The fact that a person orders one bag and doesnt want the extra yet are forced to watch extensive mundaned hard hustling fear inducing videos is ridiculous and scammy at best. It is illegal for you t... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
You added those "tummy chews" to my order last time I ordered and I thought they were free but I ended up paying for them and now you add them to my order again. I tried deleting them as I don't want... See more
Verified
At first when I started using this on my fur baby, I didn’t see much of a difference. As time moved forward, I started to see a difference in his teeth and smelling of his breath. I decided to stop us... See more
Company replied
Verified
Customer care called regarding my order situation was fixed. Seems they reached to their customers with any issues they solve it. Your not left in the wind.
Company replied
Company details
- #54 of 60 best companies in Pet Supply Store
Written by the company
Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives. Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee. With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com. Popular Pup Labs Products: 1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues. 2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues. 3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.
Contact info
1209 Orange St, 19801, Wilmington, United States
- 855-207-7351
- support@puplabsusa.com
- puplabs.com
3.6
Average
475 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
Verified
Pro Denta has improved my dogs dental…
Pro Denta has improved my dogs dental issue tremendously!!
Date of experience: July 06, 2025
Verified
I didn't see anywhere that this is auto…
I didn't see anywhere that this is auto ship. Only wanted one month to try.
Date of experience: July 06, 2025
Verified
These products work for my dogs
The products I have purchased from you have been helping my dogs. Especially the K9 Belly Bliss.
Date of experience: July 06, 2025
Verified
Add-ons to my order
You added those "tummy chews" to my order last time I ordered and I thought they were free but I ended up paying for them and now you add them to my order again. I tried deleting them as I don't want to be charged for them again even though you say they're "free". I don't want to be charged for the "tummy chews" again because I didn't order them.
Date of experience: July 05, 2025
Verified
great help with my order mixes up
great help with my order mixes up. you need to have a phone # on your site.
Date of experience: July 04, 2025
Verified
I wish not to be charged every 30 days
I wish not to be charged every 30 days. What is this all about? I didn't sign up for this.
Date of experience: July 04, 2025
Verified
Dental Powder
Helps their breathe and teeth better than anything I've tried.
Date of experience: July 04, 2025
Verified
Awesome
Customer care called regarding my order situation was fixed. Seems they reached to their customers with any issues they solve it. Your not left in the wind.
Date of experience: July 03, 2025
Reply from Pup Labs
We’re so glad to hear that our Customer Care team was able to assist and resolve your issue! 🌟 We always aim to make sure no customer is left in the dark — thank you for giving us the opportunity to make things right. 🐶💛
Verified
Great customer service and really…
Great customer service and really helping my dogs breath and teeth
Date of experience: July 01, 2025
Reply from Pup Labs
Thank you so much for the kind words! 🐶✨ We're thrilled to hear that you're seeing a difference in your dog's breath and teeth. We are also glad that you've had a great experience with our customer service team. We're always here to help and love being part of your pup's wellness journey! 💙
Verified
Not happy my delivery never got here
Not happy my delivery never got here. Not happy with the fact you threw me into auto ship I will be be ordering again.
James
Date of experience: July 02, 2025
Reply from Pup Labs
We're truly sorry to hear about your recent experience and appreciate you bringing it to our attention. We understand how frustrating it can be when a package doesn't arrive as expected, and we want to make it right. A reshipment has already been processed for your order, and you should receive tracking information shortly.
Regarding the auto-ship, we completely understand your concern. Our subscription program is designed for convenience, but we never want a customer to feel caught off guard.
Thank you for giving us the opportunity to make this right. 🐾
Verified
Noticed a change
At first when I started using this on my fur baby, I didn’t see much of a difference. As time moved forward, I started to see a difference in his teeth and smelling of his breath. I decided to stop using it and not reorder again. I just reordered because there was a difference when I gave it to him.
Date of experience: May 01, 2025
Reply from Pup Labs
Thank you so much for sharing your experience with us! We’re glad to hear that you started to notice a positive difference in your fur baby’s teeth and breath over time. It’s not uncommon for results to take a little while to become noticeable, and we appreciate you giving the product a fair shot. We’re thrilled to have you back and look forward to continuing to support your pup’s health! 🐾💙
Verified
Site was easy to maneuver through
Site was easy to maneuver through.
Was able to order what I wanted including a discount 😃
Date of experience: July 01, 2025
Reply from Pup Labs
Thank you for the great feedback! We’re glad to hear the site was easy to navigate and that you were able to place your order with a discount 😊 We appreciate your support and are here if you ever need anything!
your company is very honest and do…
your company is very honest and do what you say you will do.
Date of experience: June 22, 2025
Reply from Pup Labs
Thank you so much for your kind words! We’re committed to being transparent and delivering on our promises — it means a lot to know it’s appreciated. 😊🐾
Refund
I just spoke with Dominic in customer service. My Goldendoodle had many allergy issues.Licking, biting feet and many ear infections. I tried K9 Belly Bliss for months. When he starting shaking his head with another ear infection, I decided to take him to the vet. She said the product wasn't bad to give him but his situation needed different treatments. Dominic was a pleasure to talk to and refunded my money. I will try other products with this company. Patti
Date of experience: June 27, 2025
Reply from Pup Labs
That’s wonderful to hear, Patti! We’re so glad Dominic was able to assist you and that you had a positive experience with our customer service. We’re sorry to hear about your Goldendoodle’s ongoing issues, but we appreciate your willingness to try other products with us. Wishing your pup a smooth and speedy recovery! 🐶💙
The fact that a person orders one bag…
The fact that a person orders one bag and doesnt want the extra yet are forced to watch extensive mundaned hard hustling fear inducing videos is ridiculous and scammy at best. It is illegal for you to double or triple charge anyone who clicks off your page or clicks back. I will say this I want my order cancelled and I have reported your scam business to IC3 the F.B.I. fraud and internet fraud division. You are hustling and scamming people.
Date of experience: June 25, 2025
Reply from Pup Labs
Thank you for your feedback, and we’re truly sorry for the frustration this has caused. That experience is absolutely not what we want for any of our customers. We take concerns like this seriously and will make sure your request is handled promptly. Someone from our team will reach out to confirm your cancellation and ensure this is resolved to your satisfaction.
Spoke with Dominick and he was very…
Spoke with Dominick and he was very professional and pleasant to speak with.
Date of experience: June 25, 2025
Reply from Pup Labs
That’s great to hear! We’re glad Dominick was able to assist you professionally and pleasantly. We’ll be sure to share your kind words with him! 😊
NO REFUND
Your ProDenta product made my dogs sick and even after three emails requesting a refund as promised in your ad, I have received NO response
Date of experience: June 17, 2025
Reply from Pup Labs
We’re truly sorry to hear about your experience and your dogs feeling unwell — that’s never what we want for any pet or pet parent. We also apologize for the lack of response to your previous messages.
Please know that we take these concerns seriously. A member of our team will reach out to you directly to ensure this is resolved promptly, including processing your refund in line with our guarantee. Thank you for your patience, and again, we’re very sorry for the frustration this has caused.
My dog was down and unable to move at…
My dog was down and unable to move at all. After using this product for three months she was able to at least turn around but never able to get up but she was almost 18 when she passed away so she had a good long life
Date of experience: June 10, 2025
Reply from Pup Labs
Thank you for sharing your story. We’re so sorry for your loss — 18 years is a remarkable life, and it sounds like she was deeply loved. We’re honored that our product could offer her even a little comfort in her final months. Sending you warmth and healing. 🐾💛
After raising malamutes for 3 decades I…
After raising malamutes for 3 decades I have never found anything better than pro denta. It takes a little time be patient but if you do it two to three times a day it's a game changer I've tried pet labs and many other products and it just didn't do it I want you to know this is a game changer! My dog has been on it since the first of the year and it really works people it does. Amen
Date of experience: June 19, 2025
Reply from Pup Labs
Wow — thank you so much for your incredible feedback! Hearing this from someone with decades of experience raising Malamutes truly means the world to us. We’re thrilled that Pro Denta has made such a difference for your pup and appreciate you sharing your routine — consistency really is key! Thanks again for the kind words and support. 🐾🙌
I had ordered the large quantity of pup…
I had ordered the large quantity of pup Labs Freedom drops for my 10yr old labrador retriever, as she has been lame on her front left leg for three yrs. She is on Ibrella once a month injectable and I cleared using the Pup Lab freedom drops with both vet and Christopher from Pup Lab. Got the Freedom drops just a half hour ago and met the UPS guy at the door. Opened and the drops were very hot to touch. Christopher said they would be fine since Freedom is all natural. Very polite and helpful and made me feel secure with giving them to my baby girl. I thank you Christopher and will update you all on Chloe's progress. Kate
Date of experience: June 18, 2025
Reply from Pup Labs
Thank you so much for sharing your experience, Kate! We’re so glad the drops arrived safely and that Christopher was able to provide the reassurance and support you needed. Chloe is lucky to have such a caring mom, and we’re all rooting for her continued progress. Please keep us posted — we’d love to hear how she does with the Freedom drops! 💛🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.