Polar Dive USA Reviews 155

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered a polar dive chiller and tub. Upon delivery I was missing some parts. The customer service was excellent they shipped out the missing parts and had me enjoying my polar dive in no time. Ever... See more

Rated 4 out of 5 stars

I had written a bad review of the company but my issue was resolved. The owner,Max, reached out to me regarding my issue and delivered excellent customer service and fixed my needs. I had a problem w... See more

Rated 5 out of 5 stars

There were unexpected delays and the company went above and beyond to reassure me on arrival. Once I recieved the tub and cooler, it was everything that I was promised. Easy set up and after a month o... See more

Rated 5 out of 5 stars

Cold therapy is my life now, and this plunge tub makes it easy. I feel healthier and more invigorated. I'm never going back to my old routine.


Company details

  1. #37 of 78 best companies in Sporting Goods Store

Written by the company

Creator of the most portable & affordable Ice Baths on the market - Polar Dive USA


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Exceptional Customer Service

I ordered a polar dive chiller and tub. Upon delivery I was missing some parts. The customer service was excellent they shipped out the missing parts and had me enjoying my polar dive in no time. Everytime I reached out to customer service they resolved every issue and went above and beyond my expectations to ensure I was a satisfied customer. I love my cold plunge and thank the staff for solving every issue I had.

Date of experience: July 08, 2025

Rated 5 out of 5 stars

No more ice mess

No more ice mess! This system is so much cleaner and more efficient than using ice. It's a hassle-free way to enjoy cold water therapy

Date of experience: June 10, 2025

Rated 5 out of 5 stars

Recover right

Recover right, recover now. This plunge tub is amazing, I feel the difference after every use. A must have for athletes.

Date of experience: May 29, 2025

Rated 4 out of 5 stars

Chiller

I had written a bad review of the company but my issue was resolved.
The owner,Max, reached out to me regarding my issue and delivered excellent customer service and fixed my needs. I had a problem with the chiller and he made sure I received the new V8 model.

Date of experience: June 25, 2025

Rated 5 out of 5 stars

Excellent Company..Responsive to…

Excellent Company..Responsive to Queries, the product works great..I always get intelligent and responsive answers to my questions. We had another..slightly cheaper Chinese brand on amazon at first.. never a response to queries..none..polar dive is a breath of fresh air ! and the cold plunge benefits are great and the system has been flawless.

Date of experience: June 25, 2025

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