Thank you so much Ruby you are amazing . Thank you for going above and beyond you job title and just being a” friend “ with great customer service ethic . Making me feel welcomed and very easy to talk... See more
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The online process is smooth and understandable. The customer service is great when you get stuck on a certain spot. No hassle, just click apply and done. Being able to be connected to my local rep is... See more
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The quote I received to start my policy was the best I came across. However once I completed the purchase I got a prompt saying "something went wrong" even though the transaction was completed & the... See more
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Call Center number was helpful in resolving and answering questions in regards to my quote. Also, they were able to view my quotes, which the local agent stated she couldn’t do.
Company details
- #72 of 98 best companies in Insurance Agency
- #29 of 40 best companies in Auto Insurance Agency
- #16 of 20 best companies in Business Insurance Company
- #157 of 207 best companies in Financial Consultant
- #9 of 22 best companies in Home Insurance Agency
- #3 of 5 best companies in Renter's Insurance Agency
Information provided by various external sources
Pronto Insurance is an insurance service provider based out of South Texas. Since our foundation in 1997, we have been committed to providing high value insurance products with competitive pricing, superior claims handling and excellent customer service. Pronto maintains its strong hold in the insurance market through its captive agencies, independent agents and franchise locations. In 2005, Pronto General Agency, LTD was established to provide better customer service and facilitate our growth. Pronto’s agencies can be found across Texas.
Contact info
P.O. Drawer 3267, 78523-3267, Brownsville, United States
- prontoinsurance.com
4.5
Excellent
3K reviews
Replied to 10% of negative reviews
Typically replies within 1 month
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Ive seen the snazzy commercials for…
Ive seen the snazzy commercials for Pronto and decided to call and get my daughter auto ins here. From the start it was hard be passed from one person to another every time you call the same number they connect you to different agents and locations. This agent (Jessica Fernandez) was my agent. She was never to be found or available to talk. They charged me 475 plus 800 for two month. I was under the impression that paid for three months. Well they kept my deposit didn't put it towards my policy and Come to find out exactly 30 later i get a call from an agent trying to sell me a auto policy. I told the girl i already had a policy she couldn't find it. I did all the signatures the pictures and payments everything that was requested and was canceled without any communication. I found out i was driving around with no insurance for a month. No warning no call no email. I had to spend close to 3 days on the phone getting hung up on, multiple agents saying they couldn't find any information. After arguing for three days with a 1888 customer service number they refunded me only my 800 and would not refund any of my 475 and could not give any explanation why or what it went toward if it didn't go to my insurance. I warn all people be very careful the agents at Pronto and United American Auto scam people they take their money then cancel without any explanation and give you the run around. BEWARE !!!!! Keep in mind my daughter's driving record is flawless.
Date of experience: April 10, 2025
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Just the way to go we when it comes…
Just the way to go we when it comes down to it! We love Pronto!
Date of experience: May 02, 2025
Money Grubbing to the extreme
I own a 2007 toyota sedan that is paid off. I haven't had any tickets or accidents within the last 5 years and when I purchase insurance, I always pay for it in full at the time of purchase. I purchased a basic policy with Pronto Insurance November of 2024 which cost me $345.88. Yesterday I got a renewal letter saying my policy will expire 5/6/25 and to renew I will need to pay $630.88: $156.70 down payment and 5 monthly installments of $109.78 which each include an installment fee of $15. I called to ask why my insurance went up by $285 since I have a clean driving record, my car is old, fully paid off, and I have the state minimum coverage. I was told Senate Bill 1107 took effect January 2025 so my price has gone up. I asked how much would it be to pay in full up front as I always do to which the representative said the same price. I said it's bad enough that I'm being charges almost double what I paid a few months ago when nothing has changed on my end, but I'm not paying in installments so I shouldn't have to pay installments fees. The representative (who never gave me her name) said everyone has to pay those fees, regardless. I said no, when I pay in full, I don't get charged installments fees. She responded by saying there's nothing she could do. I asked her to remove my card from auto pay and she assured me that it was removed. Today when I called back to confirm my card was removed from autopay, Alejandra said it was still on autopay but that she'd remove it and I could email her to confirm that it was removed. Needles to say, I got insurance with a different company immediately and am paying over $100 less than what Pronto quoted me. I would never recommend doing business with Pronto Insurance.
Date of experience: April 22, 2025
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The ladies were very helpfull
Date of experience: April 04, 2025
Walked in
Walked in, they’re was only one person working, with no customers in store i was told customers on the phone come first. I walked up after she was done on the phone, i was never greeted. So we walked out. Lost out on a new customer. Horrible customer service.
Date of experience: April 04, 2025
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That buy buying direct from pronto you save 100 dollars vs going to their dealers
I was surprised on the price difference I was being charged almost 200 dollars at one of your sellers in town and got it 90 dollars directly from your company saved 100 dollars
Date of experience: March 26, 2025
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Great customer service
Good attitude, good help, fast, understanding
Great customer service
Date of experience: March 24, 2025
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Purchase program is very user friendly.
Purchase program is very user friendly.
Date of experience: March 16, 2025
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