It sounds like you're reviewing a product, possibly a mantle or surround for a fireplace and TV setup. I can understand how frustrating it can be when parts don't line up as expected, especially whe... See more
Company replied
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It sounds like you're reviewing a product, possibly a mantle or surround for a fireplace and TV setup. I can understand how frustrating it can be when parts don't line up as expected, especially whe... See more
Company replied
Ponoma Steel has wide range of options, styles, and colors. We placed a special order with 2" radius curved corners which came well packed and on time. It installed in minutes for me (experienced home... See more
Company replied
The product we ordered came quickly-quicker than expected. The workmanship is superb. There are no rough edges - everything about the mantel speaks to the craftsmanship of the person who fabricated it... See more
The communication between Yuri and his partner with us was excellent. Whether through email or via phone, they were always available to answer all of our questions right away. We live in Hawaii, and w... See more
Company replied
Written by the company
Ponoma LLC. is responsible for delivery fees, duties, and taxes
2414 Batestown Road, 61832, Danville, United States
It sounds like you're reviewing a product, possibly a mantle or surround for a fireplace and TV setup. I can understand how frustrating it can be when parts don't line up as expected, especially when there's an added cost for painting. Self-tapping sheet metal screws could definitely be a good fix in that situation, as they would make installation smoother and save time.
It's great to hear, though, that despite the installation issues, the product delivered the look and protection you were after! Do you think the product’s benefits outweigh the installation hurdles
Date of experience: February 24, 2025
Reply from Ponoma
The samples arrived just in time, allowing are me to finalize my design decisions with confidence. I'm excited to order more of your stunning shelves to add a contemporary storage solution to my dining room.
Date of experience: February 09, 2025
I already left a 5-star plus review on Google. I am happy to leave another one here. I initially balked at paying for the Ponoma experience, and looked around for a less-expensive product. Couldn't find another with such stellar ratings. Bit the bullet, purchased a mantel to protect our TV from our unvented gas fireplace below. Fantastic product!!! Installation was relatively easy. Construction is first rate. And the functionality is remarkable! Our TV no longer overheats! Equally fantastic was the support we received from Uri at Ponoma regarding the best placement of our mantel. Exceptional experience!!!!!!
Date of experience: January 09, 2025
Beautiful products, could have purchased much more. Delivered very promptly, well packaged.
Date of experience: January 10, 2025
We absolutely love our custom stainless steel shelves! They have completed our kitchen. The shelves were really well packaged. We did have our carpenter install them so I can't attest to the ease of install but he didn't have anything negative to say. They are very sturdy! Highly recommend!
Date of experience: February 09, 2024
Reply from Ponoma
Delivered quickly as promised. Easy to order, great price and the stainless steel is beautiful and easy to install.
Date of experience: November 04, 2024
Date of experience: November 06, 2024
They made exactly what I was looking for. I wanted the legs in a particular place but the engineering of that would have made it dangerous and they communicated that immediately. They told me where I could place them and it turned out great. It's a beautiful table that we couldn't be more happy with.
It shipped when they said it would ship too!
Date of experience: September 06, 2024
Reply from Ponoma
Great help when ordering. Shipping was quick and products arrived in good company condition and were easy to install.
Date of experience: June 19, 2024
This is a quality company! 2 purchases so far & am very pleased with their communication. Recommend this company!
Date of experience: August 15, 2024
Easy to work with, products top notch and quality fabulous.
Date of experience: October 01, 2024
Excellent service quick delivery well packaged and vrry happy with the product
Date of experience: May 23, 2024
Love this company! What made it so great is that the owner worked with us to create custom pieces for our home, and it turned out magnificent! Super easy to install, and they look great! The quality is top-notch. I definitely recommend this company to others!
Date of experience: June 03, 2024
Quick shipping
Great product
Exactly as described
Thank you
Date of experience: November 16, 2023
Looks so great above our fireplace. Would definitely buy from Ponoma again!
Date of experience: November 01, 2024
Great product fair price and fast shipping- I will order again!
Date of experience: November 07, 2024
Date of experience: October 24, 2024
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