Verified
I already left a review on June 5, 2025, regarding my order from Praesidus Watches. I ordered two 16mm watch straps, but only received one 18mm strap. Oscar Chabrat, the Brand Director & Co-founde... See more
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Review summary
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Verified
I love the movement on the jungle field OG watch. The sweep seconds make it my favorite watch and I wear it everyday! The chrome second hand and the syringe style minute and hour hand are my second fa... See more
This is truly a company with GREAT ideas!! I purchased the Iwo Jima watch as my Grandfather was a Marine in the 5 Marine division that landed on Iwo Jima and I served in the Marines in the 90's, so... See more
Verified
Everything has been the high quality I'd expected. Praesidus have shown dedication and pride with a great product, equally responsive service and support. Can't wait to see what else these guys pr... See more
Company details
- #11 of 12 best companies in Watch Manufacturer
- #3 of 4 best companies in Clock Watch Maker
Written by the company
Through our watches, we aim to bring the spirit of our brave soldiers to the new generation of military history enthusiasts so they can keep telling these stories into the future.
Contact info
390 5TH Ave, 10018, New York, United States
- support@praesidus.com
- praesidus.com
3.6
Average
252 reviews
Replied to 84% of negative reviews
Typically takes over 1 month to reply
Verified
I love the movement on the jungle field…
I love the movement on the jungle field OG watch. The sweep seconds make it my favorite watch and I wear it everyday! The chrome second hand and the syringe style minute and hour hand are my second favorite features. The applied hours markers look amazing too! I had to go 3rd party to buy a 18mm bonklip, otherwise I would have bought one from you. I also would buy the leather strap separately as well.
Date of experience: January 07, 2025
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Verified
wasted so much time, never gonna purchase from Praesidus ever again
long story short, your customer representative was absurdly unwilling to compensate the damages they had caused due to shipping out an incorrect bracelet unless i surrender that specific watch which i have been wearing for almost 2 years.
Date of experience: January 06, 2025
Verified
think twice before purchasing anything from this disappointing company
I already left a review on June 5, 2025, regarding my order from Praesidus Watches. I ordered two 16mm watch straps, but only received one 18mm strap. Oscar Chabrat, the Brand Director & Co-founder of Praesidus Watches, responded that they would refund the full price of the bracelet ($50.00 USD) within 3–5 business days.
However, today is July 1, 2025, and I still haven’t received the refund. Frankly, I’m not surprised—this kind of experience seems to be typical of Praesidus Watches.
A sincere warning to potential customers: think twice before purchasing anything from this disappointing company.
Date of experience: January 02, 2025
Great company
Great company, great watches, fantastic customer service (I did not have an issue with one of my watches, they were extremely accommodating with one of my orders).
Date of experience: June 26, 2025
Another Praesidus failure...
Earlier this year, I bought an A-11 spec 1942 watch from Praesidus. Upon receipt of the watch, I found that the minute and hour hand lume was dead, and would not glow for more than a couple of minutes after exposure to light.
I contacted the company and complained, and they sent me a return authorization, so I sent the watch back to them for repair. Praesidus received the watch on 3/14/2025. Several weeks later, I started emailing to inquire as to the status of my watch, and was told that it would typically take seven to eight weeks for the repair process to play out and to get my watch back to me. Since then I have sent six emails asking about the situation, in each case getting basically the same reply. My watch is in repair, and they would check on it and get back to me on it. In no case have I gotten any further reply to tell me what the hell is going on.
It is now pushing 12 weeks that this company has been holding my watch, and I cannot even get a reply from them now. So I am out about $260.00 and have nothing to show for that expenditure, while they continue to hold my property.
I cannot speak for others, but I would earnestly advise everyone considering doing business with this company not to do so, or to anticipate being screwed if you do. Look at their reviews online and this will become apparent.
Date of experience: June 12, 2025
Reply from Praesidus Watches
Dear Steven,
Thank you for your continued patience. We’re truly sorry for the extended delay and the inconvenience this situation has caused.
After a full review, our servicing team confirmed that the dead lume resulted from an air leak during assembly, and the hand malfunction is due to a broken wheel pivot. Unfortunately, these issues require a full replacement of both the movement and the indexes.
Part of the delay was due to recent tariffs impacting our parts supply, we’ve been receiving key horological components in lower quantities, which has affected our ability to turn around certain repairs as quickly as we’d like.
We understand that a watch is often more than just a timepiece, it holds personal meaning, especially when there’s a story behind it. That’s why we prioritize careful restoration whenever possible, rather than rushing to replace or refund.
That said, in this case, we’ve made the call to move forward with a full replacement. You'll receive tracking information as soon as the new piece ships.
We truly appreciate your understanding. If there’s anything more we can do in the meantime, please don’t hesitate to let us know.
Warm regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
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Iwo Jima
This is truly a company with GREAT ideas!! I purchased the Iwo Jima watch as my Grandfather was a Marine in the 5 Marine division that landed on Iwo Jima and I served in the Marines in the 90's, so this was a very special edition for me. I did contact customer service during my wait to receive my watch inquiring on the Expected delivery as it was a long wait to ship.Customer Service assured me that i was scheduled to receive my watch and they were shipping as quickly as possible. Even though it was a long wait, Well worth it!!!
Date of experience: June 04, 2025
Verified
Praesidus Tom Rice Black Leather
I like very much my Praesidus Tom Rice Black Leather. It has a vintage charm and reminds me of the courage and sacrifice of those brave soldiers that came to beat the Nazi Germany and liberate Europe from its occupation. It is superb Praesidus regularly reminds this story to us.
Date of experience: May 25, 2025
Verified
Good watch, I wear it daily.
The watch is well made, it is not water proof but I have not had any problems with it wearing daily for some months. Very easy to change straps.
Date of experience: November 03, 2024
Reply from Praesidus Watches
Thank you so much for your thoughtful review, Guilherme.
It means a great deal to us to know that your watch has become a trusted part of your daily life. At Praesidus, we put a lot of care and attention into crafting timepieces that are not only well-made but also practical for everyday use so hearing that you've had a smooth experience over the past few months is truly rewarding.
While the watch isn't fully waterproof, we're glad to know it's held up well and continues to serve you reliably.
We're also happy to hear you find the strap system easy to use, that was an important part of the design process to ensure our watches adapt to your style and needs.
Thank you again for being a part of the Praesidus community. If you ever need anything or have questions, we're always here to help.
Warm regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Verified
Zero customer service
Zero customer service
I had issues with the watch and the strap I bought. I emailed numerous times and never received a return email. Also, I needed to change the battery. Couldn’t get any support if it’s a press back or twist back. I emailed numerous times. Zero response. Cool watches and I like the tribute but be a stand up company
Date of experience: November 04, 2024
Reply from Praesidus Watches
Update:
We tried reaching you by email and phone, and left a voicemail. We haven’t received your request yet and would love to help, please get in touch with us.
Hi Mike,
Thank you for reaching out, and I sincerely apologize for the experience you’ve had. We completely understand your frustration this is not the level of service we aim to provide.
To clarify, could you please let us know how you contacted us? Was it through our contact form on the website or directly via email? We’ve searched our records and couldn’t locate any previous messages from your address, so there may have been a technical issue.
That said, we are prioritizing your case immediately. Rajaa from our team has been assigned to personally assist you and ensure you receive the support you deserve. She will be reaching out shortly to resolve your watch and strap issues, and provide guidance on the battery replacement as well (including whether it’s a press-back or twist-back).
We truly appreciate your kind words about the design and tribute, and we’re committed to making things right from here.
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
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(EDITED) DO NOT BUY FROM THIS COMPANY!!!!
This is my original Review... I am leaving this potion to give reviewers an idea of what happened.
Giving a 1/5 stars rating as it doesn't allow me to give a zero rating. Absolutely horrible service by Praesidus. Ordered an A-11 Black Face 40mm / Dark Brown web band, and also the A-11 Black Face 40mm Green canvas band. The crystal cracked on the green band watch (everyday wear watch) and despite many attempts and through various means I attempted to contact customer service. When I did get someone it was the same, asking for the order info and so on, each time I contacted someone it was the same thing like we never talked. Then I got the phone number through the better business bureau, they would answer I'd say my name and they would hang up. The BBB called them and the same thing, they hung up, eventually the number no longer worked. Not too long after that the brown band (Weekend watch) stopped working, both in less than a year. No I did not attempt to contact regarding the second watch because of the runaround in the first go. Now the Co-Founder wrote me through Trustpilot. DO NOT BUY FROM THIS COMPANY!!!!
The resolution and edited review. The company reached out to me and after messaging the service rep. Presides Watch Co. made this deal right with me by sending me a new watch to replace the two that stopped working. I have therefore changed my star rating from 1 to 5. They did make a 180 degree turn around on working with me to fix this situation. I wish from the get go, that the Service Dept would have worked with me. All in all the wrongs have been corrected.
Date of experience: April 15, 2025
Reply from Praesidus Watches
Hi Michael,
First and foremost, I want to sincerely apologize for the experience you've had with Praesidus. This is absolutely not the level of service we strive to provide, and I'm truly sorry for the frustration and disappointment it has caused.
I’ve personally taken note of your case and we are offering you a free replacement watch to make up for the inconvenience. Rajaa from our team is currently handling your request, and I will personally ensure that your case is prioritized and resolved swiftly.
We truly appreciate your feedback — even when it’s tough to hear — because it helps us improve. If there’s anything else I can do to make things right, please don’t hesitate to reach out directly via our support channels or reply to this message.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Verified
Stay away from Praesidus
Giving a 1/5 stars rating as it doesn't allow me to give a lower rating. Absolutely horrible service by Praesidus. Ordered an A-11 Type 44 White 38mm / Dark Brown Leather, but order tracking link kept showing that shipper has created a label but UPS has not picked up the package. After emailing support for updates, I was given bullshit non-answers like "waiting on the final component for the assembly of your watch". What final component? Their website continues to say in-stock? Tried contacting them through their Instagram account but their replies there were extremely slow. In the end, support refused to provide any clear answers or estimated date of shipment, and the tracking link was still not updated after months. I filed a dispute with my credit card company as I lost all patience to continue dealing with Praesidus. Stay away from the scam of a company.
Date of experience: October 07, 2024
Reply from Praesidus Watches
Hi Delvin,
First and foremost, I want to sincerely apologize for the experience you had. You're absolutely right to be frustrated, and I completely understand your decision to leave a 1-star review. At the time you contacted us, we were dealing with internal customer service issues that unfortunately impacted your case — and that’s on us.
We’ve since made major improvements to how we handle communication and support. If your chargeback didn’t go through or you haven’t received a refund, we’d really appreciate the opportunity to make things right. Whether it’s reissuing your order with a discount or offering a complimentary accessory as an apology, we’re ready to fix this however we can.
Reach us at support@praesidus.com
Please let us know your current situation — I personally guarantee you’ll be responded to quickly and clearly.
Warm regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Verified
Great watch!
Turnaround for an assembled to order watch is great. Watch looks fantastic! I would like the lume to last a bit longer. That being said, I love it and thank you for working with @psywarwristcheck on this collaboration
Date of experience: September 05, 2024
Reply from Praesidus Watches
Hi Buyrl,
Thank you for your wonderful feedback about the PW10879 order and the collaboration with @psywarwristcheck! We’re thrilled to hear that you’re enjoying the watch and that the assembly process and design exceeded your expectations. Your support means the world to us!
We truly appreciate your note about the lume duration—this kind of insight is invaluable as we strive to innovate and refine our timepieces. I’ve shared your feedback with our product team, and we’ll keep it top of mind for future designs and iterations.
Collaborating with @psywarwristcheck was an honor, and we’re so glad you’re part of the Praesidus community. If you ever have more ideas or questions, please don’t hesitate to reach out. We’re here to ensure your experience with us remains exceptional.
Thanks again for your passion and for choosing Praesidus!
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Verified
Design flaw
Design flaw! The hands luminosity at night is very bad, and the dial's very good, so one can't see the hour, but can see the dial around. Didn't someone in the design team thought about checking the watches at night to assess if the hour could be seen properly?
Date of experience: August 06, 2024
Reply from Praesidus Watches
Dear Carl,
We sincerely apologize for the inconvenience caused by the visibility issue with your watch’s luminous hands. This is not the experience we want for our customers, and we appreciate your feedback as it helps us improve.
If your watch model was designed to feature luminous hands, we will gladly replace the defective component at no cost. Please email us at support@praesidus.com with your order details, and we’ll ensure a swift resolution.
Thank you for your understanding and for giving us the opportunity to make this right.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
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Verified
Can’t get enough of Praesidus
I’ve had numerous vintage military watches throughout my life of collecting from an authentic WW1 Trench watch and a WW11 CYMA Dirty Dozen to the A11s. It’s humbling when you see a WATCH Co. try and succeed to bring a piece of history back and to add current and up to date movements To there time pieces. I like them so much I purchased 4 of them. Kind Regards
Date of experience: July 10, 2024
Reply from Praesidus Watches
Hi David,
Thank you so much for your kind words and incredible support. It truly means the world to us, especially coming from a seasoned collector like yourself. Hearing that our pieces stand alongside icons like the WWI Trench watches, the CYMA Dirty Dozen, and the A11s is incredibly humbling.
At Praesidus, our mission has always been to honor military watch heritage while integrating modern craftsmanship and reliable movements. Knowing that this resonates with you and that you’ve added four of our watches to your collection is both an honor and a motivation to keep pushing the standard.
Appreciate you being a part of what we're building.
Warm regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Verified
my son loved it
my son loved it. He's a really old soul for a 28 year old and totally appreciated the design and history.
Date of experience: July 02, 2024
Verified
Customer service is very poor in…
Customer service is very poor in communication. Shipping is extremely slow. Aliexpress blows Praesidus out of the water.
Date of experience: June 28, 2024
Reply from Praesidus Watches
Hi David,
Thank you for your feedback, and I truly apologize for the past experience you had with our customer service. I’ve checked your orders, and I can confirm that all of them have been delivered.
We’ve recently changed our management and staff, along with implementing many system enhancements to ensure better service going forward. If you’d like us to expedite the shipping on a future order or if there’s anything else we can assist you with, please don’t hesitate to reach out to us directly at support@praesidus.com.
We’re here to help and would love the chance to provide you with a smoother experience.
Warm regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
I can tell I’m never gonna receive my…
I can tell I’m never gonna receive my watch. Customer service has gone silent, item still hasn’t shipped. Although they sent a “tracking”… that says still waiting to be picked up from the carrier. I mean it’s almost been 1 month since ordering. Asked for a refund…. Crickets. Won’t respond to emails. I mean it’s definitely not legit. Once thanksgiving holiday is over I’m going to start the chargeback with my card.
Date of experience: November 28, 2024
Reply from Praesidus Watches
Hi Mark,
I’m truly sorry for the experience you’ve had, and I completely understand your frustration. I’ve looked into the situation, but unfortunately, I can’t check your order status in our system without your order number or email. Please provide this information when you contact us so we can resolve the issue quickly.
Since the time of your order, we’ve made significant improvements to our customer service team and systems. We’ve upgraded both our staff and our processes, and we’re committed to providing you with the best possible service moving forward.
Please reach out to us at support@praesidus.com with your order details, and we’ll make sure to address this right away.
Thank you for your understanding,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
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Product arrived broken
Product arrived broken, customer service sucks -- unable to get a response, and no phone number or other way to proceed.
Date of experience: November 13, 2024
Reply from Praesidus Watches
Hi Lax,
I’m really sorry to hear that your product arrived broken, and I completely understand how frustrating this situation must be. We’ve made several improvements to our customer service, and we are committed to resolving this issue as quickly as possible.
I can’t check your order status in our system without your order number or email. Please provide this information when you contact us at support@praesidus.com, and we will take care of the situation right away.
Thank you for your patience,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Slow delivery and unfinished products
Delivery took almost a month and when the item arrived it was broken and missing pieces. Haven’t responded to my emails for almost 5 days
16/04/2025
Not sure why they keep replying to this review 6 months later
Date of experience: November 07, 2024
Reply from Praesidus Watches
Hi Elliott,
We're truly sorry to hear about your experience and the delay in resolving your issue. We understand how frustrating it must have been to receive a broken item after waiting so long, and even more so not to get a timely response.
Since then, we’ve taken your feedback and that of others seriously—we’ve made significant improvements to both our customer service team and internal processes to ensure situations like this don’t happen again.
We’re reaching out now, even if time has passed, because we want to make things right. Please contact us directly at support@praesidus.com so we can personally assist you.
Sincerely,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
Beware of Praesidus Watch Company
I ordered my watch, the A 11 order number PW11334 on October 16th 24. I sent a email to inquire about when this order would ship and they emailed me back stating that it would ship on October 27th. It never shipped, they won't return my inquiry emails sent to support department at praesidus and can not find a phone number for them. Beware I feel this company is ripping people off.
UPDATE 10/30/24
The company has issued a full refund and cancelled the order. I'm not sure if it's because I started an investigation with my bank or they read my review here. I tried to delete this post but it won't let me. Anyway I want this to be known
Date of experience: October 25, 2024
Reply from Praesidus Watches
Hi Clifford,
Thank you for reaching out to share your experience. I'm sorry to hear about the issues you had with your order. It’s always concerning when communication breaks down like that, and I understand how frustrating it must have been.
I'm glad to hear that the refund has been processed, though I know that doesn't necessarily make up for the trouble you've experienced. If you ever need assistance in the future or have any questions about other watches, feel free to reach out.
Take care,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches
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