Patient Care Medical Reviews 138

Providing an excellent and quality care. Medical staff are so approachable and friendly in manner.

Date of experience: August 22, 2020

It was great to work with the people At Patient Care, especially Kenneth Malone. He was very professional and took care of all the paperwork with my Urologist and with the Insurance Company. Highly recommended.

Date of experience: March 17, 2020

Very helpful,they sent me samples right away

Date of experience: March 14, 2020

Chase was very helpful - answered all my questions via email as well as over the phone.

Date of experience: March 13, 2020

I am relatively new to Patient Care Medical. I found them doing a google search for a specific item I require (thanks google!). I used the "contact us" form, on the website, and received a call from Lara within 10 minutes, THAT is customer service. Lara listened to my specific needs, is a subject matter expert, explained options, took down information, and MADE IT HAPPEN. THAT is also great customer service and she has stayed in contact by following up and making sure I have the required medical supplies I need. So would I recommend Patient Care Medical? YES, that is a no brainer and hey, you may get lucky and get to talk to Lara, however I am sure the other representatives are awesome as well.

Date of experience: March 12, 2020

I feel fortunate to have made a completely random call to your company and reaching Chase . I explained my situation to him and he told me “no problem” , we’ll be glad to be your new catheter company” . He interacted with me and treated me in a very professional manner . I’ve received my supplies @nd am very happy . Thankyou kindly Chase for helping me . Sincerely , Christopher OCHOA

Date of experience: March 05, 2020

Lara was very helpful and explained my options clearly. She answered my questions patiently and thoroughly as well.

Date of experience: February 24, 2020

Lara easy to work with straight to the point, excellent service 5/5 and fast shipping.

Date of experience: February 13, 2020

I was receiving substandard customer service from my prior provider. Cynthia Fitzpatrick exceeded my expectations in making sure that I was taken care of. Customer service was beyond excellent.

Date of experience: February 13, 2020

Customer service is top notch. After 20 years to have people that actually listen is so nice.

Date of experience: February 11, 2020

I am extremely impressed with Patient Care Medical's customer service. I received excellent assistance from Nick. He helped me with getting my doctor's prescription, keeping me informed, making sure my supplies were sent to me and on time. I had some difficulties and Nick went above and beyond my expectations.
Thank you.

Date of experience: February 03, 2020

Lara Stewart has been absolutely wonderful. She went above and beyond to be sure we were taken care of.

Date of experience: February 02, 2020

Laura the sales girl that I talk to is fantastic she was very helpful and knowledgeable and always responded when she said she would

Date of experience: January 14, 2020

WE are extremely pleased with the professionalism Lara Stewart showed in helping us transition from a medical supply company we were unhappy with and transitioning to your company. The transition was smooth and very prompt and we received my husbands supply's quickly. Lara assured us that good customer service is very important to your company and she proved it. Thank you for having such a dedicated employee.
John and Vickie Legel

Date of experience: January 07, 2020

Great customer service, friendly employees, speedy delivery and very professional!

Date of experience: December 23, 2019

Lara was very nice and knowledgeable. She deserves 5 stars for her service.

Date of experience: December 20, 2019

Stacy was excellent! She answered my questions and made what was originally frustrating... easy and pleasant. Thank you, Stacy for answering my questions and making the whole process EASY and PLEASANT.

Date of experience: December 13, 2019

They have supplied my catheters for years with no problem. This last order there was a problem and Laura(the person who manages my account) called to inform me right away that Medicare was not going to cover due to some audit. She gave me my options and even looked into other ways to work around the problem. She knew that I was distressed about the issue and sent me out multiple different products for me to try. She went out of her way for me and they really offer their clients great support.

Date of experience: December 09, 2019

First things first: You Want to use this company & product! Try them out and see for yourself the excellence of product, the care of the representatives and the ease of having your supplies shipped straight to your front door within 24 hours! Please try for yourself? You will not regret!
I Had actually been out of supplies for 3 months, getting messages from another supply company for me to get their rep in touch with my doctors nurse instead of sending my supplies. I actually called the wrong number and asked to speak with a supervisor to report this rather offensive behavior and inquire as to when I would get my supplies... Anthony answered the phone, informed me he was a supervisor and wanted to help...i told him what had been happening, explained my predicament and was politely told I had dialed the wrong number but that he could help me get my supplies..which I Did receive the Very Next Day!!!(Yay!) He has kept up with me, I have already received my original 'sample' supplies, found what fits me best, & already gotten my first shipment of supplies. The product is sterile, comfortable and best of all, he let me know my insurance pays for it, which allows me to not have to choose between needed supplies and food, or other necessities. He has been right there to help at every juncture, got the paperwork from my physician, billed my insurance and has just made my entire daily life so much better. When you need something and can't afford or simply can't get it for other reasons, daily life gets hard and bleak. His expediancy, proffesionalism, and gentle spirit has been such a welcome experiance for me. I really appreciate Anthony, and this company. The product is so smooth and doesn't cause fissures, I love the fact that they come encased and prelubricated and are easy to keep sterile before right through use and easy to dispose of discreetly.
Love the product! Adore the company! Can't tell just how very deeply I am grateful for and truly appreciate my personal customer service rep: Anthony!
5 stars are not enough stars!

Date of experience: December 01, 2019

When I returned from my urologist's office after reviewing results and outcome of my recent surgery there was already a message on our answering machine from Ms. Washington at Patient Care Medical.

She visited me the same day with samples and all the answers to my concerns and questions were answered. I am so happy my urologist referred me to Ms. Washington and this company.

The catheters (and the one I am choosing) are easy to use, top quality, and safe. The best part of the experience is that Ms. Washington is a caring professional representative. I look forward to a long relationship with this company knowing I am in good hands with a great company, and more importantly a great representative.

Date of experience: November 22, 2019