Verified
Several years ago, we bought the first camera from this company. It was recommended by a home inspector site. Within two months of buying it, our vehicle was broken into and the camera stolen. We t... See more
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Verified
There was trouble shipping the items on a two day turnaround so Perfect Prime waived the shipping cost and had them delivered from another facility, great response, thank you.
Verified
Really needs to be ZERO as a choice. Not only did it not work (tested on several phones) but a tedious chalkenged complaint elicited a replacement unit that was at least recognised as an accessory bu... See more
Company replied
Thanks so much. Having these thermometers helps us serve more clients in our programs. We are now able to give each cottage, school building, and cottage managers their own thermometers for thei... See more
Company details
Written by the company
With PerfectPrime combination of Smart Controlled and Intelligent Sensing Products. We are creating innovative products with quality and affordability in mind.
Contact info
RM301B, 198 Canal Street, 10013, New York, United States
- +1 307 201 4930
- cs@perfectprime.com
- perfectprime.com
3.9
Great
98 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
Verified
Late delivery rectified
There was trouble shipping the items on a two day turnaround so Perfect Prime waived the shipping cost and had them delivered from another facility, great response, thank you.
Date of experience: June 13, 2025
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Verified
Several years ago
Several years ago, we bought the first camera from this company. It was recommended by a home inspector site. Within two months of buying it, our vehicle was broken into and the camera stolen. We talked to Perfect Prime. They were amazing, they gave us a discount on a new camera. After approximately 10 years of use that camera was accidentally dropped so we were in the market again for a new camera. Searched out this company one more time really happy with the new camera would recommend them to everybody in the home inspection field.
Date of experience: May 29, 2025
Verified
Verified
I didnt get any confirmation about my…
I didnt get any confirmation about my order, no invoice no place to go and ask for the missing information.
Date of experience: April 07, 2025
Reply from PerfectPrime
We are truly sorry for the confusion and the frustration you experienced.
We completely understand how important it is to receive clear updates and support.
We would like to let you know that your order has been successfully delivered.
If you have any questions, or if there’s anything else we can assist you with, please do not hesitate to contact us at cs@perfectprime.com — we are here to help and make sure everything is perfect for you.
We sincerely appreciate your feedback and patience, and we are very sorry again for the earlier inconvenience.
Your satisfaction is very important to us, and we hope to serve you better in the future.
I did not order anything
I did not order anything. Please cancel this order
Date of experience: March 22, 2025
Reply from PerfectPrime
Hi Melinda,
We’re really sorry to hear you had a negative experience. We’d love to help make things right, but unfortunately, we couldn’t locate your order based on the details in your review.
Could you please email us at cs@perfectprime.com with your order number? Once we have that, we’ll do our best to sort this out for you as quickly as possible.
If you’re unable to provide an order number, we won’t be able to verify the purchase on our end — and in some cases, unverified reviews may be flagged as potential spam.
We truly hope to hear from you and get this resolved. Thanks for your understanding!
– The PerfectPrime Team
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Verified
I would give 5 stars but I didn’t…
I would give 5 stars but I didn’t receive part of my order. I am not to clear as to when I will receive the missing item. I don’t think I will be ordering from the company again
Date of experience: February 26, 2025
Reply from PerfectPrime
We have sent the missing item right away. It was delivered.
Verified
Spot-On Temperatures
The TC i bought is Spot-on and the customer service is perfect and very helpful
Date of experience: December 17, 2024
Verified
Fast shipping considering where it…
Fast shipping considering where it comes from, not sure why I choose the two day shipping though
Date of experience: September 06, 2024
Verified
Great product
Date of experience: August 12, 2024
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Verified
Service are very good and very resonsive
Date of experience: August 07, 2024
Verified
Verified
More than 2 weeks and it hasn't arrived
You're asking how you did? The product hasn't even arrived yet. I received an email saying it was shipped 2 weeks ago. Ask again after it arrives and I've had a chance to use it.
Date of experience: August 02, 2024
Reply from PerfectPrime
Hi Richard,
Thank you for your feedback, and we’re truly sorry for the frustration caused by the shipping delay.
We’ve checked your order, and it was shipped out promptly on August 2nd, 2024, via FedEx, and delivered on September 5th, 2024. While this was outside the usual delivery timeframe, it appears the delay was due to international transit and customs clearance issues, which unfortunately are beyond our direct control.
That said, we completely understand how disappointing this must have been, and we’re always working closely with our couriers to minimize these delays and improve the experience for our customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at cs@perfectprime.com — we’re here to help.
Thank you again for your patience and understanding.
– The PerfectPrime Team
Verified
Glitched after 3 uses and became unusable.
It worked for about a month, then started flashing a message on the screen that said “Thermal Sensor Keeps Stopping” in a glitchy way. When I called the customer service number it said it was no longer in service but to use email and they gave a different email than is listed on their site. I got a reply explaining it’s easier to have short email in the phone message but it is all legitimate. Someone has responded to me via email and I will work with them to find a solution. I’ll update my review if I’m able to get a refund for this device as I already had to go buy a FLIR E5 for $1700 today so I could do the jobs I have scheduled. I need a reliable device with local customer service even if the price is 6 times higher.
Date of experience: June 03, 2024
Reply from PerfectPrime
We have 30 days return and 1 year warranty. Please do not worry about it.
The email address on the phone record is official.
We prefer email support because most of the cases are hard to say on a phone call, please understand that.
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Verified
Website was very intuitive and all went…
Website was very intuitive and all went smoothly!
Thank you!
Date of experience: May 27, 2024
Verified
Verified
Very fast shipping
Very fast shipping, and amazing customer support!
Date of experience: March 01, 2024
Verified
Quick order processing.
Date of experience: March 07, 2024
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Cannot contact them by any means!
I've been trying to reach this company for about a month with zero response. Both US phone #'s are out of service, they haven't replied to email and they haven't replied to messages sent through their website. They have two different models of IR cameras that are priced different with the same part number. Makes no sense. How is this a legit company??
Date of experience: March 15, 2024
Reply from PerfectPrime
You can always reach us at cs@perfectprime.com, response in 12 hours
The IR281 is USD299.99 now, no difference.
Verified
Good thermal camera attachment
Good thermal camera attachment for my iPhone. Worked well to find some hot water pipes in my walls. Quality reasonable for price.
Date of experience: February 19, 2024
Verified
Excellent products and service
I submitted a question before my purchase and got a prompt, professional response. My order arrived quickly and the items work perfectly and priced well!
Date of experience: February 16, 2024
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