pawshake.com Reviews 5,722

TrustScore 5 out of 5

4.8

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform for its user-friendly interface and the straightforward booking process. The app is easy to navigate, and people find it simple to connect with pet sitters in their area. Consumers also value the reasonable prices and the ability to find care for their pets, especially during holidays or travel. People highlight the trustworthiness and security of the service, emphasizing the reassurance of knowing that sitters are vetted. The platform's flexibility and the ease of communication with sitters are also well-received. Many reviewers were pleased with the pet sitters they found, citing their caring nature, regular updates, and the peace of mind they provided while they were away.

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See what reviewers are saying

Rated 5 out of 5 stars
Invited

Well honestly, what makes the Company great, with the experience I got, was completely the people I dealt with. France is exptional and the way she treats her little “Loved Ones” is simply awesome.... See more

Rated 5 out of 5 stars
Invited

I was looking for dog care which I have been unsuccessful finding before. Other sites require you to sign up to monthly or annual subscriptions which I didn’t need / want. Pawshake allows you to fin... See more

Rated 5 out of 5 stars
Invited

Was easy site to use and see sitters available in our area for the time we wanted. Easy to connect with sitter and make payment through your site. Knowing sitters were vetted etc was reassuring.

Rated 5 out of 5 stars
Invited

Great app. Easy to navigate and prices very reasonable. My sitters were wonderful. Just put in all your information and hey presto you get lots of choices


Company details

  1. #1 of 6 best companies in Pet Sitter
  2. #1 of 3 best companies in Dog Walker
  3. #1 of 5 best companies in Pet Boarding Service

About pawshake.com

Written by the company

Pawshake - Experienced pet care with peace of mind

Loving pet sitters who treat your pets like family

At Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.

Loving home environments - no cages!

Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.

Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.

Convenient, safe and flexible pet care

Simply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.

The Pawshake Guarantee 

All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.


Contact info

  • North Castanya Way 161, 94028, Portola Valley, United States

  • pawshake.com

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Invited

Well honestly

Well honestly, what makes the Company great, with the experience I got, was completely the people I dealt with. France is exptional and the way she treats her little “Loved Ones” is simply awesome. I was completely at ease leaving my little “Buddy” in her most capable hands…
I will not hesitate to bring Buddy back to his second home and also to recommend France…
If this was any example on how Pawshake “Vets” the people they chose to work with, 3 thumbs up.

Date of experience: July 02, 2025

Rated 1 out of 5 stars

A dreadful experience as a pet sitter

As a pet sitter, I had a deadful experience. At some point, the Pawshake platform had serious technical issues. As a consequence, neither my ID, nor my IBAN code were recognised (I never changed them, thus I had no responsibility for their issues). Instead of helping me, I was insulted and eventually my account was blocked. I tried for mote than 6 months to explain that THEY had technical issues. However, I was offended again and Pawshake never
reinstated my account. Last but not least, they kept all my sensible data, without deleting them. I do suggest to pet sitters to use other platforms.

Date of experience: January 19, 2025

pawshake.com logo

Reply from pawshake.com

Hi Gigliola,

Thank you for sharing your thoughts with us.

At Pawshake, we expect all pet sitters to maintain a professional and respectful tone when engaging with both our team and the community. Unfortunately, the use of inappropriate language, refusal to take ownership of managing your profile, and the inability to provide the necessary documentation to our payment provider regarding your eligibility to offer services in Belgium have led to the suspension of your account.

Although you hadn’t previously requested account deletion, based on this review, we understand you wish it to be done, and we have actioned it accordingly. All associated data has been permanently removed from our servers.

We wish you all the best in your future endeavours.

Kind regards,
Jack
Pawshake Support

Rated 5 out of 5 stars
Invited

Safe and easy!

Easy to use. Safe and comfortable service. Finally we can find someone to take care of our pets, when we need or want to travel! We will use this service again and we have already recommended Pawshake to friends!

Date of experience: June 30, 2025

Rated 5 out of 5 stars
Invited

Super app

Great app. Easy to navigate and prices very reasonable. My sitters were wonderful. Just put in all your information and hey presto you get lots of choices

Date of experience: June 29, 2025

Rated 5 out of 5 stars
Invited

I was looking for dog care which I have been unsuccessful previously with…

I was looking for dog care which I have been unsuccessful finding before. Other sites require you to sign up to monthly or annual subscriptions which I didn’t need / want. Pawshake allows you to find dog care (pet care) with a simple booking charge (£10 or so). The site was easy to use and I found Simon on here who I am over the moon with!

Great site, great way of doing business and highly recommend.

Date of experience: June 30, 2025

Rated 1 out of 5 stars

Have been using this the last week

Have been using this the last week. They have a serious technical issue and have no email to notify them. I’m trying to get into my message and pay for a booking and it just glitches all the time

Date of experience: July 01, 2025

pawshake.com logo

Reply from pawshake.com

Hi Conor,

Thanks for sharing your thoughts with us.

Just a quick reminder—our Help Centre is available 24/7 should you need to contact our support team directly. You can also reach us anytime at info@pawshake.com.

From what I can see, our tech team has already been in touch with you, and the issue appears to be related to the web browser on your device.

Could you please try refreshing the page and clearing your browser’s cache and cookies? This usually resolves the issue. Alternatively, you might also have better luck using a different browser or accessing Pawshake via our mobile app.

Kind regards,
Jack
Pawshake Support

Rated 5 out of 5 stars
Invited

Very convenient

Trusted platform with a wide offer of pet sitters. Very easy to find the right sitter for your furry friend.

Date of experience: June 27, 2025

Rated 5 out of 5 stars
Invited

Great cat sitter

I booked Scarlett on short notice as I was called for jury duty. She is professional and kind and my 4 cats took to her rightaway. She looked after my cats for 2 days and was on standby if need be which was a huge relief. She sent lots of pictures as well. Highly recommended!

Date of experience: June 16, 2025

Rated 5 out of 5 stars
Invited

Life saver app

Don't know what I'd do without this app. Going on that vacation or a weekend getaway doesn't seem as worrisome as it used to be before I found this app

Date of experience: June 24, 2025

Rated 1 out of 5 stars

Terrible platform

Hi I used Pawshake last year for a sitter and again this year for my lovey dog . I have no issue with the service provided by the sitter last year and gave a 5 star review. My issue is with the platform. This year I sent 6 separate messages to sitters who came up as available, all but 1 refused the booking due to other bookings ( can’t they update their calendar??). 1 sitter actually increased their price from the quoted price and then refused the booking. This platform needs some work to make it more customer friendly ! Other platforms allow requesters to upload their request once and sends to all available providers who can then revert to the requester ! This platform is time consuming and cumbersome for the requester ! Very frustrated and won’t be using this platform again !

Date of experience: June 25, 2025

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