Verified
I’ve never had a pet cam before, so I took my time looking into many several indoor pet cameras to check on my fur babies, especially my now 11 month old puppy. After a while I came across Petcube.... See more
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Verified
I like that I can check on my fur kids while I'm at work. I'm using the camera without a subscription so the video and audio is a little glitchy but I'm ok with it. I also like that I have control of... See more
This company is extremely unprofessional and not customer friendly at all. They did not do anything for me when my cube stopped working for no reason. I said my petcube was broken that I pu... See more
Company replied
I had a change of modem and was having issues the petcube camera being able to see the 2.4 wifi. After trying everything with my internet provider I tried asking the petcube team for any ideas, eve... See more
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Company details
- #10 of 10 best companies in Photo Shop
- #81 of 107 best companies in Electronics Store
- #56 of 72 best companies in Pet Store
Information provided by various external sources
Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.
Contact info
555 De Haro St Suite 280, 94107, San Francisco, United States
- (888) 447-2522
- support@petcube.com
- petcube.com
4.1
Great
737 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Verified
I like that I can check on my fur kids…
I like that I can check on my fur kids while I'm at work. I'm using the camera without a subscription so the video and audio is a little glitchy but I'm ok with it. I also like that I have control of the audio and that I can scan the room side to side and up and down. Great product.
Date of experience: June 17, 2025
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DO NOT BUY
This company is extremely unprofessional and not customer friendly at all.
They did not do anything for me when my cube stopped working for no reason. I said my petcube was broken that I purchased in November of 2024. They asked for a receipt which is ridiculous, but I asked my 68 year old mother to look for it. She sent me her bank transactions with the transaction on it, which is clearly not a receipt. I went to the Target we purchased the faulty petcube and was told Target doesn’t keep receipts for more than 60 days.
Petcube did not send me a new petcube as I was told they would.
I am very dissatisfied. Nothing was resolved and their product stopped working for absolutely no reason after less than a month of owning it.
I will not be a revisiting customer and I find it extremely offensive they keep sending me coupons for their product that broke for no reason.
I wish they would leave me alone unless they plan on sending me a new petcube.
Date of experience: June 18, 2025
Reply from Petcube
Hi Hannah,
We are truly sorry to hear about your extreme dissatisfaction and the frustration you've experienced with your Petcube device. We understand that your camera stopped working shortly after purchase, and we sincerely apologize that this issue remains unresolved.
We also understand your feelings about the process of providing a receipt, especially for a gift, and the difficulty your mother faced. We regret that this added to your inconvenience.
We want to clarify the situation regarding the replacement:
To process a free-of-charge replacement, we do require proof of purchase to verify the warranty status and purchase date. This is a necessary step in our process to ensure that replacements are provided for devices within their warranty period. While we understand that bank transactions can show a purchase, we typically need documentation that clearly identifies the product itself, such as an itemized receipt or order confirmation.
We apologize that we were unable to process a replacement without this verification, and that this led to the perception that nothing was done to resolve your issue.
We regret that your product stopped working for no apparent reason, and we certainly do not want you to feel harassed by promotional coupons. We will ensure your preferences regarding future communications are noted.
Your feedback about our product quality and customer service process is invaluable. We are constantly striving to improve, and your comments will be shared with the relevant teams for review.
Sincerely,
Petcube Team
Now they see!! (Cameras couldn't see my wifi network)
I had a change of modem and was having issues the petcube camera being able to see the 2.4 wifi. After trying everything with my internet provider I tried asking the petcube team for any ideas, even though it wasn't a camera problem. I'm very happy I did, the team were great. Gave me a number of options (not given by the internet company) about how to troubleshoot and figure out how to get my cameras working again.
After getting them working, then not a couple of times and the team helping me through more options each time I'm very happy to say they are up and running!!
I should also say, they could have tried to up sell me to a product that works on 5Ghz but they didn't and worked with me to get the products / camera's I had up and working. I think them very much in getting me back up and running as it was getting frustrating getting now help from the internet provider in regards to modem settings.
Date of experience: June 01, 2025
Reply from Petcube
Hi Kylie,
What fantastic news! We're absolutely thrilled to hear your Petcube cameras are back up and running smoothly.
It sounds like you had a really frustrating time getting things sorted with your new modem, and we're so glad our team could step in and provide the solutions your internet provider couldn't. We pride ourselves on offering comprehensive support, even when the issue might seem outside our direct product functionality, and it's wonderful to know that approach helped you.
We also truly appreciate you highlighting that we didn't push for an upsell. Our main goal is always to get your current products working perfectly for you, and your feedback confirms we're on the right track.
Thanks so much for taking the time to share your positive experience. We're here if you ever need anything else!
All the best,
Petcube Team
Verified
It was so easy to set up
It was so easy to set up. The picture is very plain. I could probably zoom in close enough to read mail on the table. Excellent very clear picture
Date of experience: May 18, 2025
Reply from Petcube
Hi Angela,
Thank you for your fantastic feedback! We're absolutely delighted to hear that you found your Petcube so easy to set up – that's exactly what we aim for!
We truly appreciate you taking the time to share your positive experience. If you ever have any questions or need anything at all, please don't hesitate to reach out.
All the best,
Petcube Team
Verified
Better than other camera
Better than other camera. Easy to access
I love it! I got 3 camera i want to add 2 more.
Date of experience: May 18, 2025
Reply from Petcube
Hi,
Thank you so much for your fantastic review! We are absolutely thrilled to hear that you love your Petcube cameras and find them better and easier to access than other brands.
It's wonderful to know that you're enjoying them so much that you plan to add two more to your collection! We truly appreciate your support and are delighted that Petcube is providing you with such a positive experience.
If you ever have any questions or need assistance as you expand your Petcube setup, please don't hesitate to reach out.
Warmly,
Petcube Team
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Verified
Great value
Great value, easy to set up and use. Video is high quality.
Date of experience: April 18, 2025
Reply from Petcube
Hi Marcella,
That's wonderful to hear! We're so glad you found Petcube to be a great value and that you experienced an easy setup and high-quality video. Thanks for the positive feedback!
Best regards,
Petcube Team
Chinese garbage
Chinese garbage. If you don’t use this crappy camera frequently, you’ll have to do the entire setup process again and again. Terrible, disgusting, waste of time and money!!
Date of experience: May 09, 2025
Reply from Petcube
Hi Ace,
I am sorry, that sounds incredibly frustrating! We definitely want to help you get your Petcube working reliably without having to go through the setup process repeatedly. That's certainly not the experience we want you to have.
Could you please tell us a bit more about what's happening? For example:
Which Petcube model do you have?
How often are you finding that you need to redo the setup?
What steps are you taking when you set it up?
Are you seeing any specific error messages or lights on the device?
Have you tried connecting to a different Wi-Fi network?
Please reach out to support@petcube.com for us to further assist you with your concern.
Once we have a better understanding of the issue, we can provide specific troubleshooting steps to get your camera back up and running smoothly. We're here to help resolve this for you!
Sincerely,
Petcube Team
Verified
Pet camera specifically designed for pets!
I’ve never had a pet cam before, so I took my time looking into many several indoor pet cameras to check on my fur babies, especially my now 11 month old puppy.
After a while I came across Petcube. I looked into and I’m so glad I took my time. The audio, video, and field of view are great! Easy setup and there’s so many great features that make it a camera specially designed for monitoring pets.
I absolutely highly recommended Petcube to anyone and everyone!
Date of experience: May 08, 2025
Reply from Petcube
Hi Lidia,
We're so happy that you took your time and ultimately chose Petcube to keep an eye on your fur babies, especially your energetic puppy. It sounds like you're really enjoying the great audio, video quality, wide field of view, and the easy setup.
It's wonderful to know that the pet-specific features are making a difference for you. We designed Petcube with our furry friends in mind, and your high recommendation means the world to us! Thanks for sharing your positive experience!
All the best,
Petcube Team
Verified
I really 'like these cameras
I really 'like these cameras. They work very well and even let me communicate with the critters when I'm not home. I have 3....plan on getting a few more for the rest of the rooms
Date of experience: May 02, 2024
Reply from Petcube
Hi Lynn,
Thank you so much for your wonderful review! We're thrilled to hear that you're really 'liking' your Petcube cameras and that they work so well for you, allowing you to communicate with your critters when you're away.
It's fantastic that you have three already and are planning on getting more! We appreciate your support and are delighted that Petcube is helping you stay connected with your furry friends throughout your home.
If you ever have any questions or need assistance as you expand your Petcube family, please don't hesitate to reach out.
All the best,
Petcube Team
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Verified
horrible
horrible. do not buy. it stopped working after a month. it is hard to get customer service. you have to chat with them back and forth. and then I had to buy another adapter that I had to pay for.
Date of experience: April 14, 2025
Reply from Petcube
Hi Candace,
We're very sorry to hear about the issues you experienced with your Petcube device and the frustration with our customer service process. We understand that having to purchase a new adapter is an added inconvenience, and we apologize for that.
Kindly contact support@petcube.com and provide your proof of purchase of the new adapter for us to reimburse it.
Thank you for bringing these issues to our attention. We hope to resolve the adapter cost for you and improve your overall experience with Petcube.
Sincerely,
The Petcube Team
Waste of money
I bought one of these fancy items, after a few weeks, you notice that you are not using it. Here, I detail why:
It was throwing treats everywhere and my dog never could feel connected with the device, rather than that, he was scared of it. The quality of the voice was not also good as in so far as my dog did not care or react at all about hearing my voice through it when I was out. It ended up being a camera in the house, and well for a camera in the house the money we pay is much more than what we should. The rest of functions become useless. This is my experience, and may not suit everyone. Their customer service was good, and responsive, but my review is not for their customer service, which was again, excellent and prompt, but rather than that it is for the product they sell.
Date of experience: April 06, 2025
Reply from Petcube
Hi Mehdi,
We're sorry to hear about the issues you experienced with the Petcube product. We understand that the treat dispensing and voice quality weren't satisfactory, and that your dog was scared of it. That's definitely not what we intend.
We're committed to trying to address your concerns and improve our products based on customer feedback.
Thank you for sharing your experience.
Sincerely,
Petcube Team
Verified
Exactly what I wanted.
Set up of this collar was a breeze! I love that you don't need wifi to set it up unlike most tracking collars.
The only issue I have had is it says my dog goes to the same area every day on our walk. Which shows her going about 2 blocks away. However she does not go there. But I have checked the mileage and my route to my phone and the mileage is the same as my phone. It's weird. Now that I know that. I just ignore it. Other than that the tracker is extremely accurate. Even the sound option is great! It helps recall her when off leash so I'm not raising my voice to get her attention!
The reason I got this collar is due to owning a high energy, far ranging vizsla. I wanted to check how many miles she was running off leash compared to my walk in our fields.
Date of experience: March 19, 2025
Reply from Petcube
Hi,
Thank you so much for sharing your feedback on the Petcube Tracker! We really appreciate you taking the time to let us know about your experience.
We're thrilled to hear that you found the setup so easy! Furthermore, we designed it that way to make it as convenient as possible for pet owners. And we're especially glad you're enjoying the sound option for recalling your Vizsla - that's a great use for it!
We also appreciate your honesty about the GPS accuracy. It's helpful to know that you've noticed the consistent "2 blocks away" issue on your walks. While you've found a workaround by comparing mileage, we understand that this isn't ideal. We are continuously working to improve the accuracy of our GPS tracking, and your feedback helps us prioritize those improvements.
It's fantastic to hear that the tracker is otherwise accurate and useful for your high-energy Vizsla! That's exactly why we created it – to give owners peace of mind and insights into their pet's activity.
Thanks again for sharing your detailed thoughts. We value your feedback!
Sincerely,
Petcube Team
Verified
The Petcube = Peace of Mind…
The Petcube minicam enables me to easily supervise my foster kittens and my pet cats from afar. It's not expensive to buy and free to use. I've gone from owning just one to having 5. I highly recommend them.
Date of experience: February 16, 2025
Reply from Petcube
Hi Lois,
Thank you so much for sharing your experience and for your kind words.
It's truly rewarding to hear how much peace of mind the Petcube Cam brings you while caring for your foster kittens and pet cats. We're thrilled that you've found it to be such a valuable tool, and we're especially happy that you've expanded your Petcube family to five cameras!
We're committed to providing affordable and user-friendly products that help pet parents stay connected to their furry friends. Your feedback reinforces our mission and motivates us to continue improving.
Thank you again for your support and for taking the time to share your positive experience. We appreciate you choosing Petcube!
Sincerely,
Petcube Team
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My camera got hacked
It was Great until it wasn’t! My camera got hacked! It was 3am in the morning and my camera made a noise and then it started to rotate which you could tell someone was on it I then went and checked the location of signed in devices and it had one from 4 weeks ago from Sydney ( I don’t live in Sydney) and then right then it had someone from Coffs Harbour I felt sick to my stomach and instantly deleted everything I could off the app and then then deleted my account I’m horrified and absolutely devastated this has happen
Date of experience: February 21, 2025
Reply from Petcube
Hi Nicole,
We understand your concerns regarding the camera's behavior and the distressing experience you described.
Regarding the periodic reboots of your Cam360, this is a normal operation. The camera is designed to reboot itself approximately every 24 hours, plus a random additional period of up to 60 minutes, to maintain system stability and optimize performance. Sometimes, after a reboot or unexpected shutdown, the camera may perform a brief recalibration, which could involve some movement. This is a standard procedure and not usually a cause for concern.
Regarding the location information shown in the app, it's important to understand how IP addresses and internet routing work. An ISP (internet service provider) often has a large private network between your home and the broader internet. The IP address shown in the app typically points to the geographic location where your connection reaches the internet backbone, not necessarily your exact location.
If you have a static IP address from your ISP, this location will generally remain consistent. However, if your ISP assigns you a dynamic IP address, they may route your connection through different backbone connection points to manage network traffic. This means you might be assigned different IP addresses, each associated with a different backbone connection point. As a result, you could see varying locations in the Petcube app as your internet service provider reroutes your connection. This variation in reported location does not necessarily indicate unauthorized access.
We strongly recommend contacting our support team directly at support@petcube.com, so we can investigate your specific situation in more detail. We will do our best to assist you in securing your camera and account.
Furthermore, we understand this experience has been unsettling, and we appreciate you bringing it to our attention. Your feedback is invaluable as we continuously strive to improve our products and services.
Sincerely,
Petcube Team
Deliberately Miss leading To Trick You Into Purchasing Their Products
Their FAQ contains deliberately miss leading responses to questions to make you think that certain additional features are being developed and will be added. I have contacted customer services on multiple times to see when features will be implemented based on promises in the FAQ and they have told me they have no intention of adding them. I have asked if they will updated their FAQ and they say yes thank you for the feedback. 6 months later after multiple follow ups they haven't changed anything.
Edit based on response: This is exactly my point, the feature I am referring to is web browser interface. In your FAQ you state "Having web access is something that is on our radar though and we are making some small steps in that direction" however in your response below you state "This means that the features you've inquired about are not currently scheduled for implementation." You clearly don't care if your FAQ is presenting correct information or are not reviewing it as you have said.
Date of experience: February 18, 2025
Reply from Petcube
Hi Jon,
We understand your frustration regarding the features mentioned in our FAQ and their current availability.
We appreciate you bringing this to our attention. We are constantly evaluating and prioritizing our development roadmap based on a variety of factors, including customer feedback, market trends, and technical feasibility. While we appreciate the suggestions for the features you mentioned, we have other development priorities at this time. This means that the features you've inquired about are not currently scheduled for implementation.
We are reviewing our FAQ to ensure it accurately reflects the current status of our product features. Your feedback is valuable to us in this process. While we cannot provide a specific timeline for any future development of these features, we will certainly take your input into consideration as we plan future updates.
Thank you for your understanding.
All the best,
Petcube Team
Like how quickly you respond
Like how quickly you respond. And I see you are really try to help
Date of experience: January 15, 2025
Reply from Petcube
Hi Margit,
Thanks for taking the time to share your thoughts and feedback with us.
We’re grateful for your honest review, and we’re glad you feel we’re on the right track!
Please recommend us to your friends and family.
All the best,
Petcube Team
Have been using Petcube since 2020! Love it!
I've been using Petcube to watch my dog at home since 2020, now have two devices. There are always issues with video or with connection (at least once per month), but in general we are happy with the product!
Date of experience: December 06, 2024
Reply from Petcube
Hi Asia,
I hope this message finds you well.
Thank you for taking the time to leave us a 4-star review. We are happy to hear that you had a positive experience with us!
Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out.
Thanks again for your support!
Best regards,
Petcube Team
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Recently bought a petcube 360
Recently bought a petcube 360, had some trouble hearing any audio, and within 2 hours of emailing support it was all fixed with super friendly service.
Date of experience: December 26, 2024
Reply from Petcube
Hi Bryce,
We are grateful for your support and we highly appreciate your feedback!
I'll be sure to relay your message to the team.
Thanks for placing your trust in us and your willingness to share.
Best,
Petcube Team
Bit concern
The camera works very well, and I am happy for that. However, since a few weeks ago we notice that while we were in the house, particularly in the living room where we currently have the camera app, my husband and I started to feel uncomfortable when we would occasionally hear the sound. The same sound when I use the app to check my dog. It gives us the impression that someone somewhere else is watching.
Date of experience: December 23, 2024
Reply from Petcube
Hi Carlos and Suheily,
We understand your concerns about the security of your cameras, and we want to reassure you that there are no signs indicating that your cameras have been hacked.
Our systems are built with robust security measures to protect against unauthorized access.
Here are a few key points to give you peace of mind:
1. End-to-End Encryption: Our cameras use advanced encryption technology, meaning only you and authorized devices can access the footage.
2. Security Alerts: If any unauthorized devices attempt to access your camera, you would receive a security alert from our system.
3. Regular Updates: We ensure that your system stays secure by providing regular software updates, which include security patches that protect against potential vulnerabilities.
4. Steps You Can Take for Additional Security:
Change Passwords: Regularly update your account and Wi-Fi passwords with strong, unique combinations.
Review Access Logs: We have an activity log, you can check when and where it was accessed.
If you have any further concerns or questions, feel free to reach out. We are here to help and ensure your peace of mind regarding the security of your devices.
Best regards,
Petcube Team
Verified
This is great product
This is great product. The image and sound are crystal clear.
Date of experience: November 21, 2024
Reply from Petcube
Hi Peggy,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the crystal-clear image and sound quality of our camera. Your satisfaction is our top priority, and it means a lot to us!
All the best,
Petcube Team
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