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Rated 1 out of 5 stars

It's not a bad product, but it's clearly for people who have WAAAAY more dollars than sense... I'd been paying through the nose for it for the convenience through chewy, whose website has been unre... See more

Company replied

Rated 5 out of 5 stars

My Coton, Lilly Belle absolutely loves PetPlate fresh cooked food! She is so picky, that she would literally ignore her food bowl of kibble for days. I tried another brand of fresh food delivery & a... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for over 5 years. My pup has only ever eaten PetPlate and continues to be healthy, happy, has a soft coat and regular stool. He still does spins before meal time and continues t... See more

Company replied

Rated 5 out of 5 stars

Packaging is the best out of all the human grade dog food companies. It's convenient to have cups that I can put a lid back on. Packages always arrive frozen. Most importantly, my dog loves the food a... See more

Company replied


Company details

  1. Health Food Store
  2. Animal Feed Store
  3. Meal Delivery
  4. Online Food Ordering Service
  5. Pet Store
  6. Pet Supply Store

Written by the company

A nutritious, ready-to-eat dog food, served in convenient pre-portioned cups. Designed by vets, made by chefs, loved by dogs. Free delivery straight to your door. Shipping nationwide.


Contact info

3.7

Average

TrustScore 3.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

Looks just like all can food

Looks just like all dog food, mushy. If my dogs took 2 bites, I was lucky. Heated it, added cheese..... still didn't like. For once I would like to get what is pictured in the advertisement.

Date of experience: June 12, 2025

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Reply from PetPlate

Thank you for your feedback, Renee. We're really sorry to hear the food didn’t meet your or your pup's expectations. That’s certainly not the experience we aim to provide. If you're looking for a chunkier, more textured consistency, we recommend trying our grain-inclusive meals. Please send us an email at petcare@petplate.com so we can assist you further.

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Rated 5 out of 5 stars

Customer service

Very good food for my pet . I noticed the fur got very health he was happier and playful

Date of experience: May 17, 2025

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Reply from PetPlate

Thanks for the update, Elizabeth! We're so happy to hear you've noticed a difference in your pup's health. Sending extra belly rubs! 💙

Rated 1 out of 5 stars

I'll never buy this product again

It's not a bad product, but it's clearly for people who have WAAAAY more dollars than sense...
I'd been paying through the nose for it for the convenience through chewy, whose website has been unresponsive for a while now, and made the mistake of going to petplate's website - what an insulting run-around!
Talk about made to benefit the seller...! Couldn't just shop & choose products, you have to enter all of this personal info and the AI bot puts together a "plan" - that surely recommends what's best for the seller for us to buy, rather than allow me to pick what's best for me to buy.
VERY sad sign of the times - and a major mile marker on the highway of us being a society that's been very effectively dumbed-down!!!

Date of experience: May 08, 2025

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Reply from PetPlate

Thanks for your feedback and sorry to hear the experience was frustrating. Right now, shopping on petplate.com does require signing up for a meal plan. Our meal plans are tailored to your dog's nutritional needs so the more we know about your pup, the better we can suggest a plan that fits. We appreciate you giving PetPlate a try, and if there’s anything we can do to help, please reach out to us at petcare@petplate.com.

Rated 5 out of 5 stars

AT LAST, HER LOVE HAS COME ALONG

I have been through every dog food at pet stores and grocery stores. I also have tried every dog food online. Well pet plate was delivered today and my dog ate an entire serving. Loves the apple chicken treats. Thank u so much

Date of experience: April 09, 2025

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Reply from PetPlate

Hi Cynthia! Welcome to the Pack.🐾 We're so excited to hear your pup loved their PetPlate meals and treats! Sending extra belly rubs her way.

Rated 1 out of 5 stars

Inaccessible

This website is not accessible for visually impaired users because when I try to enter on choices, I’m unable to click to start my meal plan and when I called a month ago, I wasn’t able to place an order with a representative because they did not want to help

Date of experience: April 07, 2025

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Reply from PetPlate

Hi Naeelah. I'm very sorry to hear about your experience with us. One of our PetCare Specialists will be reaching out to you shortly to assist you further. Thank you. 💙

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Rated 1 out of 5 stars

I have a HUGE issue with them !!!!!

Date of experience: March 02, 2025

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Reply from PetPlate

Hi Ray! We're so sorry to hear you had a negative experience with us. We'd love to help and make things right. Please send us an email at petcare@petplate.com and we can assist you from there.

Rated 1 out of 5 stars

Here's where I have a HUGE issue with…

Here's where I have a HUGE issue with this. The price.

They quoted my 55lb saluki $500 a month for the fresh option (after the promotion, because this is something that you're presumably buying consistently for the rest of your dogs life. Who cares about your first box?). That equals about $8 per cup or $15 per pound. Whole foods sells ground chicken (the most expensive item on the ingredient lists) for $8 per pound. Sweet potatos are $4,green beans $2 so on. So we can assume based on the nutritional breakdown around $6 per pound. Ignoring quality differences and the fact that they definitely get things whole sale, that's an almost 300% mark up. Starbucks comes in at an 80% mark up.

These numbers are not exact and they have other options that would save you at most $100 a month, but they are definitely close. Even at a 150% mark up it's outrageous.

For comparison, Forbes magazine said a liberal shopping man 24-41 spends $440 ish in groceries. These prices are wild. Absolutely wild.

Date of experience: September 02, 2024

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Reply from PetPlate

Hi Anthony! Thanks for your feedback. We understand that some of our plans can get expensive, especially with larger pups. While individual ingredients may run at a much lower cost, our meals are cooked in USDA kitchens, packaged into pre-portioned containers for easy use, and shipped on dry ice directly to your door. They are also developed by our Veterinary Nutritionist, Dr. Renee Streeter. This is why the costs are higher than the individual ingredients you listed. Understandably, this is not easy on everyone’s budget, but if you reach out to our care team at petcare@petplate.com we might be able to provide you with additional options.

Rated 5 out of 5 stars

Happy Customers Since 2018

I just love feeding Pet Plate to my dog! Not only does she love the taste and the variety of the food but I know that i'm giving her something much healthier than kibble. It has done wonders for her coat, her stool, and most importantly for her, maintaining a healthy weight. Another thing I love about Pet Plate is the packaging on this product. It's so much better than the other fresh dog foods out there - it's so much easier to deal with. We've been happy customers since 2018 and highly recommend Pet Plate!

Date of experience: August 23, 2024

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Reply from PetPlate

Wow this is amazing to hear! We are so happy to have you both in our pack - you've been with us for the long haul and we're so grateful to you both!

Rated 5 out of 5 stars

My dog loves Pet Plate

My dog loves Pet Plate! And I get delivered at my door, no hassle. And is super easy to portion it 😍

Date of experience: August 23, 2024

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Reply from PetPlate

Thanks so much for the kind words! We're so happy you and your pup are part of the pack :)

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Rated 5 out of 5 stars

Really fantastic!

Great food, love the human grade quality!
Customer service is fantastic, always there to help you threw and issue that comes up, promptly replying to emails always with patience and understanding!

Date of experience: August 06, 2024

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Reply from PetPlate

Thanks so much for the kind words, Risa!

Rated 5 out of 5 stars

Great for Fussy Eaters

I decided to try PetPlate because my dog has a sensitive stomach and is a very fussy eater. She ia so excited to eat and she has multiple flavors so she doesn’t get board. So much better than canned food or store bought dry food.

Date of experience: August 16, 2024

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Reply from PetPlate

We are so happy that your fussy friend is finding food that she loves now! Thanks for sharing, Lacey!

Rated 5 out of 5 stars

I really love my dog's Pet Plate…

I really love my dog's Pet Plate subscription! Not only is it easy to manage (change dates, add Ons etc.), but the email reminders are really great! All packaging is recyclable, and delivery is super convenient and on time! The rewards are easy to apply to orders and the website is very easy to navigate.
Our vet says that she is really healthy, and her coat and skin are in great condition. My girl is a very finicky eater and tires of most treats before the bag is even empty.
Even after over 2 years eating Pet Plate food and supplements, she still gets excited and drools when she sees the container on the counter!

Date of experience: August 16, 2024

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Reply from PetPlate

We are SO happy to hear this, Liz! We love knowing that our meals are not only making your life more convenient, but also encouraging your pup to be excited every day! Thanks for sharing!

Rated 5 out of 5 stars

Love Love Pet Plate

Moxie has been eating from Pet Plate since he was 5 months old. He is now 2.5 years old and the nick name my friends have given him is "the forever puppy." I whole heartedly believe this food is what has kept him as youthful, healthy, and energetic as a puppy. With Pet Plate we don't have to worry if he is getting all of his nutrients because it is all inclusive. I recommend it to all my friends, as well as anyone who asks me what i feed him. Moxie will continue on Pet Plate for the foreseeable future. We absolutely love this company!

Date of experience: August 15, 2024

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Reply from PetPlate

We are so happy to have you and Moxie part of the pack! Thanks for the kind words!

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Rated 5 out of 5 stars

PetPlate customer for 5+ years

I've been feeding my dog PetPlate for 5-6 years. The quality of the food is spectacular. I like the packaging. They also have great customer service! I really appreciate PetPlate and the food they make.

Date of experience: August 12, 2024

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Reply from PetPlate

Hi Kelly, thanks so much for your kind review! We're so grateful to have you and your pup part of our pack. Please give your pup some extra belly-rubs from us :)

Rated 5 out of 5 stars

My Two Pups Devour All the PetPlate Varieties

My two pups are on PetPlate and the biggest issue between them is what flavor they like best! LOL. The toy poodle loves the beef and the golden doodle loves the chicken. They have DEEP discussions about this. :-) I, on the other hand, am delighted that they dig into their bowls twice a day and devour the allotted amount. I also enjoy the smell of the food, the texture and how it comes out of them....compact poop. It makes backyard duty much easier to handle. These guys are my kids and deserve the best! And, truly, they LOVE all the PetPlate food varieties.

Date of experience: June 04, 2024

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Reply from PetPlate

Thanks so much for sharing, Sue! Meal variety and healthy poops - what more could we ask for. 😍 Sounds like your pups are thriving!

Rated 5 out of 5 stars

Our boxer LOVES Pet Plate

Our boxer LOVES Pet Plate. There are so many flavor options and she loves them all. The packaging is recyclable and that is really important to me. We are so happy with this company and our dog is loving the menu. Thank you.

Date of experience: June 06, 2024

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Reply from PetPlate

Thanks for sharing, Steve! So happy to be part of her mealtime. 🍽️

Rated 5 out of 5 stars

My dog loves Pet Plate

My dog has been rather picky lately, and I have tried 2 other fresh dog food companies. She liked the first one until she didn't. The second she tolerated, but not for long. With Pet Plate, I have more options, and she just loves the food. She gets a different protein every 2 days, vs 4 on the others. And she doesn't get bored with the food. And she also loves the Pet Plate kibble.

The packaging is much easier to deal with than the other brands. I also like the fact that it is sent monthly, and not 8 weeks. Who can store all that food at once? And bonus, I can run to Petsmart if I need more before my next shipment! Thanks Pet Plate, for making this so easy to feed my dog!

Date of experience: June 05, 2024

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Reply from PetPlate

Thanks for sharing this awesome feedback! We love making mealtime exciting and convenient for you and your pup. 💙

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Rated 5 out of 5 stars

Otis LOVES PetPlate

After trying every dog food on the market for 5 years I thankfully found PetPlate. My super picky pup Otis finally found a food he loves. Mealtime is now stress free for the both of as as Otis always licks the bowl clean. If you’re looking for a great pet food try PetPlate! Otis and I highly recommend it!

Date of experience: June 05, 2024

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Reply from PetPlate

Thanks so much for sharing, Sue! Stress-free meals are the goal 😍

Rated 5 out of 5 stars

My dog loves PetPlate!

Out of several fresh dog food companies we've tried, my dog loves PetPlate the most. They also offer the most variety of proteins. Quality and presentation look great and consistent, and my dog loves the flavors.

Date of experience: June 04, 2024

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Reply from PetPlate

We're honored to be their #1 choice! 💙

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