I’m a senior and wasn’t familiar with your card and system, I received a $250 e-gift for my birthday and I’m not tech savvy, I didn’t receive it right and the customer service was great in helping me... See more
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Ahmed Maged was so patient with me. I'm a senior citizen with very little knowledge of my iPhone and apps. He guided me through the process of fixing the mistakes I made trying to use my gift card. I... See more
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I accidentally deleted one of my gift cards that had funds on them and I thought the process was going to take a couple days, but it took less than 3 hours for a response and my issue to be solved. Th... See more
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Reamar took care of my issue very fast and solved it, I did have to wait in awhile cause she was very busy but her being able to solve my issue so fast I want to give Reamar a shout out. Thank you for... See more
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Company details
Written by the company
Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand. Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Contact info
1411 Broadway, 10018, New York, United States
- (833) 300-0982
- prezzee.com
4.8
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
Great help by Amsaa
Date of experience: July 08, 2025
Reply from Prezzee US
Hi, Ryan! Thank you so much for your positive feedback regarding Amsaa's assistance! We're thrilled to hear that you had a great experience. Amsaa is dedicated to providing excellent service, and your kind words truly mean a lot. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out. We're here to help!
Reply from Prezzee US
Hi Jorge,
Thank you so much for the compliment about Tommy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The staff are amazing
The staff are amazing, I sent an email within hours they responded. All the help I needed was solved. Thank you staff for amazing job.
Date of experience: July 07, 2025
Reply from Prezzee US
Hi Susan! Thank you for the wonderful feedback! We're thrilled to hear our team could assist you promptly and effectively. Your kind words motivate us to continue delivering excellent service. If you need any further assistance, please don't hesitate to reach out. Thanks for choosing us!
Excellent customer service by AndyB.
Excellent customer service by AndyB.
Date of experience: July 06, 2025
Reply from Prezzee US
Hi Marielis,
Thank you so much for the compliment about Andy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Not able to access my gift card do to…
Not able to access my gift card do to email account. Did changed email address and opened two cases, tried to resend gift card to my updated email I did through Preeze but haven’t received the gift card info. Called and I was waiting over 30 minutes and never got to talk to an representative. Very disappointed and dissatisfied with customer service. Until now I have not been able to access the gift card I bought.
Date of experience: July 02, 2025
Reply from Prezzee US
Hi there,
I hope this email find you well.
Thank you for taking the time to provide your feedback about update an account. While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
If you’d like to discuss your experience further, or if there's anything we can do to address your concerns. We've also reached out to you via TrustPilot for further assistance. Please respond there if you need more help.
Thank you so much.
Easy to use for the most part
Easy to use for the most part.
Had a bit of an issue at the self checkout at times, but always resolved.
Date of experience: July 06, 2025
Reply from Prezzee US
Hello,
Thanks for your positive feedback on Prezzee!
We're glad you had a great experience. Your input helps us improve continuously.
If you need assistance or have suggestions, feel free to contact us. We appreciate your support!
The customer service lady was very nice…
The customer service lady was very nice and helpful.
Date of experience: July 05, 2025
Reply from Prezzee US
Hi Geraldine,
Thanks for your positive feedback on Prezzee!
We're glad you had a great experience. Your input helps us improve continuously.
If you need assistance or have suggestions, feel free to contact us. We appreciate your support!
Reamar Pancho did a great job resolving…
Reamar Pancho did a great job resolving my issue. Thank you so much for the quick fix
Date of experience: July 06, 2025
Reply from Prezzee US
Hi Beneeta! Thank you for sharing your experience! We’re thrilled to hear that Reamar Pancho provided a quick and effective solution to your issue. I'll be sure to pass along your compliments. If you need any further assistance, don’t hesitate to reach out. We’re here to help!
Pretty cool company I use them with…
Pretty cool company I use them with afterpay for about a year now.
Date of experience: July 06, 2025
Reply from Prezzee US
Hi there,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Cesar was excellent
Cesar was excellent! Fixed my issue easily once I explained. Super grateful for his help
Date of experience: July 06, 2025
Reply from Prezzee US
Hi Diamond! Thank you for your kind words! We’re thrilled Cesar provided excellent support and resolved your issue efficiently. He’s a valued team member, and we’ll share your appreciation with him. If you need further assistance, feel free to reach out. Thanks again for your feedback—it means a lot!
Reply from Prezzee US
Hi Edward!
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Youssef did an amazing job handling my…
Youssef did an amazing job handling my issue over the phone thanks
Date of experience: July 06, 2025
Reply from Prezzee US
Hi Eli! Thank you for your kind words! We’re thrilled Youssef provided excellent support in resolving your issue. He’s a valued team member, and we’ll share your appreciation with him. If you need further assistance, feel free to reach out. Thanks again for your feedback. It means a lot to us.
Tommy walked me through everything and made sure my gift card was set and activated. Thank you for your help Timmy
Tommy walked me through everything and made sure my gift card was set and axrivated
Date of experience: July 06, 2025
Reply from Prezzee US
Hi Cassandra! Thank you for your kind words! We’re thrilled Tommy could assist you effectively and ensure your gift card was set up smoothly. He’s a valued team member, and we’ll share your appreciation with him. If you need further assistance, feel free to reach out—we’re here to help!
Call up to get information
I called up to to get some information and Rita Baking was so attentive she answered all my questions and assist me in the very best possible way .
Date of experience: July 05, 2025
Reply from Prezzee US
Hi Audrey,
Thank you so much for the compliment about Rita! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Very simple and easy
Very simple and easy. With my on the go schedule its streamline perfectly. To provide as a gift.
Date of experience: July 02, 2025
Reply from Prezzee US
Hi, Danni! Thank you for your feedback! We're glad to hear that you found our service simple and easy to use, especially with your busy schedule. If you have any more thoughts or need assistance, feel free to reach out. We're here to help!
Angel was extremely helpful !
Date of experience: July 05, 2025
Reply from Prezzee US
Hi there. Thank you for your kind words! We're delighted to hear that Angel provided you with such helpful service. We'll be sure to pass along your appreciation to her. If you have any more questions or need assistance, don’t hesitate to reach out. We're here to help!
Big shout out to Ms.Ruth who helped me…
Big shout out to Ms.Ruth who helped me changing my no.and to find my gift card she's a happy person the way she talked to me , thank you Ruth for your help.🤗
Date of experience: July 04, 2025
Reply from Prezzee US
Hi, Cristina! Thank you so much for your heartfelt feedback! We’re delighted to hear about your positive experience with Ruth—she’s truly a valued member of our team, and we’re proud to have her. Your kind words mean a lot to us, and we’ll make sure to pass on your appreciation to Ruth. It’s always our goal to provide friendly and helpful support, and we’re thrilled we could assist you in resolving your issue. If you ever need further assistance, please don’t hesitate to reach out. Thanks again for taking the time to share your experience—it truly brightens our day!
I was impressed by the chat and how…
I was impressed by the chat and how easily I was able to fix my issue.
Date of experience: July 03, 2025
Reply from Prezzee US
Hi Lynn! Thank you so much for your kind feedback! We’re thrilled to hear that you found the chat helpful and that we could assist in resolving your issue quickly and easily. Our goal is to make every interaction as seamless and efficient as possible, so your positive experience means a lot to us. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help.
She very helful
Date of experience: July 03, 2025
Reply from Prezzee US
Hi, Monica! Thank you for your feedback! We're thrilled to hear that you found her assistance helpful. If you need any further support or have more questions, please feel free to reach out. We’re here to help!
Jeralyn very patient.
Jeralyn was very patient with me, I was frustrated because I didn’t receive my gift cards and she was nice and resend the gift cards to my email. Thank you
Date of experience: July 03, 2025
Reply from Prezzee US
Hi, Reva! Thank you for sharing your experience! We’re so glad to hear that Jeralyn's patience and kindness helped resolve your issue. Ensuring you receive your gift cards is our priority, and I’m pleased to know she was able to assist you effectively. If you need any more help in the future, feel free to reach out. We're here for you!
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