! Saad will be happy to know his kindness and patience made a difference.
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Excellent customer service from Saad
Excellent customer service from Saad. Sorted out my issue. Thank you
Date of experience: July 06, 2025
Reply from PureVPN
Hi! Thank you for the kind words – so glad Saad was able to sort things out for you. We'll make sure he sees your appreciation!
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Quick and clear communication
Quick and clear communication. Got my issue resolved satisfactorily in a few quick minutes with a minimum of text exchanged. Amazingly successful.
Date of experience: July 05, 2025
Reply from PureVPN
Hi! Thank you for the kind words! We're glad we could resolve your issue quickly and clearly. Always here to help whenever you need us!
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so good support
so good support
special i wanna say thanks a lot shehryaar
Date of experience: July 04, 2025
Reply from PureVPN
Hi! Thanks so much for the great feedback! We're happy you had a good support experience. Shehryaar will be thrilled to hear your kind words!
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I have used Ivacy
I have used Ivacy, and since the migration last year, now PureVPN. In every ticket I have created and every Engineer and Customer Services rep I have worked with they have all been patient, knowledgeable, honest and polite. Today is no different!
Shehryaar has been a pleasure to work with and answered all my questions.
A credit to the team!
Date of experience: July 03, 2025
Reply from PureVPN
Hi Tony! Thank you so much for your kind words and continued support! We’re thrilled to hear about your positive experience throughout the migration and with our team. Shehryaar will be especially happy to know he made a great impression — we’ll be sure to pass on your appreciation. If there’s ever anything else you need, we’re just a message away! 💚
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Reply from PureVPN
Hi! Thank you! We're happy to hear that Imtiaz was able to resolve your issue quickly. We’ll be sure to share your feedback with him! 😊💚
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Excellent speedy resolution to my…
Excellent speedy resolution to my problem. Imtiaz was great.
Date of experience: July 03, 2025
Reply from PureVPN
Hi Jim! Thank you for the wonderful feedback! We're glad to hear Imtiaz was able to resolve your issue quickly and effectively. We'll be sure to pass along your kind words to him!
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Excellent support from Imtiaz at PureVPN
I had a great experience with PureVPN's support team. Imtiaz was quick, helpful, and very professional in solving my issue. I really appreciate the clear explanation and friendly approach. Highly recommended!
Date of experience: July 03, 2025
Reply from PureVPN
Hi Jonathan! Thank you for the fantastic feedback! We're glad to hear you had a great experience with our support team. Imtiaz will be happy to know his quick, professional, and friendly assistance made a difference. We truly appreciate your recommendation! 😊💚
Invited
Reply from PureVPN
Hi! Thank you for the wonderful feedback! We're glad you had a great experience and that Saad was able to assist you with kindness and support. We'll be sure to pass this along to him! 😊💚
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(Saad) is grate
(Saad) is grate, he helped me today in like magic, he is very smart and talented
Date of experience: July 02, 2025
Reply from PureVPN
Hi Omar! Thank you so much for the kind words! We're thrilled to hear Saad was able to help you so effectively — we'll be sure to pass along your appreciation. He truly is a valuable part of our team! 😊💚
Invited
Reply from PureVPN
Hi Felix! Thank you! We're happy to hear you appreciated the prompt service. We're always here to assist you! 😊
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Quick response with several options…
Quick response with several options presented.
Date of experience: July 02, 2025
Reply from PureVPN
Hi! Thank you! We're glad we could respond quickly and provide you with multiple options. Your satisfaction is our priority! 😊
Invited
Cheap plans, and sufficient speed
Cheap plans, always a lot of discounts, and sufficient speed. 24/7 support.
Date of experience: July 02, 2025
Reply from PureVPN
Hi! Thank you for the great feedback! We're happy to hear you're enjoying our affordable plans, reliable speed, and 24/7 support. We're always here to help! 💚
Invited
Reply from PureVPN
Hi! Thank you! We're glad you had a quick and smooth experience. We're always here if you need anything! 😊
PureVPN is great
PureVPN is great! I’ve been a costumer for a few years now and it works perfectly. And the costumer service is speedy and friendly.
Date of experience: July 01, 2025
Reply from PureVPN
Hi! Thank you so much for your kind words and continued support over the years! 😊 We're thrilled to hear that PureVPN has been working perfectly for you and that you've had a great experience with our customer service. If there's ever anything you need, we're just a message away! 💚
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Just switched from Unlocator….
Just switched from Unlocator but going from smartdns to vpn was no problem with Saad for the support on my side got both my iPhone and ATV connected within minutes
Date of experience: July 01, 2025
Reply from PureVPN
Hi! Thank you for the great feedback! We're glad that Saad was able to get you set up quickly on both your iPhone and Apple TV. Welcome to PureVPN — we're here if you ever need anything! 🙌💚
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