Verified
I have always used polypads …. I hated the fiddliness of the straps on conventional numnahs… I always like to wash my numnahs after every ride and when I discovered there was a pad WITHOUT the straps... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Still waiting on a delivery from the 2nd of June!!! I already own a few polypad saddle pads and can’t fault them brilliant products. However I was informed 7-10 days for a delivery and here we are nea... See more
Verified
Lovely lunging pad, my little pony has dropped lots of weight and his lunging roller was uncomfortable, we tried a numnah but that wouldn't stay put with the movement, so an internet search directed m... See more
Verified
Ordered over the weekend and here by Wednesday . I’ve used Polypads for over 30 years - I’ve tried all the fashionable alternatives but always go back to Polypads. My present horse definitely prefers... See more
Company replied
Company details
- #5 of 5 best companies in Equestrian Store
Written by the company
British made, pressure relieving saddle pads that last. There's something for everyone with PolyPads; from happy hackers to top event riders, we've got something for you. PolyPads have been the professional's choice for many years, and have proven their worth across a variety of disciplines. Our PolyPads can be designed in your choice of pad colour and binding colour, with options to add embroidery if required. They're the perfect way to look after your horse's back. Our saddlepads help to reduce and distribute pressure from the rider and saddle, improving your horse's comfort under saddle. We've got a PolyPad for nearly every saddle style and horse, with bespoke sizes and thicknesses available. We're proud to make everything by hand in the UK, with our talented and experienced machinists carefully creating each PolyPad with care and attention. All of our team are, or have been horse owners, so you know that each PolyPad is made with your horse's comfort at the heart of everything we do. The trusted PolyPad design is often copied, but never equalled. We're proud to be UK manufacturers and retailers of these trusted saddle pads and hope that your horse has benefitted from all that PolyPads has to bring.
Contact info
Unit 4, Premier Court, Kings Mill Way, NG18 5GU, Mansfield, United Kingdom
- 01623 662181
- sales@polypads.co.uk
- polypads.co.uk
3.8
Great
192 reviews
Replied to 10% of negative reviews
Typically replies within 24 hours
Still waiting nearly a month later!!!
Still waiting on a delivery from the 2nd of June!!! I already own a few polypad saddle pads and can’t fault them brilliant products. However I was informed 7-10 days for a delivery and here we are nearly a month later, still no sign 😔. I emailed them and I got a response saying there was a problem with the embroidery and they would prioritise my order and would give me a notification when it’s being shipped however that was a week ago and there still has been nothing.
Date of experience: July 01, 2025
Advertisement
Verified
I will always used polypads!
I have always used polypads …. I hated the fiddliness of the straps on conventional numnahs… I always like to wash my numnahs after every ride and when I discovered there was a pad WITHOUT the straps and that the pads STAY in place I was delighted and have never gone back! This time I went for the extra length and a ‘doubler’! Luxury for my 30 year old French trotter Robbia.
Sorry that should read 20 year old French trotter! 😆
Date of experience: June 19, 2025
Verified
Not received this order that was placed…
Not received this order that was placed end of May!!!! Took ages to dispatch then offered 48hr courier, a week later I emailed and got a response saying they would check with courier…I asked for them to let me know but still haven’t heard back a week on!!!
Date of experience: June 10, 2025
Verified
Made to measure product- exactly as…
Made to measure product- exactly as described and does what I wanted it to
Date of experience: May 16, 2025
Verified
The pad I ordered is beautiful.Very…
The pad I ordered is beautiful.Very well made brilliant service.
Poly pads are great for my treeless saddle.
Date of experience: May 06, 2025
Advertisement
Verified
Took over 2 months to complete order
Took over 2 months to complete order, instead of the 5-10 days stated. I was visiting the Uk a month after ordering and was hoping to bring them back with me to save on shipping fees. Now I have an order of saddle pads stuck in the UK until my next visit due to very untimely processing.
This is the second time this has happened.
Your product is excellent, but your customer service leaves a lot to be desired.
The phone is never answered, voicemails not returned, unresponsive to emails and days to reply to a Facebook message.
Such a disappointment for a great product!
Date of experience: May 10, 2025
Verified
still not arrived
Date of experience: April 21, 2025
Reply from PolyPads
Hi Jenny, I have just checked and the carrier is showing your item as delivered 24/4 @ 13.58. If this isn't the case please do get in touch. Kind Regards
Verified
Lovely lunging pad
Lovely lunging pad, my little pony has dropped lots of weight and his lunging roller was uncomfortable, we tried a numnah but that wouldn't stay put with the movement, so an internet search directed me to PolyPads. I chose turquiose to match the lunging roller, lovely colour and very soft and squishy which is perfect for making my boy comfortable whilst he works.
Date of experience: April 07, 2025
Verified
Absolutely love the pad
Absolutely love the pad, super pleased with it. The time it took to prepare and the lack of communication wasn’t great, but postage was refunded. I would order again, as the pads are wonderful.
Date of experience: March 31, 2025
Advertisement
Verified
I've always loved PolyPads
I've always loved PolyPads.
Great colours, quality that lasts and a good service that keeps you informed of where your order is
Date of experience: March 05, 2025
Verified
Excellent service and quality product.
Date of experience: February 12, 2025
Verified
Great service
Great service, Polypads r the best quality and stylish
Date of experience: February 13, 2025
Verified
Advertisement
Verified
Ordered on 13th January and still…
Ordered on 13th January and still waiting for delivery.
Date of experience: January 29, 2025
Verified
Great Thankyou
Date of experience: January 07, 2025
Verified
It's a great products but it took over…
It's a great products but it took over 2 months to arrive
Date of experience: January 13, 2025
Verified
Really good quality saddle pad and good…
Really good quality saddle pad and good embroidery, only fault was that I didn’t receive a confirmation email so wasn't able to track order or have my order number.
Date of experience: January 02, 2025
Advertisement
Verified
Verified
Delivery time far too long
Product is for for purpose and expected however took 3.5 weeks to arrive! Upon order I was promised 7-10 days to be made and then I paid an additional £8 for 24 hour delivery so should have arrived within 11 days.
Date of experience: December 04, 2024
Verified
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.