Pharmacy Asda Reviews 38

Well seen the 2 that bought over Asda don’t read the reviews but are quick to take money from you, service is absolutely shocking, standards are lower than they have ever been, staff are totally uninterested in any sort of customer service & the pharmacy service has got to be the worse in this country. Parkhead Glasgow store really needs to be closed down & reopened but someone else that is willing to put a bit of effort into it. Thank hod for Aldi & Lidl.

Date of experience: July 06, 2025

Told my prescription was ready Friday 3pm
Went to pick it up Saturday 4pm
After waiting for 20 minutes was asked to come back later as it wasn't ready!!!

Date of experience: July 05, 2025

Long Eaton Asda Pharmacy!
What a joke outfit…. Nothing is ever ready on time, they let ques build up and up, people disgruntled but they don’t care. Pharmacist is rude and useless at managing a store, he needs replacing. Shut and have their breaks at the busiest periods when people need to call in on their lunch break or after work. They either don’t have all your items or never have it made up on time, it’s a joke. Save yourself the hassle and choose a different pharmacy to use!

Date of experience: June 30, 2025

I called in to Asda Pharmacy as I needed some advice about a personal problem. The member of staff was extremely helpful and proscribed me a medication the really worked. She was extremely sensitive about dealing with my problem.

Date of experience: June 29, 2025

I visited the queslett road Asda pharmacy with a suspected insect bite. The sevice I received was amazing. The pharmacist named Gurpreet, was very professional and sorted my prescription very quickly.

Date of experience: June 23, 2025

ASDA Pharmacy has been an absolute nightmare. After waiting over a week with zero communication, they randomly declined my Mounjaro jab without any reason. just silence. Trying to get answers is pointless; It’s completely unprofessional and honestly feels like they’re playing with people’s health. Avoid at all costs.

Date of experience: June 23, 2025

I have been with the pharmacy now for over three years …
What has happened to this place is anyone’s guess.
Some staff are absolutely lovely, helpful and friendly yet some are the complete opposite.
The frustrating issues are that the pharmacist decides to take there breaks at any time they chose meaning no consistency.
The website clearly states the pharmacists break times yet the ones they take are completely different.
When asking staff how customers are supposed to know the answer was
“Well I don’t know either,
I have no idea it’s just guess work”.
Really really poor!
Arriving at the pharmacy to be told you’ll be waiting onwards of 1 hour or more to collect very much needed medication is not acceptable- or to be told your medication has been given to someone else.
This will most definitely be the last time I visit this unorganised poorly managed pharmacy.

Date of experience: June 16, 2025

Nothing but problems with this pharmacy, prescription never ready have to wait upto a week sometimes worst pharmacy ever.
It should be closed down

Date of experience: June 18, 2025

I have had my mums prescription transfered to Asda chadderton and whilst we're excellent at first they are now terrible the last four visits the queue is that long only one serving
Today went in waited half and hour in queue whilst 1 served and5 stood chatting when got them ag be served could not find prescription said got a text to say ready they said its automatic was on there system as ready the lady asked pharmacist who just looked at her as if tosaywhat you asking us for and carried on chatting won't be using them again after I finally get prescription which I did not get

Date of experience: June 16, 2025

I visited the pharmacy at st Leonard on sea Hastings on the 11/6/25…The pharmacist (Korean am sorry I couldn’t get his name)I noticed the pharmacist was exchanging words with a patient…I didn’t think much ..I politely told him how long I have been waiting and he replied me rudely..I didn’t expect that from a pharmacist …I know it was busy but he should not talk to patients rudely

Date of experience: June 11, 2025

The asda pharmacy is usually absolute dogshit due to the high waiting time based on the very slow computer system they use and the fact that they are understaffed. I would not recommend Asda as a pharmacy, because the Asda brand has become horrible lately.

However, this 5 star review is specifically for Janet. She encountered an elderly abusive customer who held up the queue for everyone else. She took charge by explaining that he needed to call his GP, then ignored his tantrum and served everyone else in a timely manner. It is this kind of behaviour that prevents me from changing pharmacies.

Date of experience: June 05, 2025

Long waiting times, never a fully stocked medication hub...constantly understaffed with stressed staffed... being always told come back in half hour it might be ready by then!! Not any more thanks..worst in Thanet

Date of experience: June 04, 2025

Absolutely horrible
5 days 0 communication , am unable to cancel even thou I alredy had to purchase in other company
Please do not waist your time and avoid ..am currently 130 £ out of pocket and 0 communication from them disgusting

Date of experience: May 29, 2025

Never buy from ASDA Pharmacy as a private customer. They charge you premium prices but treat you like an NHS patient. i.e. they don't answer calls or respond to messages and deliver the product you paid a premium price - late, if at all. There are better, more competitive chemists out there who will treat you with more respect.

Date of experience: May 31, 2025

They have failed to deliver my Mounjaro weight loss medication. When contacted, they said I had to wait 6 days for an “investigation” by DPD. I was expecting delivery on May 20th and the information said that the medication had to be refrigerated immediately. This has been 8 days so far and will be two weeks after the “investigation”. Surely the medication will be unusable by this point. This is my first attempt to use Asda pharmacy and will be my last. Back to Boots!
UPDATE - Now 2nd June and I have had no reply from Asda . Their appalling customer service takes close to an hour to answer the phone and then only platitudes.

Date of experience: May 27, 2025

Have issue with order message sent last week and spent an hour on hold trying to get through to them. It’s terrible

Date of experience: May 27, 2025

Received my medication with the box torn open, the contents scattered and wrapped in a plastic bag, clearly the box was torn open before it was sent out since they needed to wrap the contents in a plastic bag unlike all previous deliveries. They will not provide an answer to whether the medication is safe to use, whether this package has been purchased and opened then returned by another customer. They wouldn’t provide any explanations to why the box was torn opened at the top like you would normally open a medicine box, not like it was squished during delivery or anything like that, it was clearly intentionally opened. £208 and they won’t bother provide any explanations or even bother answering. And when I called, waited 30 minutes on hold then whoever answered heard my concerns, asked me to hold while they check, then simply hung up. Never answered my calls again. I’ve been waiting for a week for an answer and I cannot take the medication without clear confirmation and assurances. So... Read more

Date of experience: May 21, 2025

Had to wait as three people doing one job. Medication out of stock, Asda Astley bridge Bolton.

Date of experience: May 24, 2025

No one answers phone I’ve been trying for days and been 2 weeks and pharmacy keeps saying the order not delivered when on the website it says it’s ready to collect. Brighton marina pharmacy

Date of experience: May 23, 2025

This is about the ASDA in store pharmacy Handsworth Sheffield UK.

I expected a text to say my medication was due to be collected. After 6 days I started "trying" to phone them. They did not answer the phone for 2 days, the call simply cut off after 2 minutes. Eventually some one answered the phone and said my prescription was ready and they didnt know why I had not been texted. Visited the store the next day and my medication was NOT ready. . I can not find anyway to find out the pharmacy managers name, the ASDA store say its nothing to do with them. Opening hours are NOT correct. They seem to be closed during lunch hours, They forget that a lot of people can only get during dinner hours. With electronic prescriptions you can not simply take your custom else where. This Pharmacy needs some serious attention and restructuring.

Date of experience: May 23, 2025