Gabby made my experience great. She was courteous, and swiftly came back to me with a resolution that took immediate affect. Pleasantly surprised she had corrected it so quickly while keeping me updat... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
Overall experience was excellent however, the quality of cardboard used for a 30 lb bag of dog food is somewhat flimsy to go through the shipping process. A couple of times the box has been damaged.
Redirected
2nd time my bag of Merrick infused kibble became infested with bugs. When I called this second time, I was asked why I didn't call sooner! Wait! What? Bag was ordered May 15, 2025 and was opened one w... See more
Verified
I was able to find grain free treats for my dogs and the treats my cats love also. The items are set up in a subscription that delivers before I run out each month. That’s convenient for me. Custom... See more
Company details
- #53 of 72 best companies in Pet Store
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a call at 1-888-316-7297 between 9AM-10PM ET.
- Good Food
- We carry nearly 200 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your PetFlow orders will be on your doorstep in 1-3 business days.
- Contact Us!
- help@petflow.com 1 888 316 7297 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
PetFlow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, PetFlow.com will make it right! Just CALL, SMS, LIVE CHAT, or EMAIL us at ANY TIME! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- 1 888 316 7297
- help@petflow.com
- petflow.com
4.1
Great
65K reviews
Replied to 12% of negative reviews
Typically replies within 1 week
Verified
Verified
Verified
I have been using this company for over…
I have been using this company for over 8 years. Customer service is impeccable, selection is great and good for the money.
Date of experience: June 24, 2025
Verified
Verified
My order for 2 cases of cat food didn't…
My order for 2 cases of cat food didn't go through because your website said OUT OF STOCK. So, I ordered elsewhere.
Next thing I know the order from you guys went through, visa charge and all, but so did my "elsewhere" order. Now I have 4 cases of cat food. Ugh......
Date of experience: June 24, 2025
Verified
Rep was very helpful and polite but..
Rep was very helpful and polite, however, the task was not completed as promised. I was told my order could not be cancelled due to it already being packed up, however, I was told that they would issues a return thru FedEx for the package to immediately be returned to sender once FedEx has the package, but according to tracking, the package will be delivered today, now I will need to contact them again to have this returned while I continue to wait for a refund. Not petflows fault, however, my point is that they should not tell customers something and then the opposite occurs.
Date of experience: June 24, 2025
Verified
I was able to find grain free treats…
I was able to find grain free treats for my dogs and the treats my cats love also. The items are set up in a subscription that delivers before I run out each month. That’s convenient for me. Customer service is also great.
Date of experience: June 24, 2025
Verified
Overall experience was excellent…
Overall experience was excellent however, the quality of cardboard used for a 30 lb bag of dog food is somewhat flimsy to go through the shipping process. A couple of times the box has been damaged.
Date of experience: June 24, 2025
Verified
Very Prompt Shipment
So far, my experience has been great! I was able to find a dog treat that I could not find elsewhere. Plus, the treats were securely packaged and very quickly shipped. A+++
Date of experience: June 24, 2025
Verified
Personal and Awesome Customer Service
Customer Support was fast and amazing when I came across a snag in delivery. I am happy to support a business that is not a monopoly!
Date of experience: June 24, 2025
Gabby made my experience great
Gabby made my experience great. She was courteous, and swiftly came back to me with a resolution that took immediate affect. Pleasantly surprised she had corrected it so quickly while keeping me updated on next steps. Means a lot bc my dog is currently going thru a pancreatitis flare up and getting this ordered at good price is paramount. Gabby should get something for her above average service - seriously.. do it!
Date of experience: June 29, 2025
BEWARE of prescriptions
My dog is on a prescription dog food. They cancelled an order at the last minute because they didn't have in stock (even though I & I imagine others were on auto-ship). This left me without food.
They began sending me food again when they got it in again months later. My vet had changed my dog's prescription. They will not take a return, so I have 2 bags of $300 of food that my dog can't eat. I will NOT use this site again!
Date of experience: June 20, 2025
Redirected
Worse than bugs - PETFLOW CUSTOMER SERVICE
2nd time my bag of Merrick infused kibble became infested with bugs. When I called this second time, I was asked why I didn't call sooner! Wait! What? Bag was ordered May 15, 2025 and was opened one week ago today which is June 17, 2025. Bugs appeared yesterday evening, but PetFlow was closed. Call first thing this morning after calling Merrick. Rep threw out all the reasons this was my fault or red flags. I keep this food (small bag) in a pricey Vault container inside my kitchen cabinet. So horrible, I said to cancel my subscription and her reply 'already done'. NEVER NEVER NEVER! JUST HORRIBLE. Trust me - stay away!
Date of experience: June 15, 2025
Verified
Order has never been received so I have…
Order has never been received so I have nothing to rate other than I paid for items not received - not impressed
Date of experience: May 25, 2025
Verified
Some of the cans lately have dinted…
Some of the cans lately have dinted lids😳
Date of experience: May 26, 2025
Verified
ordering/managing autoship on the new software stinks!
I've talked to customer service 3 times in the last 2 months. Super frustrated with the new ordering software. But customer service has been great! This has to be difficult for them.
Date of experience: May 26, 2025
Verified
Reliable and helpful
The people were very helpful when we needed a schedule change and the dog food was shipped and delivered as promised without fail.
Date of experience: May 26, 2025
Verified
Easy app navigation
Easy app navigation. Great pricing and fast shipping. Availability of brand and items wanted.
Date of experience: May 25, 2025
Verified
Verified
Found this site and it had exactly what…
Found this site and it had exactly what my dogs need. Fabulous toys that they love, at a great price!
And the shipping is fast!
Date of experience: May 25, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.