Personal Mini Storage Reviews 67

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Thinking of moving and need a Box Truck??? An amazing experience with Marilyn Sanchez (store manager). She made the process of renting the truck so easy I would recommend her 100%. Thanks 😊 Marilyn..... See more

Rated 5 out of 5 stars

Chris and Jonathan of the location outside Ivey lane were so helpful and professional I and my wife couldn't have ask for more. Every question we asked always answered and not only answered but with t... See more

Rated 5 out of 5 stars
Invited

We have rented space from this company for the past nine (9) years for motorhomes and rv trailers. We are 100% satisfied for the service, cleanliness, bug-free , rodent-free premises. Over the years... See more

Rated 5 out of 5 stars

Very helpful! Was able to everything online due to me working different hours then the office is open. Most of the time. I did have the Saturday morning off for the customer appreciation day. Tha... See more


Company details

  1. Warehouse
  2. Boat Storage Facility
  3. Moving and Storage Service
  4. Moving Supply Store
  5. Self-Storage Facility
  6. Truck Rental Agency

Written by the company

Personal Mini Storage, headquartered in Orlando, FL, operates 20+ self-storage locations across the State of Florida. Personal Mini Storage is committed to providing excellent customer service and affordable storage units for its customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Excellent staff

Excellent staff! Really helpful and nice people. The access is very simple and easy to get in and out with the app. Feel safe storing my stuff here.

Date of experience: July 01, 2025

Advertisement
Rated 1 out of 5 stars

HORRIBLE RUNDOWN RAT INFESTED THUG INFESTED PLACE.

I live next door in a condominium overlooking this HORRIBLE RUNDOWN RAT INFESTED THUG INFESTED PLACE. The Management refuses to work with the 50 residents here at our building (our homes) when we complain about the UNBELIEVABLY LOUD OBNOXIOUS MUSIC FROM (MY OBSERVATION ONLY) GANG BANGERS who rent their garages next to us. The managers say the music can't be stopped - probably until we sue them for DISTURBING THE PEACE. These thugs absolutely refuse to lower their volume on their blasting music, and act like they will hurt us if we ask them to again. It's so loud it penetrates our concrete walls. We can't talk on our phones when its this way which is almost daily. If the management is so bad they can't help the people who live next to them, then why should anyone rent from them? POOLY MANAGED AND OPERATED. THUGS FOR TENANTS. INTIMIDATION BY TENENTS TO LAW ABIDING CITIZENS WHO HAPPEN TO UNFORTUNATELY LIVE NEXT TO THIS RAT HOLE.

Date of experience: May 29, 2025

Advertisement
Rated 5 out of 5 stars

Excellent!

Clean, safe and very well managed by Sunny. She is always helpful. I highly recomnend this facility!

Date of experience: April 30, 2025

Rated 5 out of 5 stars

Helpful and courteous

Very helpful! Was able to everything online due to me working different hours then the office is open. Most of the time. I did have the Saturday morning off for the customer appreciation day. Thank you!

Date of experience: April 19, 2025

Advertisement
Rated 5 out of 5 stars

Awesome place

Awesome place. It’s clean and well maintained. The staff is friendly and helpful. Even the carts were in great shape. Most of all it’s secure with lots of cameras and surveillance.

Date of experience: February 22, 2025

Advertisement
Rated 1 out of 5 stars

Management went from bad to worse

Management went from bad to worse. The thief they had running their main office seems to be gone but they replaced him with a man child who has zero people skills. maybe it’s just that he’s autistic I’m not 100% sure. Wouldn’t recommend this facility to anyone. They harass every tenant in our facility and refuse to unlock paid units. I don’t think the manager has much control in his own life so he’s over bearing and controlling and wildly inappropriate to random people and women who are just trying to make a living. Stay away if you are looking for a normal experience with normal people. Come on down if you like stress and dealing with weird old men who make you feel uncomfortable.

Date of experience: February 20, 2025

Rated 5 out of 5 stars

Awesome Location

I am currently a tenant of the St Cloud location. I always refer my friends here. The facility is clean and well maintained. The managers-Angelo & Caroline, are wonderful to work with.

Date of experience: February 01, 2025

Rated 5 out of 5 stars

Good Place

Manager has a very nice personality, has been very helpful. Storage area always neat and clean. I certainly would recommend it and I don't very often recommend anything to anybody. Thank You!

Date of experience: February 10, 2025

Rated 5 out of 5 stars

Clean and Secure

I rented from the St. Cloud location, Angelo & Caroline are a great team. The location is clean and safe. I always refer friends to this location.

Date of experience: October 01, 2024

Advertisement
Rated 5 out of 5 stars

Madeline was awesome

Madeline was awesome , great customer service , i would highly reccomend this storage placê , there prices are very good and its always clean !

Date of experience: January 11, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look