Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
UK distributor for watch brands @henrywatches, @CluseWatches, @Radley_London, @paulhewittcom, @orlakiely time, @IceWatchBrand plus many more.
United States
3.2
3 reviews
This company is useless!
I have a Radley watch which is not recording bpm. I have notified Peers Hardy 3 times, to get the same generic response - “ We are currently experiencing high volumes of emails, and our response times are longer than normal.
We kindly ask that you await a reply from our dedicated customer support team who will endeavour to reply as quickly as possible.”
Yeah, right!!!!!!
Date of experience: May 23, 2025
Hi
Feel Ive got to review this company has Ive had a couple of small problems with my Reflex Active Watch, and every time Ive phoned there customer service they have helped me and sorted out the problems straightaway, and even replacing my faulty Watch
excellent customer service from a good company
Date of experience: May 19, 2025
awful company to deal with my 9 year old daughters watch broke because of poor design so contacted them through email regarding support for this product i included photos of the design flaw along with all the relevant information they would need to sort it out but have heard nothing back in the past month so called them directly and they told me to go back to the retailer even though they no longer stock this item they also told me that the item is discontinued so no chance of a replacement. they are being very awkward about dealing with anything and was told that the reason why they haven responded to my email is because they have a backlog of over 1300 emails to go through. not happy at all with this company
Date of experience: May 12, 2025
Claim your profile to access Trustpilot’s free business tools and connect with customers.
Get free accountAnyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
