Verified
While using your products for over a decade with good results, we have had some challenges. The biggest is the lack of local tech support when a machine malfunctions. Having to ship to your service ce... See more
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Verified
Everything is always great, I have an issue with our local Fed ex but that is not something that you can control. My one suggestion, could you add the product number to your web site. I almost ordere... See more
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Verified
Upon receipt of our order, we were a little concerned about the set up, but it was well described and supported with documentation and video. The unit performed beyond our expectations and we are... See more
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Verified
I have called several times over the course of a month due to some computer issues. I spoke with Kevin multiple times (stars are for Kevin) and he was great and attentive. The woman I spoke to pasted... See more
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Company details
- #1 of 2 best companies in Printing Equipment Supplier
- #25 of 66 best companies in Computer Accessories Store
About Primera Technology
Written by the company
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Written by the company
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Contact info
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, United States
- 763-475-6676
- mstrobel@primera.com
- primera.com
4.7
Excellent
5K reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
Verified
Bought out of desperation as production…
Bought out of desperation as production has stopped. Lx3000 print heads keep failing before ink is changed. This is the 3rd one.
Date of experience: July 04, 2025
Verified
Labels are great
Labels are great. only complaint is the time it takes to get them,
Date of experience: June 04, 2025
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Ease of using the site
Ease of using the site. Easy to understand even for mentally challenged individuals like me!
Date of experience: June 30, 2025
Reply from Primera Technology
Hi Gerry,
Thank you for the wonderful review! We're thrilled to hear that our website is easy to navigate and helpful to you. If you ever need assistance finding anything there or have any questions, don’t hesitate to reach out. We're here to help!
Best regards,
The Primera Team
Verified
thanks for the part
Date of experience: June 05, 2025
Reply from Primera Technology
Hi Chris,
Thank you for the 5-star review! We’re happy to hear that you received the part you needed. If you ever need anything else, feel free to reach out. We appreciate your business!
Best regards,
The Primera Team
Verified
Customer Sevice is outstanding
Customer Sevice is outstanding. Always there to work out my problems.
Date of experience: June 30, 2025
Reply from Primera Technology
Hi Don,
Thank you for the fantastic 5-star review! We’re so glad to hear that our customer service team has consistently been able to help resolve your issues. We’re always here for you, and we truly appreciate your continued support!
Best regards,
The Primera Team
Verified
Good Technical Support
Good, prompt technical support over the chat feature
Date of experience: June 05, 2025
Reply from Primera Technology
Hi Michael,
Thank you for the great 5-star review! We’re happy to hear that our technical support team was prompt and helpful through the chat feature. If you need any further assistance, don’t hesitate to reach out. We appreciate your feedback!
Best regards,
The Primera Team
Verified
Reply from Primera Technology
Dear Maryann,
Thank you for your great comment. We’re thrilled to hear you love our customer support. Providing fast, helpful service is one of our top priorities, and it’s always great to know it’s appreciated. Thanks again for your kind words and support!
Best regards,
The Primera Team
Verified
Great customer service and support
Great customer service and support. Excellent communication. Shopping was quick and superb!!!!
Date of experience: June 04, 2025
Reply from Primera Technology
Hi Tanya,
Thank you for the wonderful 5-star review! We’re thrilled to hear that you had a great experience with our customer service, support, and communication. We’re also glad to know that your shopping experience was quick and superb! We truly appreciate your feedback and your business.
Best regards,
The Primera Team
Best regards,
Verified
It was a great experience
It was a great experience, just at this time I'm not ordering the 3rd party trays
Date of experience: June 04, 2025
Reply from Primera Technology
Dear Connie,
Thank you for the 5-star review! We’re glad to hear you had a great experience with us. If and when you decide to order the 3rd party trays in the future, we’ll be here to help answer any questions. The 3rd-party Eddie Community is really doing some amazing things lately! We're happy to have them as part of the overall Eddie Ecosystem.
Best regards,
The Primera Team
Verified
Love my Eddie printer!!
Love my Eddie printer!!! Highly recommend this printer. Very easy to work with.
Great customer service!
Date of experience: June 27, 2025
Reply from Primera Technology
Dear Csilla,
Thank you! We’re so glad to hear you’re loving your Eddie printer! It’s great to know it’s been easy to use and that our customer service has been helpful. We truly appreciate the recommendation and your kind words. We're here if you need any assistance.
Best regards,
The Primera Team
Verified
Ordering supplies
Ordering supplies is easy and the reminders to order ink is great.
Date of experience: June 28, 2025
Reply from Primera Technology
Dear K Baker,
Thank you! We’re glad to hear that ordering supplies has been easy and that the ink reminders have been helpful. Making your experience as smooth and convenient as possible is always our goal. We appreciate your continued support.
Best regards,
The Primera Team
Verified
Always a quick turnaround time and love…
Always a quick turnaround time and love the product!
Date of experience: June 27, 2025
Reply from Primera Technology
Dear Desiree,
Thank you for your great review! We’re so happy to hear you love the product and that our turnaround time continues to impress. Fast, reliable service is what we aim for every time. We truly appreciate your support!
Best regards,
The Primera Team
Verified
Rep was thorough and friendly
Rep was thorough and friendly. Helped to resolve my printing issue.
Date of experience: June 01, 2025
Reply from Primera Technology
Dear Judi,
Thank you so much for your kind words! We're glad to hear that our representative was thorough, friendly, and able to help resolve your printing issue. It's always our goal to provide helpful and reliable support.
Best regards,
The Primera Team
Verified
Quick service
Date of experience: May 31, 2025
Reply from Primera Technology
Dear Naomi,
Thank you for the 5-star review! We're so glad to hear you received quick service—that’s exactly what we aim for. We appreciate your support and look forward to helping you again in the future.
Best regards,
The Primera Team
Verified
Great experience!!
They are honest, helpful, experienced and professional.
Date of experience: June 25, 2025
Reply from Primera Technology
Hi Ron,
Thank you so much for the kind words! You really summed up what we strive to be every day — honest, helpful, experienced, and professional. It means a lot to know that came through in your experience with us. We truly appreciate your support and look forward to helping you again whenever you need us.
All the best,
The Primera Team
Verified
Always a good experience
Always a good experience. Excellent quality and quick shipping.
Date of experience: May 30, 2025
Reply from Primera Technology
Dear Laurrie,
Thank you for your 5-star review! We’re so glad to hear that every experience has been a good one. Quick shipping and excellent quality are exactly what we aim for, and it's great to know we're delivering. We truly appreciate your continued support!
Best regards,
The Primera Team
Verified
Pat Stradel is great to work with.
Pat Stradel is great to work with.
Responded to my needs promptly.
Date of experience: June 25, 2025
Reply from Primera Technology
Dear William,
We’re happy to hear that Pat took great care of you and responded quickly to your needs. We'll be sure to pass along your kind words. Providing fast, reliable support is always our goal—we appreciate your business!
Best regards,
The Primera Team
Verified
I have called several times over the…
I have called several times over the course of a month due to some computer issues. I spoke with Kevin multiple times (stars are for Kevin) and he was great and attentive. The woman I spoke to pasted a link and disappeared.
Date of experience: May 30, 2025
Reply from Primera Technology
Thank you for sharing your feedback, Paula. We’re thrilled to hear that Kevin provided you with great service and that you were happy with his support. We’re sorry to hear about your experience with the other agent. We'll look into the support records to see what happened. Sometimes, our agents are assisting multiple customers at once, which can cause a delay in response time. For one-on-one support, calling our support phone number can help avoid this, though there might be a brief wait for a phone agent. Chat agents are usually available immediately as they handle several customers at once.
Just a reminder, Primera’s technical support team is considered the best in our industry. We’re available from 4:00 AM CDT to 10:00 PM on weekdays, and 11:00 AM to 8:00 PM on Saturdays. Our support is always fast and free.
We appreciate your feedback and thank you for your continued trust in us!
Best regards,
The Primera Team
Verified
Quick and easy.
Date of experience: June 23, 2025
Reply from Primera Technology
Dear Julie,
Thank you for your 5-Star review! We're so glad to hear that your experience was quick and easy. We appreciate your feedback and look forward to serving you again!
Best regards,
The Primera Team
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