Brought a ix7 pro scooter delivered in 4 days around Christmas which is great, also I didn't bombard punk ride with msg but asked a few questions friendly helpful staff also msg me back within about a... See more
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shockingly poor service - ordered an iscooter i10, with express delivery.. money left account immediately, & never heard a thing from the compensation in 4 days. No emails, no calls,no customer se... See more
Company replied
11 weeks after posting my poor review I still have a broken scooter with no replacement part. Below is a full breakdown of my experience with Punk Ride. I can safe... See more
This company is great! And their customer service is awesome and super fast response times. They are a safe and secure website and i recommend it to anyone that is looking to treat themselves or someo... See more
Company replied
Company details
Written by the company
At Punk Ride, we are not just a brand; we're a movement that redefines urban mobility, and we're proud to collaborate with some of the finest names in the electric revolution market. As a sub-brand of Zippy Ride LLC, Punk Ride stands as a testament to the fusion of cutting-edge technology and the rebellious spirit of punk culture.
Contact info
12212 StoneLake Ranch BLVD, 33592, THONOTOSASSA, United States
- customerservice@punkride.com
- punkride.com
3.5
Average
76 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
Worst customer service ever!!!
11 weeks after posting my poor review I still have a broken scooter with no replacement part. Below is a full breakdown of my experience with Punk Ride. I can safely say they are the worst company I have ever dealt. Customer service is non existent just delay tactics and lies.
Sorry this is so long but just to let people know what they are dealing with.
7/1/25
Purchased iscooter from Punk Ride for £595
17/4/25
Emailed punkride customer service to say
Scooter stopped working with Error code E19.
23/4/25
Emailed again as no response
25/5/25
Rang Punkride customer service. Diverted to somebody's personal voicemail. Again no reply.
27/7/25
Put poor review on Trust Pilot.
28/5/25
Got reply on Trust Pilot saying to email customer service again
29/5/25
Emailed customer service
3/6
Still no reply so I put another poor review on Trust Pilot. Got another reply asking for Order Number.
I was told that replacement part had been shipped on 20/5/25.
10/6
Emailed to say the part has still not arrived.
12/6
Offered €20 refund
17/6
Offered 50% Refund if I repair scooter myself
26/6
E.aiked to say that no local companies will repair iscooter due to problems sourcing parts and very hard to repair. I asked Punk Ride for full refund
27/6
Email from Punkride looking £27 to cover shipping fee to resend another part.
30/6
Email from punkride to say they are sending part foc and will forward tracking number
6/7
Still no part or tracking details
Date of experience: July 06, 2025
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3rd review for this atrocious company
3rd review for this atrocious company.
They sold me a bike which was delivered on 28th February, I reported it as faulty and they told me they couldn’t replace as it was outside their returns window. Turns out it wasn’t as the invoice on the shop invoice gave a date for return period and I emailed before that date.
The bike is a hidoes c1, the throttle wasn’t working at all and the pedal assist was intermittent. After requesting the same information multiple times, They replaced the throttle and asked me to pay shipping which I refused. Turns out it wasn’t the throttle, even after I said it wouldn’t be. They then sent a replacement motor which also didn’t fix the issues so told me to return the bike.
This also didn’t fix the issue so after more emails backwards and forwards they agreed to let me return the bike for repair or replacement. They told me a return date, didn’t happen, then another return date, guess what…..no pick up. They had told the courier another day to them. 3 days later it was collected. I was told by punkride that it didn’t need packaging as the courier would supply that. When the courier arrived they said they couldn’t take it as no packaging. My dad managed to find some bubble wrap and off it went.
Once they had it, they stopped responding to emails which set even more alarm bells ringing. Finally got a response and was told it was being returned and then no response again. I emailed their manager/director Mike who is rude and he told me they were waiting on a replacement unit being sent to them.
The return was arranged to go to my parents and it didn’t arrive! I then had to message the courier to change the delivery address as my parents were on holiday. Finally received the bike back thinking it was a new one after all the faulty one was new as it had only been ridden 3 times as was faulty. My dad wanted to put it together and make sure everything worked as they hadn’t exactly been reliable and he was on holiday when it was returned.
Finally put what we thought was the new bike together and it’s 2nd hand!!! It’s got a dent on the mud guard, mud in the mud guards, rust on the bit the chain and pedals are. I have emailed them about it sending pictures and they said it was my bike which was returned but it isn’t and I have an email from Mike advising it was a new unit. They have said they can’t issue a partial refund and if I’m not happy then to return the bike AGAIN!!
They are the worst company I have ever dealt with. I have put a charge back in with my bank as this company is fraudulent. They also state that all the negative reviews on here are competitors.
So not only do I have a 2nd hand bike that I paid full price for, they have cost me money having to pay for travel and loss of earnings from hanging around waiting on it being collected and returned. Do they care? No! I have about 150 emails from myself and them over almost 3 months and they keep asking me to amend my trustpilot reviews!
If you’re thinking of buying from this company, run away, as fast as you can!!!!
EDIT 26/06 - another email asking me to change my review. They don’t like to fully resolve the issue and don’t like being called out on it either by the looks of it.
Date of experience: June 23, 2025
I had an issue with the delivery which…
I had an issue with the delivery which was not punk ride's fault and they were very helpful in helping me receive my scooter
Date of experience: June 20, 2025
Reply from Punk Ride
Hi Mohammed,
Thank you so much for your kind words — we’re really glad to hear that you received your scooter and that we could assist along the way.
Even when issues are outside of our control, we’ll always do our best to support our customers and make sure everything is sorted smoothly.
We truly appreciate you taking the time to share your experience. If you ever need anything else, don’t hesitate to get in touch.
Best regards
The Punk Ride Team
Update on Faulty Hidose B10
Hi So last month I purchased a Hidose B10 from Punkride.
However long story short I have had many issues with the bike.
First a faulty LCD display was replaced.
Then I have had 4 flat tires.
Now The bike has powered of and will not turn on again.
While I was riding it just stopped and powered of.
The bike was sufficiently charged.
There has been a clear faulty bike sent out to me.
This has honestly caused me much stress.
If Punkride refund me the full amount for the E bike I will call it a day.
And have a different opinion on there company.
However for now this has caused nothing but stress for me.
Date of experience: May 15, 2025
Bad experience in future avoiding them
Tried make purchase money got taken but there was no trace of my order and no confirmation from my purchase so emailed over and got told no trace of any orders active so cancel it waited for that lot of money to come back to me in the mean time I purchased again for second time and had same problem again so now canceling once again the second order because no trace of my purchase or no emails from confirmation order not a good experience should be pretty straightforward with order on there site but it wasn't one unhappy customer would not recommend.... you guys need to sort your company out absolute joke if I am truthful you guys never emailed me no tracking u guys couldn't find me on system and u waiting 46 hours until I stepped in and told my bank and they got my money back i am a new customer to your site and absolutely wasted 46 hours of my life on 2 orders to anyone who is looking into this site I would avoid unless you want to be messed around with the purchase avoid avoid avoid
Date of experience: June 17, 2025
Reply from Punk Ride
Dear Dale,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered.
To help us investigate and resolve this issue as quickly as possible, could you please provide your order number(s)? This will allow us to locate your orders and understand what went wrong.
We appreciate your patience and hope to make things right for you.
Best regards,
The Punk Ride Team
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Punk rider deducted the amount from my…
Punk rider deducted the amount from my bank and i can't track my order! It says that neither my order nor my phone number exists? On june 7th. I bought an electric Punk Rider scooter, for which i received a confirmation, but i didn't get it yet. June 16th. I tried to call punk rider.com +15409217403, but no one picked up the phone, it always wnt to voice mail???
Mykola Dovhan
Denmark
Date of experience: June 07, 2025
Reply from Punk Ride
Dear Mykola,
Thank you for reaching out to us.
As we track your order, we noticed that no contact number or email address was provided with the order, which has made it difficult for us to get in touch. According to our records, your order was marked as delivered.
Could you kindly confirm if you have received the scooter? This will help us assist you further.
We apologize for any inconvenience caused and look forward to your reply.
Best regards,
The Punk Ride Team
I ordered the iscooter i10 max on…
I ordered the iscooter i10 max on Sunday and received it yesterday the delivery was good and they reply to their emails pretty quickly so I would recommend ordering from here
Date of experience: June 11, 2025
Reply from Punk Ride
Dear Oleksander,
Thank you so much for your kind review and for choosing Punk Ride!
We're really glad to hear your iScooter i10 Max arrived quickly and that you're happy with our service.
If you ever need any assistance or have any questions, please don’t hesitate to reach out to us at: customerservice@punkride.com, we're always here to help.
Enjoy the ride!
Best regards,
The Punk Ride Team
Fraud Scheme - Update on my case
Hey everyone, as you know, I payed for an scooter which didn't fit very well to my needs. I never tried the scooter out, only inside, and I decided to return on the same day that I got it. I pay from my end to have the scooter returned, but after 2 weeks this company claim that they simply "send the wrong return address". Now they want me to get the product returned to my home by myself, and send to other address. I got legal help and this is simply an strategy of all fraud scheme to retain your money. I informed them, that I'll be glad to cooperate once I receive the full amount of my refund, since I've done everything right on my side, and it was their mistake. Their answer was: "we can't issue all the money back because we need to ensure compliance with your policies."
I was curious about what policies do they have regarding sending the wrong return address to the customer, and then I asked them this question. And guess what? No answer whatsover.
I've been sharing this every day to alert all of people that are thinking about to buy with them, don't. And if you if you already did, flag them as scam asap.
All the best.
Date of experience: June 10, 2025
Reply from Punk Ride
Dear Marjorie,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we apologize for the inconvenience caused by the incorrect return address.
Please understand that our policies are designed to ensure fairness and transparency for all customers. We acknowledge our mistake in providing the wrong return address and are committed to resolving this issue with goodwill by offering a 60% partial refund upfront and arranging free collection from your home.
We genuinely want to resolve this matter amicably and encourage you to reach out to us directly so we can assist you further and complete your refund once the item is returned.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Best regards,
The Punk Ride Team
9 days since i order
10 days since i order, still nothing. Money gone from account first day.
Update! Got it after 10 days, its ok för me, did already have one scooter, powerless, i did just longing for the rocket
Date of experience: June 09, 2025
Reply from Punk Ride
Dear Peter,
Thank you very much for updating your review and letting us know that you have received your order.
We appreciate your patience throughout the process.
If you have any further concerns or need assistance in the future, please don’t hesitate to email us. We’re always here to help.
Best regards,
The Punk Ride Team
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Good
Bought an ix4, arrived in 4 days (3 business days) with express shipping and came well. Only tested for about 5 minutes so far so good.
Date of experience: June 02, 2025
Reply from Punk Ride
Hi Niwar,
Thank you so much for your feedback! We’re glad to hear your ix4 arrived quickly and that you’re happy with it so far.
If you have any questions or need assistance, feel free to reach out anytime.
Best regards,
The Punk Ride Team
I ordered an i scooter i10 about 4 days…
I ordered an i scooter i10 about 4 days ago. How over i payed for fast delivery. And its not came yet. Its meant to come in 1-3 days
Date of experience: May 29, 2025
Reply from Punk Ride
Hi George,
Thank you for reaching out, and we’re really sorry to hear that your iScooter i10 hasn’t arrived yet—especially since you selected fast delivery.
We completely understand how frustrating this is. While we did ship your order promptly, sometimes courier delays can unfortunately occur, even with express services. We’re currently checking with the courier and will update you as soon as we have more information.
In the meantime, please feel free to share your order number if you haven’t already, so we can look into this more specifically.
Thank you for your patience—we’ll make sure this gets resolved as quickly as possible.
Best regards,
The Punk Ride Team
Aovo Pro Max
Hi, I have ordered for Aovo Pro Max 500W as you can see my order placed record in your system. But unfortunately you delivered me another one which name is Ladped.
However, the customer support team is very supportive and they investigate the matter with the manufacturer and confirmd me that this is the same product only the labeling has changed. Even they confirmed me during 1 year of warranty period if anything issue they will serve quick support.
If it is so then I think I have no issue with this. Bike is working fine but I have doubt about battery Wh. Because I am not getting the closure milage what has described in Spec. I am getting 25Km/h but Spec has 35 to 40Km/h. Overall it is OK for the time being. I hope punkride should work with manufacturer regarding battery capacity and quality which is very important. Thanks.
Date of experience: May 26, 2025
Reply from Punk Ride
Dear Abdus Salam,
Thank you for reaching out and sharing your concerns.
We would like to clarify that the Ladped brand you received is still part of the Aovo Pro family.
It is not a duplicate but a genuine product from the same brand line.
However, we understand your concerns about the performance issues you are experiencing.
Please let us know if the scooter continues to have problems, and we will be happy to assist you further with troubleshooting or replacement options.
We appreciate your patience and look forward to resolving this for you.
Best regards,
The Punk Ride Team
poor service, but resolved after my initial review on trust pilot
shockingly poor service - ordered an iscooter i10, with express delivery.. money left account immediately, & never heard a thing from the compensation in 4 days. No emails, no calls,no customer service... nothing ! I tried to contact them all day & still nothing via email , phone, and the Apps... truly Shocking. - I started this review as 1 star, but updated it to 3 star,on the basis that the price was awesome & in the end I got my scooter, but 3 star is based on overall experience now
Date of experience: May 23, 2025
Reply from Punk Ride
Dear James,
Thank you for reaching out and sharing your concerns.
After investigating your order, we see that the iScooter i10 has been marked as delivered. However, we have not received any email from you as the contact information was not provided when filling out the order details.
Could you please confirm whether you have received the scooter? This will help us look into your case further and assist you accordingly.
We understand how important timely communication is and want to ensure this matter is resolved for you as quickly as possible.
Looking forward to your confirmation.
Best regards,
The Punk Ride Team
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I10 iscooter
Excellent customer service and very helpful with my enquiries. Lovely scooter and I've got one happy lad👌
Date of experience: May 21, 2025
Reply from Punk Ride
Hi Claire,
Thank you so much for your kind words and for sharing your experience with us!
We’re thrilled to hear that you’re happy with the scooter and that your lad is enjoying it—that truly makes our day! It’s also great to know our team was able to support you with your enquiries.
Your feedback means a lot to us and keeps us motivated to keep delivering the best service we can.
If there’s anything else we can help you with down the road, please don’t hesitate to get in touch.
Best regards,
The Punk Ride Team
Third and final review
Great scooter but not for beginners (which they make clear). I would recommend immediately buying a portable electric air pump (Ophanie is the brand I bought). They aren’t that expensive, they are really easy to use and it’s the only way to fill up the tires. I wish I knew that information from the start because it would have saved me some grief. That being said it has a lot of power. I can get up the steep hills of Seattle at 15 mph. If you engage the dual motor and sport mode it is like warp speed. So be careful about which mode you have it on. When I first rode it I had it on eco mode and dual motor so I took off like a rocket but only went 13 mph. I was confused until I figured out how to switch modes and which works best for my routine (ideally standard mode and single motor is best for most short trips). Also, you can switch between modes by pushing the start button down firmly for a second. I don’t think that detail is in the manual. Lastly, make sure the locking system on the stem is pushed up and locked because I don’t think that is clear in the manual. I crashed because I didn’t know that was there and assumed it locked automatically like other scooters and the stem unfolded.
Date of experience: May 17, 2025
Reply from Punk Ride
Thank you for taking the time to share your feedback with us.
We genuinely appreciate your thoughts on the Punk Rider Pro and are sorry to hear about the issues you’ve been experiencing with the tires.
We completely understand how frustrating it can be to deal with tire problems, especially when you need your scooter to be reliable.
While the scooter itself is designed to provide power and speed, we understand your concern with the air-filled tires.
We want to assure you that we take this seriously, and we’re here to support you.
If you're still experiencing trouble with the front tire, we would recommend reaching out to us directly so we can help guide you through the best solution.
Whether that’s assisting you in finding a local service center or providing instructions for a repair, we want to make sure you can get back on the road quickly.
If you decide to stick with air-filled tires, we’d be happy to assist you with any maintenance advice or recommend alternatives that might work better for your needs.
That said, we also have solid tire options available, and we can discuss those if that’s a better fit for you moving forward.
Again, thank you for your feedback, and please don’t hesitate to reach out to us directly for any further assistance. We’re here to help!
Best regards,
The Punk Ride Team
The delivery was fine
The delivery was fine, I got it in time. My son was very happy the first week. But now after one week the scooter just gonin 15 km when it was supposed to do 40km. He called me crying and is very sad. The scooter is also supposed to go for 40km, but now the battery only last for 10km.
Date of experience: April 20, 2025
Reply from Punk Ride
Hi Jenny,
Thank you for your feedback. We're happy to hear the delivery went smoothly and that your son initially enjoyed the scooter.
We're truly sorry to hear about the battery issue you've experienced after just one week. This is not the performance we aim to deliver, and we understand how disappointing this must be, especially for your son.
We would really appreciate the opportunity to look into this further and make it right. Please contact us at customerservice@punkride.com with your order details so we can assess the issue and provide a solution as soon as possible.
Thank you again for bringing this to our attention.
Best regards,
The Punk Ride Team
My sons scooter got damaged through an…
My sons scooter got damaged through an incident. Punk ride where so helpful and so quick to reply to my emails. They took the scooter back and fixed it back to its original state. I would have full confidence in punk ride to help me again with any other issues I may come across.
A top service.
Date of experience: March 10, 2025
Reply from Punk Ride
Dear Mellissa,
Thank you so much for your kind words!
We're truly glad we could help get your son's scooter back to its original condition.
It means a lot to know that you have confidence in us, we’re always here if you need anything in the future.
Thanks again for taking the time to share your experience!
Best regards,
The Punk Ride Team
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i ordered a scooter for the 17th of…
i ordered a scooter for the 17th of april 2025 and fast track express but has not come yet and the tracking updates have not moved,i tried contacting but it was just the same things all the time, it is now 23rd april 2025 and i have still not received my order so i am fuming
Date of experience: April 23, 2025
Reply from Punk Ride
We sincerely apologize for the delay in the delivery of your scooter and for the frustration caused by the lack of tracking updates.
We completely understand how disappointing this experience must be, especially given that you selected our Fast Track Express service and expected timely delivery.
Please know that once a package is handed over to the courier, it is unfortunately out of our direct control.
However, we are actively working with the courier to track your order and provide you with the most accurate updates.
It's also worth noting that the recent Easter holidays have impacted courier services and may have contributed to the delay.
As a gesture of our sincere apologies, we would like to refund the cost of the Fast Track Express shipping. Kindly email us at customerservice@punkride.com, and we will process this refund for you as soon as possible.
Once again, we are truly sorry for the inconvenience caused and appreciate your patience and understanding.
Best regards,
The Punk Ride Team
B10 throttle fault
Ordered a b10 electric bike which arrived within 2 days. The throttle was faulty and a new one was sent out. No problem contacting the company and the matter was resolved. Very pleased with the bike and the customer service was excellent. I have no problem in using this company again
Date of experience: April 18, 2025
Reply from Punk Ride
Thank you for taking the time to share your experience with us.
We’re truly grateful for your kind words and are pleased to hear that your B10 electric bike arrived promptly and that our team was able to quickly resolve the throttle issue.
Your satisfaction is our top priority, and it’s wonderful to know that you were happy with both the product and the service you received.
We greatly appreciate your support and look forward to serving you again in the future.
Best regards,
The Punk Ride Team
If you living in Ireland be ready send it faulty scooter with your own expense to Uk
I bough scooter from this company last august 2024.Really bought for nice days in Ireland where I can leave my car and drive sometimes to work.I got use around roughly 2 months and motor brakes.Contacted Punk ride company and after 2 weeks they decided send me new motor.When I received motor I contacted company in Cork who fixes scooters and brought my scooter with new motor to them.Received video saying that new motor they sent to me is faulty and very dangerous.It works until you press on brakes.When you press on brakes scooter takes off so fast.Can you imagine if i would be on the road I can get killed.Paid people for their work and time an contacted Ounk ride again with video evidences and asked to collect them faulty scooter and faux new motor they sent me.First they said okay but after they charged their mind and offered me to send all this to them in UK with my own expenses and they will fix it for me,Of course I said no,I paid already for their mistake and I didn’t want pay more money for shipping.Would be similar money to buy new scooter.Also there is no guarantee that they will fix properly if they sent me a motor like that.
Date of experience: April 02, 2025
Reply from Punk Ride
First and foremost, we want to sincerely apologize for the experience you’ve had.
Reading your message is deeply upsetting to us, because we never want any of our customers to feel let down, unsafe, or unheard.
We truly regret that the original motor had issues and that the replacement did not meet expectations.
We understand how alarming it must have been to receive a part that didn’t work as intended, your safety is, and always has been, our highest priority.
We completely acknowledge the frustration of having to seek local repair services, and we’re very sorry for the time, cost, and stress this caused you.
It was never our intention for you to be left with extra expenses, and we’re genuinely sorry that our solution, offering to repair the scooter in our UK facility wasn’t suitable given the situation.
We understand that international returns can be costly, and this is something we are actively working to improve for our customers in Ireland and other regions outside the UK.
We are grateful you took the time to share your story, and we want you to know that it matters to us. We are taking your feedback seriously and are looking into how we can handle cases like yours more fairly and efficiently moving forward.
With genuine apologies,
The Punk Ride Team
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