Verified
First the company. Excellent. Good communication. Delivered on time. The product itself is a little of a mixed bag. Printed. Expected at this price point. Overdyed? Could’ve have been more so. Thin. L... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
Put accurate dimensions on your website. Package better so items do not get ruined in transit. I’m shipping the rug back and you will probably throw it in the dumpster. What a waste of energy. A... See more
Company replied
Verified
Great customer service. Super competitive pricing. Huge selection. I'm a loyal Karastan customer. Plush rugs drop ships directly from Karastan. I had a bit of an issue (not with Plush Rugs) with Karas... See more
Verified
The rug we ordered arrived on time. We are more than just satisfied with our purchase! The rug looks gorgeous and made our living room look spacious & more classy. It looks way more plush when you se... See more
Company details
- #9 of 14 best companies in Rug Store
- #2 of 2 best companies in Carpet Store
About PlushRugs
Written by the company
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
Contact info
644 Locust St, 66044, Lawrence, United States
- (800) 239-9892
- info@plushrugs.com
- plushrugs.com
4.4
Excellent
445 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
The rugs were very lightweight…not what…
The rugs were very lightweight…not what I expected
Date of experience: June 25, 2025
Verified
Just what we needed and delivered on…
Just what we needed and delivered on time
Date of experience: June 20, 2025
Verified
Verified
Easy to order and I received exactly…
Easy to order and I received exactly what I ordered quickly.
Date of experience: June 11, 2025
Reply from PlushRugs
Thanks for your review Brad, glad everything went smoothly for you!
- The PlushRugs Team
Verified
Quick delivery without a lot of…
Quick delivery without a lot of packaging.
Date of experience: June 04, 2025
Verified
Great transaction
Great rug, great price. Thoroughly happy with my purchase!
Date of experience: June 04, 2025
Verified
Reply from PlushRugs
Hello Denyse,
Thanks for taking the time to leave us a review, I'm sorry your rug hasn't arrived just yet. I do see that your rug shipped with one of our freight carriers and began transit on 06/07. Per the tracking we sent you, it is at the local delivery terminal and should be getting scheduled for delivery today or tomorrow.
I see that our team is in communication with you as well. We will make sure you have all of the necessary information to get this delivered as soon as possible.
- The PlushRugs Team
Verified
The plastic that wrapped the rug was…
The plastic that wrapped the rug was extremely dirty and ripped open on one end causing the rug to get dirty. The rug also took a lot of work to get it to lay flat after it was rolled out.
Date of experience: June 01, 2025
Reply from PlushRugs
Hey Gre,
We’re really sorry the rug arrived in that condition and understand how frustrating that must’ve been. Thank you for letting us know — we’ll share this with our team to help prevent future issues.
If there's anything else we can do, please reach out to our team directly. We're here to help and want to ensure you're happy with your purchase.
- The PlushRugs Team
Verified
Great product and soft.
Perfect fit and soft. Got a great pad with it as well.
Date of experience: June 06, 2025
Verified
A great online shop
Great service, easy to place an order, and prompt delivery
Date of experience: May 31, 2025
Verified
Fair value for a fair price
First the company. Excellent. Good communication. Delivered on time. The product itself is a little of a mixed bag. Printed. Expected at this price point. Overdyed? Could’ve have been more so. Thin. Like a washable rug. Size was spot on. Color as advertised just could have had more of it as previously mentioned. All in all it was worth what I paid just not a screamingly good steal of a rug.
Date of experience: April 24, 2025
Verified
NO RETURNS ON A SAMPLE
Got a sample, wanted to order the rug. WANTED CREDIT OR RETURN SAMPLE WAS TOLD NO. CHOSE NOT TO PURCHASE RUG.
Date of experience: May 31, 2025
Reply from PlushRugs
Good Morning Thomas,
I'm not sure if there is some form of miscommunication happening, as I've checked both our email and phone records and we haven't received any communication from you regarding a request to return your rug sample. As well, we do allow for returns on rug samples, our team would not deny this request if received.
I will have one of our team members contact you directly to get you taken care of.
- The PlushRugs Team
Verified
Absolutely excellent
Absolutely excellent! The rug is high-quality and exactly as described. Delivery was incredibly fast, and the whole experience exceeded my expectations. Highly recommended!
Date of experience: May 27, 2025
Verified
Verified
Great quality selection and prices.
Great quality selection and prices.
Date of experience: May 25, 2025
Verified
Not the quality I was expecting it.
Not the quality I was expecting it.
One of the rugs looks like two different people worked on it, one side is different from the other.
Definitely not the quality of the rugs I purchased years ago.
Date of experience: May 20, 2025
Reply from PlushRugs
Hey Raven,
I'm sorry to hear the rug didn't meet your expectations. If there's anything wrong with it, we ask that you please reach out to our customer service team and give us the opportunity to correct the situation. If the item needs to be returned, we can absolutely assist you with this.
I will have one of our team members reach out to you directly.
- The PlushRugs Team
Verified
Verified
Great customer service and fast
Great customer service and fast, efficient delivery. We received our beautiful rug in 6 days. A local vendor estimated 4-6 weeks for delivery.
Date of experience: May 02, 2025
Verified
Easy and didn’t have to wait too long
Easy and didn’t have to wait too long
Date of experience: April 25, 2025
Verified
The rug is so beautiful
The rug is so beautiful. The colors are so vibrant
Date of experience: April 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.