Verified
After ordering our Personal Comfort bed and adjustable base, we encountered numerous delivery issues. Only half of the base, then missing parts on the second half. Sheets delivered to incorrect add... See more
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Verified
Better product than Sleep Number, you can buy replacement tops or upgrades, downgrades without buying a new mattress. Our R13 - Flex-Head King and Power-Flex 2 gave us everything we needed, and even m... See more
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Verified
Personal Comfort really stands behind their warranty. I had an issue with my pump right before the warranty ran out and they sent me a new pump without any issue. Additionally, I really love my Person... See more
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Verified
In Aug of 2024, my air core somehow failed and sprung a leak with my bed that I purchased a number of years ago. This was my first issue we experienced with our bed that we have enjoyed for sometime.... See more
Company replied
Company details
- #9 of 14 best companies in Mattress Store
- #25 of 42 best companies in Bedroom Furniture Store
Written by the company
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.
Contact info
1250 Saline Street, 64116, North Kansas City, United States
- 1-888-694-4088
- info@personalcomfortbed.com
- personalcomfortbed.com
4.2
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Great customer service and problem…
Great customer service and problem solving. Informative interaction that met all expectations.
Date of experience: June 05, 2025
Reply from Personal Comfort
Dear Steve,
Thank you so much for your kind words! We're thrilled to hear that our team provided great customer service and met your expectations. At Personal Comfort, we’re committed to delivering informative and helpful support every step of the way. If you ever need anything in the future, we’re just a call or message away. Sleep well!
Sincerely,
The Personal Comfort Team
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Verified
Reply from Personal Comfort
Dear Robert,
Thank you for the great feedback! We’re glad to hear you had a quick and positive experience with our team. Providing great service is what we strive for every day. If there’s ever anything else we can assist with, we’re here for you!
Sincerely,
The Personal Comfort Team
We have had the bed about 7 years garbage warranty
We have had the bed about 7 years. The side my wife sleeps on has completely collapsed/ lost air. My side slowly is losing air. Called the customer service center and we both thought it was the pump then was hit with an invoice for over $400.00 for a replacement pump. The so called 25 year warranty is not a warranty at all more like a discount replacement part agreement. After unplugging the pump and disconnecting the hose for the night it completely lost all air. I would find a different bed knowing what we know now.
June 19 and 20th I have called and waited on hold for customer service and even tried the extension for new purchase and had to wait then kicked to a voicemail. We paid for a replacement air chamber. I understand it has to be shipped out. I think everyone that is looking or has this kind of bed should know, when something stops working you are with out a bed until you get the replacement parts. So for the price and lack of customer support and fast service I would recommend a different brand of bed. Like one where they answer the phone or have a store nearby.
Date of experience: June 17, 2025
Reply from Personal Comfort
Dear Scott,
We are so sorry about the issues you have been having. Can you please share your order number with us so we can better assist you? In order to best service you, we want to make sure you have had a genuine buying experience with our company.
Sincerely,
The Personal Comfort Team
Verified
Friendly service help me figure out why…
Friendly service help me figure out why my back was not steam inflated. Had to get a new bladder. Thought the warranty cost would’ve been better.
Date of experience: May 07, 2025
Reply from Personal Comfort
Dear Kimberly,
Thank you for your feedback! We're glad our team was able to help identify the issue and get you back to a more comfortable sleep. We appreciate your thoughts on the warranty cost and will be sure to share that with our team as we work to improve the customer experience. Please don’t hesitate to reach out if you need anything in the future — we're here to help!
Sincerely,
The Personal Comfort Team
Verified
still having isues
Quickly sent out a replacement air pump but the bed is still not comfortable. the foam is torn in several places. My bed it causing so much back and hip pain, it is nearly unusable to us!
Date of experience: May 05, 2025
Reply from Personal Comfort
Dear Darrell,
Thank you for sharing your experience, and we're truly sorry to hear that you're still having discomfort even after receiving a replacement air pump. That’s not the experience we want any of our customers to have.
The issues you’ve described with the foam and the resulting back and hip pain are very concerning, and we want to help resolve this as quickly as possible. Your comfort and satisfaction are our top priorities, and we appreciate the opportunity to make things right.
We will escalate this to our Customer Support team and we’ll make sure your concerns are addressed. If there are damaged components or setup issues contributing to your discomfort, we’ll work with you to address them fully.
We’re committed to helping you get the restful sleep you deserve and thank you again for bringing this to our attention.
Sincerely,
The Personal Comfort Team
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Verified
Poor customer relations
After ordering our Personal Comfort bed and adjustable base, we encountered numerous delivery issues. Only half of the base, then missing parts on the second half.
Sheets delivered to incorrect address, never did receive them. Created Fedex case, they could not resolve and told me to go back to provider. Then I had numerous calls, emails trying to resolve. I provided same information multiple times. Finally received refund. No sheets.
Date of experience: May 06, 2025
Reply from Personal Comfort
Dear Todd,
We sincerely apologize for the frustrating experience you’ve had with your order and the challenges you encountered throughout the delivery process. This is not the level of service we strive to provide, and we truly regret the inconvenience caused by the multiple shipping errors and lack of timely resolution.
We understand how disappointing it must have been to deal with missing parts, misdelivered sheets, and repeated communication without a swift solution. Thank you for your persistence and for bringing this to our attention.
While we’re glad to hear you ultimately received a refund, we’d still like the opportunity to make things right. If you’re open to it, please reach out to us directly at 1-888-694-4088 x2, so we can ensure this issue is fully addressed and see if there's anything further we can do for you.
Thank you again for your feedback—it’s essential in helping us improve our service and avoid similar situations in the future.
Sincerely,
The Personal Comfort Team
Verified
It looks like a sleep number
It looks like a sleep number, but it isn’t a sleep number. It’s been the most uncomfortable mattress my wife and I have ever had. I’m trying to return it but they aren’t responding to my emails. The mattress slopes to the middle. The only way to prevent this is to inflate it up to the top tiers which then made the mattress too stiff. I don’t recommend.
Date of experience: April 10, 2025
Reply from Personal Comfort
Dear Ben,
We're truly sorry to hear about your experience with your Personal Comfort mattress. Our goal is to provide each customer with personalized, adjustable comfort and support, and it’s clear we’ve fallen short in your case.
We understand your frustration with both the comfort issues and the difficulty reaching our team. That’s not the experience we want anyone to have. Please know that we take your concerns seriously and would appreciate the opportunity to make this right.
A mattress sloping to the middle could indicate an issue with the air chamber setup, support structure, or configuration—our team can often help troubleshoot and resolve these issues quickly. If you're still looking to initiate a return or need assistance, please contact us directly at 888-694-4088 x2 or send a message to support@personalcomfortbed.com, and we’ll prioritize your request.
Thank you for your feedback—it helps us improve and better serve our customers.
Sincerely,
The Personal Comfort Team
Verified
This is the third ‘air bag’ I have…
Edit: Personal Comfort did contact me to help resolve the issue. Still trying to figure out why they are not holding air, but they did kindly refund the cost of last air mattress.
This is the third ‘air bag’ I have replaced. You keep offering to sell me more- but no one will help me figure out why! This will be the last. Next time I buy a sleep number.
Date of experience: April 08, 2025
Reply from Personal Comfort
Dear M. Horton,
We're truly sorry to hear about your experience and understand how frustrating repeated issues can be. That’s not the kind of experience we want any of our customers to have. While replacement parts can sometimes be necessary over time, we absolutely want to get to the root of the issue—not just offer a temporary fix.
Our team would be happy to work with you directly to troubleshoot the cause and explore a long-term solution. A member of our support team will be reaching out to you so we can make this right. Your comfort and satisfaction matter to us.
Sincerely,
Personal Comfort
Verified
Great company with excellent customer service!
The company was very helpful and stood by their warranty with no hassle and great customer service. These beds are great and affordable. I love these beds!
Date of experience: April 09, 2025
Reply from Personal Comfort
Dear Scott,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service team and that your bed is living up to expectations. Standing behind our products and supporting our customers is something we take great pride in. We're grateful for your trust in us—and even happier to know you’re loving your bed!
If there's ever anything else we can do for you, please don’t hesitate to reach out. Sweet dreams!
Sincerely,
Personal Comfort
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Verified
Recieve my part on time and glad to be…
Recieve my part on time and glad to be able to use it again!
Date of experience: April 07, 2025
Reply from Personal Comfort
Victoria,
We're so glad to hear your part arrived on time and you're able to use your smart bed again! Thanks for sharing your experience—let us know if you need anything else!
Sincerely,
Personal Comfort
Verified
It is very comfortable
It is very comfortable. I sleep better than on the personal comfort I had before. I would recommend you buy one.
Date of experience: April 10, 2025
Reply from Personal Comfort
Dear Dotty,
Thank you for the great feedback! We're thrilled to hear you're sleeping better and enjoying your new mattress. It means a lot that you'd recommend us!
Happy Sleeping,
Personal Comfort
Verified
My husband likes it, I hate it.
We purchased the split king after sleeping on a waterbed for several years. My husband loves it and sleeps through the night without shoulder pain. On the waterbed, he was only able to sleep for a few hours before he moved to his recliner to sleep.
I do not like the personal comport bed. I have been waking up with back pain every morning.
I dislike it so much that I am seriously looking for a twin size soft sided waterbed to go on my side. I miss rocking to sleep and the comfort that gave me. I have tried several different air settings and am currently using the softest setting and am still in pain.
Date of experience: April 03, 2025
Reply from Personal Comfort
Dear Sharon,
Thank you for taking the time to share your experience. We’re glad to hear your husband is finding relief and sleeping more comfortably—shoulder pain can be so disruptive, and it’s great to know he’s finally getting restful sleep.
We’re truly sorry to hear that your side of the experience hasn’t been as positive. Finding the right comfort level after transitioning from a waterbed—especially one that provided such a unique feel—can be a significant adjustment. We’d love the opportunity to work with you directly to explore solutions that might help improve your comfort, whether that’s fine-tuning the support or exploring alternative configurations.
Your comfort is very important to us. Please don’t hesitate to reach out to our customer care team so we can better assist you.
Sincerely,
Personal Comfort
Verified
Customer Service needs to be improved
I tried calling this morning because I didn't get any reply from an email I sent regarding my order that I received. Their voicemail told me to press one to leave a detailed message but when I did it went back to the same message over and over again that all sleep experts were helping other customers. I'm a repeat customer, but am very disappointed with how much the company has changed since my first order in 2021. It would be nice to be able to leave a detailed message, but then again I sent a detailed email with pictures but never received a reply. I hope this review will motivate Personal Comfort to reach out to me.
Date of experience: April 10, 2025
Reply from Personal Comfort
Dear Ninette,
Thank you for bringing this to our attention, and we’re truly sorry to hear about the difficulty you’ve had reaching us. That’s certainly not the experience we want for any of our customers—especially a valued repeat customer like yourself.
We understand how frustrating it must have been to not receive a response to your email and to encounter issues with our phone system. We’re actively looking into this to ensure it doesn’t happen again. In the meantime, we’d love the opportunity to make things right and assist you directly.
Someone from our team will be reaching out to you shortly to review your order and address your concerns. We appreciate your patience and thank you for your continued support.
Sincerely,
Personal Comfort
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Verified
Personal Comfort review
The delivery team has a lot to improve upon. When investing in a bed at this price point, we naturally expect a smoother logistics process. We ordered the bed, and while the base, remote, plugs, and waterproof cover were delivered two weeks later, the mattresses arrived a week after that. There was a bit of a mix-up with the third-party installation service we paid extra for; they initially thought they were only responsible for removing our old mattress. After clarifying with them, they were able to set up the new bed. Additionally, we ran into some trouble with our sheets being sent to the wrong state, which delayed their arrival by six weeks after the bed was set up. I believe that with some adjustments to coordination and communication, future deliveries could be much more efficient.
When it comes to the bed, it took some time to adjust the settings so that both my husband and I could feel comfortable. Once we found the right settings, we really enjoyed it. We had a Tempurpedic bed before this one, and I hope this new bed won't sag in the middle like the previous one did.
Date of experience: March 04, 2025
Reply from Personal Comfort
Dear Kim,
Thank you for your thoughtful and detailed review. We're very sorry to hear about the challenges you experienced with the delivery and setup process. When investing in a product like this, you absolutely deserve a smooth, well-coordinated experience, and we understand how frustrating these delays and mix-ups must have been.
While we work hard to ensure a seamless process, the delivery and setup services are handled by a third-party provider, and unfortunately, some parts of their process are outside of our direct control. That said, we take your feedback seriously and will be sharing it with our partners to help improve future service and communication.
We're glad to hear that once everything was in place, you and your husband were able to find the right settings and are enjoying the comfort of your new bed. We’re hopeful that it continues to support your rest without the issues you experienced in the past.
Please don’t hesitate to reach out if there’s anything more we can do — we truly appreciate your patience, your feedback, and your trust in us. We invite you to please update the review based on the product you have instead of the service you received from the third party.
Sincerely,
Personal Comfort
Verified
Love the bed
Love the bed. I received the shipment and one of the bases were damaged by the shipping company, I called customer service and they took care of it right away. Thumbs up to customer service and my salesman, Russell. Only issues I have is, that I thought the top foam layer was going to be like memory foam from the video I watched.
Date of experience: March 06, 2025
Reply from Personal Comfort
Hi John,
Thank you so much for your kind review! We’re thrilled to hear you’re loving the bed and that our customer service team — along with Russell — could quickly resolve the shipping issue. 👍
We appreciate your feedback on the top foam layer as well! We'll definitely pass that along to our team for future improvements. If you have any questions or need anything else, we’re always here to help.
Wishing you many restful nights ahead!
Best regards,
Personal Comfort
Verified
Bed is wonderful
Bed is wonderful! no pains upon waking up.
Customer service is great too!
Date of experience: March 04, 2025
Reply from Personal Comfort
Dear Paula,
Thank you for taking the time to leave us a positive review about your experience with the Personal Comfort smart bed. We are happy your pain has gone away!
Happy Sleeping,
Personal Comfort
Verified
We had a problem with our mattress.I…
We had a problem with our mattress.I called the company and explained to the girl what was wrong. She ask a few questions and it was taken care of. Within 3 days we had a new mattress.
Date of experience: February 04, 2025
Reply from Personal Comfort
Dear Donna & Frank,
Thank you for sharing your experience! We're glad our team could quickly resolve the issue and get you a new mattress in just a few days. Enjoy your great sleep!
Sincerely,
Personal Comfort
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Verified
Way better than traditional mattresses
Personal Comfort really stands behind their warranty. I had an issue with my pump right before the warranty ran out and they sent me a new pump without any issue. Additionally, I really love my Personal Comfort king mattress. I’m four years in and it is just as comfortable and functional as it was on day one. Up until now, I had always purchased traditional mattresses and they would always cave in in the middle where I slept but I don’t have this issue with my Personal Comfort mattress.
Date of experience: February 03, 2025
Reply from Personal Comfort
Thank you for your kind words! We're thrilled you're loving your Personal Comfort Smart Bed Mattress and that our warranty support met your expectations. Enjoy many more years of great sleep!
Sincerely,
Personal Comfort
Verified
Great topper replacement
great topper replacement. fairly quick manufacture and shipping.
Date of experience: January 14, 2025
Reply from Personal Comfort
Dear Todd,
Thank you for taking the time to leave us a positive review about your recent experience with our service team at Personal Comfort. We are happy that the topper replacement met your expectations. We appreciate your business and wish you many restful nights ahead.
Sincerely,
Personal Comfort
Verified
Warrenty is not good
We did not have our mattress for ten years which is what the warrenty is for. The mattress broke or had a leak. It was prorated so we had to pay to get it fixed. We did all the work to fix it and change it out. Now that we paid and you all sent us a new mattress, you are telling us that no warrenty applies anymore. You say we can't even finish up our original 10 years which is not a good business practice at all.
Date of experience: January 14, 2025
Reply from Personal Comfort
Dear Joanna,
We sincerely apologize for the frustration and disappointment you’ve experienced with your mattress warranty. We understand how important it is to have a reliable and fair warranty process, and we regret that this situation has not met your expectations.
We want to ensure your concerns are properly addressed, so a member of our service team will be reaching out to you shortly to discuss this further and explore possible solutions. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Thank you for sharing your feedback—we value you as a customer and appreciate the chance to assist you.
Sincerely,
Personal Comfort
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