Premium Home Source Reviews 262

I purchased the complete set of Forno appliances from PHS. The stove needed to be returned/exchanged. Although it was a long process, the company followed through and took care of the refund with Forno and made sure my problem was resolved. I'd recommend them and purchase from them again for that.

Date of experience: June 23, 2025

I LOVE THIS REFRIGERATOR!
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We moved cross-country 5 years ago.
The place we moved into had a small refrigerator so we just used it. But after 5 years, I deserved better and bigger! So I began looking! I looked for 6 months in stores and online! When I came across Premium Home Source, I was amazed! Their prices were good and the company was out of Canada! I’m in California. I wanted to support them! I chose the counter depth one that was “medium” in size. I do not need a HUGE one in my medium kitchen. It has worked so well! I absolutely LOVE it! The delivery guys unpacked it and set it in place. My husband hooked up the water line, then put the silver handles on, plugged it in, and we were good to go! It is very quiet too! It does also include gold handles! Bonus if I paint the walls a different color someday. So look around, but come back here to buy. Happy Trails!

Date of experience: June 12, 2025

Premium Home Source took care of us from start to finish and made this stress free! We were completely gutting out kitchen and it was our first time - they guided us about sizing and specs and the exact right appliances for our needs. Really thankful for their entire team - everyone we interacted with was 10 stars! The pricing was great too - they had the lowers price available anywhere we looked online. Thanks again!

Date of experience: June 13, 2025

PHS helped me choose then perfect Forno appliance package for my home! Their customer service was superb and pricing was unmatched. The appliances actually arrived too quickly and we weren’t quite ready for them and they helped me delay delivery for 1 more week so my contractors could make room for them. Everything was in perfect condition when it arrived and the packaging was in a sturdy reinforced box to keep everything secure. Very happy with the products and the service I received - thank you Premium Home Source!

Date of experience: June 13, 2025

I had a great experience and we love our Forno appliance so far. Premium Home Source was extremely helpful and we had our appliances delivered in a couple weeks. The customer service is excellent. Thank you!!

Date of experience: June 13, 2025

Flawless Price‑Match Experience!

I’m genuinely impressed by how smoothly honored their price‑match promise. As soon as I showed the lower advertised price, the associate verified it in minutes and adjusted my purchase—no hoops, no hassles. The difference showed up right at checkout, saving me both money and time. This level of transparency and customer‑first service is why I keep coming back. Big thanks to the team for proving that price matching can be quick, easy, and actually pleasant! Highly recommended.

Date of experience: June 02, 2025

We had an amazing experience, Alex was so responsive and helped us to get exactly what we were looking for. We look forward to continue working with them in the future.

Date of experience: June 03, 2025

Everyone was helpful, prompt, and accurate in the reporting of shipment and arrival!

Date of experience: April 23, 2025

Bought a new cooktop and range hood from Premium Home Source and everything went smoothly. The shipping was faster than I expected and the packaging was soli. There was no damage or missing parts. I installed it and followed the instructions the install was straightforward and the unit works great so far. It’s quieter than my old one and actually looks pretty sleek in the kitchen. Haven’t had to deal with customer service yet, but based on the experience so far I’d definitely order from them again.

Date of experience: May 29, 2025

We ordered the full ZLINE appliance package from Premium Home Source for our kitchen remodel, and overall we’ve been really happy with it. Everything looks sharp and works well, but the 48” gas range is by far my favorite part.

It heats up fast, the burners are powerful, and it’s surprisingly easy to keep clean. I’ve especially noticed how evenly it cooks, even when the oven is fully loaded. Roasts, casseroles, even baked goods come out exactly how I want them.
One thing I didn’t expect is how well it maintains temperature without constant cycling on and off. It’s made a big difference when I’m slow cooking or doing longer recipes.

Premium Home Source made the whole buying process easy and straightforward. Delivery was on time and everything arrived in perfect shape. Highly recommend!

Date of experience: May 25, 2025

Kathy was very helpful and letting us know everything going on with our purchase thank you, Kathy

Date of experience: May 25, 2025

I bought a Harvest Right freeze dryer from premium home source and could not be happier! They helped me narrow down my decision between the models and the unit came a full week earlier than expected!! We’ve been using it weekly to preserve our garden produce! Their sales team was so helpful when I had multiple questions. Love the product is like magic! Thanks again premium home source!

Date of experience: May 24, 2025

Great support from your chat customer service team. They were extremely knowledgeable and help me with my decision making, and final order. Thank you Sarah.

Date of experience: March 14, 2025

I ordered a full mini split system specifically because the website showed everything in stock with a clear ETA of April 23. I received the condenser and two cassettes, but one cassette was missing. I contacted customer service immediately, and instead of a solution, I was met with vague responses and no ETA—even though I was told it was in stock when I ordered.

After pushing for answers, they finally admitted they were just the middlemen and passed the blame to the manufacturer, Senville. Now Senville says FedEx misplaced the cassette and offered a “solution” of returning the system only if it’s in the original boxes, which I had already discarded (as most people would after installation prep). Meanwhile, nobody is taking responsibility.

To make it worse, my previous review was deleted—so they clearly don’t want honest feedback from real customers being seen. This company doesn’t actually stock anything, and once you’ve paid, they wipe their hands clean and leave you to deal with manufacturers and shipping messes.

If you're like me and rely on accurate shipping timelines to keep projects moving, avoid this place at all costs. There are better, more transparent options out there.

Date of experience: May 14, 2025

This review is regarding my recent interaction with Astrid. she has been very helpful after dealing with multiple representatives with this company other companies. we had a major issue with one of the deliveries. Majority of the issue laws related to the third-party. Astrid or the last 2 to 3 months has helped me every step of the way. She put tremendous time and effort to make sure we receive top-notch care with our products that we purchased through premium home services. I have multiple real estate properties and I will make sure because of Astrid to shop at premium home services as my top choice for appliances from now on. Thank you so much Astrid!!!

Date of experience: May 07, 2025

I purchased a full appliance package for my home in Florida. Price, Ordering, Delivery and Quality was all great. But, the best part was Customer Service. I had a minor problem. Customer Service was quick, professional and respectful. I highly recommend PHS!

Date of experience: May 07, 2025

The website was easy to navigate and customer service was excellent. The products I purchased were delivered fast and on time.

Date of experience: May 01, 2025

Alex went above and beyond…. There was some challenges with product availability but the communication was more than I expected in today’s climate. Just as I was about to modify my original order I received a phone call saying they located the missing hood vent and a refrigerator to ship our complete appliance package. The pricing was good but the service was great.

Date of experience: April 25, 2025

I have had a great experience with the customer support staff for our order. I ordered a large appliance package when it went on sale but the house it was going in was being completely remodeled and wasn't ready for appliances. They made arrangements for it to be held for us for several months until the house was ready for it. There was some confusion when we were finally ready to set up a delivery date and they were incredibly helpful and prompt in helping us fix the problem. I am grateful for such accommodating people who are willing to do whatever is needed to make things easier. It's a rare find these days.

Date of experience: April 24, 2025

10/10! Some delays caused by international and tariff concerns outside of the power of Premium Home Source and yet they went above and beyond to overcome the shipment problems for me and everything will be delivered in time now. Special thanks to Kathy who was very courteous and helpful.

Date of experience: April 24, 2025