Pconlineus Reviews 6

Purchased a HP laptop via Amazon. Description does not match what is advertised and what I received. Also the power cord is the wrong wattage according to the HP corporation; the power cord should be 65W instead it came with a 45W. They do not stand behind what they're selling. They are destroying the reputation of a brand name.

Date of experience: March 28, 2025

I purchased a computer from them via Amazon for my son. After just 3 months, the computer will not hold a charge. I have tried NUMEROUS times to get this matter resolved only to be told to turn off the computer and check the security settings. After all their instructions were followed, still had the same issue. This was purchased for work and it's USELESS!
I have contacted them and they have gone SILENT. I have even requested resolution from Amazon and they too dropped the ball. DO NOT PURCHASE FROM THIS COMPANY!!! I have a feeling these are not new systems but refurbished ones! I don't understand how companies can stay in business while scamming their customers!

Date of experience: October 03, 2024

The seller lied about the products. They listed them as new but the products were previously shipped to the United Arab Emirates. Because of that, the warranty is void. One of the computers is defective and needs servicing. I let Amazon know about this (PC Online US sells through Amazon), and they won't do anything. The seller WILL NOT return any communications. I WOULD SUGGEST NOT PURCHASING ANY COMPUTERS FROM ANY VENDORS ON AMAZON, and I definitely would not purchase anything from PC Online US.

Date of experience: July 18, 2024

Ordered an Acer laptop via Amazon, sold by PCOlineUS on the 12th, received it on the 15th!
Sadly, got a scuffed laptop that had quite a few issues and on the 15th, started the return for refund because there was no offer to replace and the laptop was useless. (May well have been a previous return that was re-shipped.)
Shipped it back on the 17th (because of the week-end) and it was delivered on the 19th.
On the 21st, FULL refund posted to the card I used to make the purchase.
The only thing I was disappointed in is their "Customer Service" isn't... Just a machine that says the usual: "busy with other customers", "leave a message", &c.
But that speed from order to refund just left me breathless with gratitude.

Date of experience: February 21, 2025

BUYER BEWARE!! Just retired and purchased a Hewlett Packard Envy 17 laptop from this completely non-responsive vendor.
For the first several months, I only used my laptop to check my email, and then I loaded my Charles Schwab stock trading software on to the laptop.
Now the laptop will not stay online via Wifi.
I contacted Hewlett Packard and the tech attempted to download the latest drivers on my laptop in order to get it to run stable online.
After about an hour, the technician for Hewlett Packard told me that they would no longer support my lap or honor my warranty because then laptop was after market modified.
Now my computer does not work at all after the Hewlett Packard customer support tech bailed on my support request.
I then proceeded to contact p c online for a month straight with at least 15 phone call messages and 10 emails that had never been responded to.
Lucky for me. Amazon made an exception to the rule with regards to returning an item within 3 months because I had discovered the defect about after 4 months - one month before I attempted to return it and then vendor was completely non-reponsive.
The reason I bought the unit was that it had 64 meg RAM, and it was the least expensive laptop which had 64 meg RAM.
According to the Hewlett Packard technician and as shown on there website, the HP Envy 17 comes with a maximum of 32 meg RAM.
When looking at the system detail page on the laptop it indicates the unit has 64 meg RAM!

I would research what the standard specifications are on the specific manufacturers website (to verify that it has not been aftermarket modified) before purchasing anything from this vendor.

I personally would avoid buying anything from this vendor if you expect customer service afterwards. THEY WERE COMPLETELY UNRESPONSIVE TO THE AMAZON COMMUNICATION METHOD, 15 EMAILS AND 10 PHONE CALLS!

I may be wrong but I think that they added the additional 32 meg RAM in order to sell the product easier because most people would look and say that that's a better deal with 64 meg of ram for the same Envy 17 laptop. It probably cost them twenty five dollars for the RAM and they could sell the unit for a hundred fifty or two hundred more.

Stay away from PC online US at all costs and buy your computers direct from the manufacturer to avoid any of their shenanigans!!

I would like to tell PC Online that I do not take kindly to being taken advantage of and then not receiving any call backs or emails when I was inquiring about resolving the issue!!

UPDATE: Amazon tried to contact the vendor and they were non-responsive as well. Amazon finally issued a refund and charged back to PC Online

BUYER BEWARE!!!!!!!!!!!!!!

Date of experience: June 17, 2024