Verified
When Costco recommended them, I jumped at the trusted source. Phobio gave me a competitive estimate, the information needed to make a safe transaction, and delivered a box and shipping label. Then i... See more
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Review summary
Based on reviews, created with AI
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Verified
Such a simple and easy process you just press some easy buttons, they send you a box, you send your item, they inspect it and you can track your entire progress. The card comes digitally and the whol... See more
Verified
The return response once the phone was received was excellent but I thought the reimbursement was too low. I also had to send the phone in twice before the reimbursement was processed. The denial sai... See more
Verified
Price received was quite low, despite excellent device condition. Phobio sent me three reminder emails to send in the devices even though I had not yet received the shipping boxes. When I finally di... See more
Company replied
Company details
- #4 of 5 best companies in Technical Service
Written by the company
Phobio builds device trade-in platforms that enable brands to elevate customer experiences and ensure every device has multiple lives before it is recycled. If you have any problems with your trade-in, please first contact daisyq@phobio.com or call 1-800-353-9028, and be sure to give us your Confirmation Number so we can look up your trade.
Contact info
1201 Peachtree St NE, 30361, Atlanta, United States
- 1-855-PHOBIO-8
- info@phobio.com
- phobio.com
4.4
Excellent
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Still have received funds for my Apple…
Still have received funds for my Apple Watch why?
Date of experience: June 26, 2025
Verified
Excellent process and very simple
Date of experience: June 24, 2025
Verified
Not what I was expecting
I thought that I would be receiving a gift card. Not real sure how I use this $25 credit.
Date of experience: June 26, 2025
Verified
Simple process
Simple process, quick turn around and decent trade in price
Date of experience: June 27, 2025
Verified
Very clear and straightforward…
Very clear and straightforward instructions
Date of experience: June 24, 2025
Verified
Trust versus a Come on Scam!!!
Disagreed either way their characterization’s that the iPad was a different model. I had very specifically had varied my model.
Recommend Costco.customers never use the service, ever.
Added based on Phobio offer to do so: 07/06/2025
Thank yo for the offer to reply to you telling me again that I mistakingly identified the iPad in question and that's why instead of the estimated $215.00 I only got $65.00 for a Mint, hardly ever used device.
Not much more to say at this point other than we vehemently disagree. Plus it's not worth my time to continue to debate the rights 0r wrongs of what I perceive as a scam - just want other Costco customers to use your service with their eyes open.
Thanks for allowing me to respond>
Date of experience: June 26, 2025
Reply from Phobio
Thank you for your feedback Ralph.
We’re sorry to hear about your experience. After reviewing your trade, we found that the model received did not match the one selected during the quote process. This caused the quoted value to change, as our trade-in values are tied directly to the exact model and condition selected at checkout.
We understand this can be frustrating, and we’re happy to review any supporting documentation you may have that confirms your device’s model. Our goal is always to offer a fair and transparent trade-in process.
Please feel free to reach out to us at phobiosupport@phobio.com so we can look into this further.
Verified
It was easy to return my iPad and a…
It was easy to return my iPad and a quick refund.
Date of experience: May 21, 2025
Verified
Quick
Easy to file, mailer box arrived quickly, received several email updates along the way, and quickly received my emailed Costco voucher.
Date of experience: June 27, 2025
Verified
Verified
It was so easy
Date of experience: June 27, 2025
Verified
We only got $39 for our Galaxy S22…
We only got $39 for our Galaxy S22 Ultra 5G phones
Date of experience: June 27, 2025
Reply from Phobio
Thank you for your feedback Earl.
We understand your concern with the revised value for your Galaxy S22 Ultra 5G phones. After inspection, both devices were found to have carrier and finance locks—conditions that were not selected when the trade quotes were originally created.
Our trade-in values are based on the specific details provided at the time of quote. If the condition of the device differs upon inspection, the quote is adjusted accordingly to ensure fairness and consistency for all customers.
If you believe this assessment is incorrect, we’re happy to take another look. Please contact us at phobiosupport@phobio.com so we can assist further.
Verified
Very easy to ease of returnfollow and send back…
Very easy to follow and send back device thanks
Date of experience: June 27, 2025
Verified
Easy
Easy, however I ended up going to MacMan to ensure my IPAD was not locked and Find Me was off. paid $12.00 for that. Maybe add instructions on that please. The packaging instructions were easy to follow.
Date of experience: June 27, 2025
Verified
It fast and the communication is spot…
It fast and the communication is spot on.
Date of experience: June 24, 2025
Verified
Price received was quite low
Price received was quite low, despite excellent device condition. Phobio sent me three reminder emails to send in the devices even though I had not yet received the shipping boxes. When I finally did get the shipping materials I only had a couple of days to get it them before the "drop-dead" date.
Date of experience: June 26, 2025
Reply from Phobio
Hi there Winston,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We understand how frustrating it can be to receive a lower trade-in value than anticipated—especially when your device was in excellent condition. Trade-in values are determined based on current secondary market demand and the specific model and condition upon inspection.
We also regret the confusion around the shipping timeline. Our reminder emails are automated to help customers stay on track, but we understand how this could be frustrating if the kit hadn’t yet arrived. We appreciate you bringing this to our attention, and we’ll review how we can improve communication around timelines in the future.
If there's anything we can do to help clarify or assist further, please feel free to reach out to us at phobiosupport@phobio.com.
Verified
It took longer to receive box to ship…
It took longer to receive box to ship phone and kept getting emails from Phobio to return item or no refund.
Date of experience: June 26, 2025
Verified
Value changed after trade agreement
The trade was easy. My only complaint is that when I submitted my watch for evaluation it said the trade in value was $33 but when I agreed to the trade, it changed to $32.95. Only $.50 but not what I agreed on. Still glad for the Costco gift certificate.
Date of experience: June 24, 2025
Verified
Verified
It was a very easy process…
It was a very easy process and I didn’t have to worry about getting rid of my iMac in ewaste and was actually able to get a Costco gift card for an 8 year old computer!!
Date of experience: June 26, 2025
Verified
Easy to understand instructions and…
Easy to understand instructions and timely results as expected
Date of experience: June 24, 2025
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